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Update azure-communication-services-azure-cognitive-services-integration.md
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articles/communication-services/concepts/call-automation/azure-communication-services-azure-cognitive-services-integration.md

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### Build applications that can play and recognize speech
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With the ability to, connect your Azure AI services to Azure Communication Services, you can enable custom play functionality, using [Text-to-Speech](../../../../articles/cognitive-services/Speech-Service/text-to-speech.md) and [SSML](../../../../articles/cognitive-services/Speech-Service/speech-synthesis-markup.md) configuration, to play more customized and natural sounding audio to users. Through the Azure AI services connection, you can also use the Speech-To-Text service to incorporate recognition of voice responses that can be converted into actionable tasks through business logic in the application. These functions can be further enhanced through the ability to create custom models within Azure AI services that are bespoke to your domain and region, through the ability to choose which languages are spoken and recognized, custom voices and custom models built based on your experience.
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With the ability to connect your Azure AI services to Azure Communication Services. You can enable custom play functionality, using [Text-to-Speech](../../../../articles/cognitive-services/Speech-Service/text-to-speech.md) and [Speech Synthesis Markup Language (SSML)](../../../../articles/cognitive-services/Speech-Service/speech-synthesis-markup.md) configuration, to play more customized and natural sounding audio to users. Through the Azure AI services connection, you can also use the Speech-To-Text service to incorporate recognition of voice responses that can be converted into actionable tasks through business logic in the application. These functions can be further enhanced through the ability to create custom models within Azure AI services that are bespoke to your domain and region, through the ability to choose which languages are spoken and recognized, custom voices and custom models built based on your experience.
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## Run time flow
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[![Screen shot of integration run time flow.](./media/run-time-flow.png)](./media/run-time-flow.png#lightbox)
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## Azure portal experience
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You will need to connect your Azure Communication Services resource with the Azure AI resource through the Azure portal. There are two ways you can accomplish this step:
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You'll need to connect your Azure Communication Services resource with the Azure AI resource through the Azure portal. There are two ways you can accomplish this step:
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- By navigating through the steps of the Cognitive Services tab in your Azure Communication Services (recommended).
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- Manually adding the Managed Identity to your Azure Communication Services resource. This step is more advanced and requires a little more effort to connect your Azure Communication Services to your Azure AI services.
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### Connecting through the Azure portal
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1. Open your Azure Communication Services resource and click on the Cognitive Services tab.
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2. If system-assigned managed identity isn't enabled, you will need to enable it.
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2. If system-assigned managed identity isn't enabled, you'll need to enable it.
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3. In the Cognitive Services tab, click on "Enable Managed Identity" button.
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[![Screenshot of Enable Managed Identity button.](./media/enabled-identity.png)](./media/enabled-identity.png#lightbox)
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## Known limitations
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- Text-to-Speech text prompts support a maximum of 400 characters, if your prompt is longer than this we suggest using SSML for Text-to-Speech based play actions.
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- For scenarios where you exceed your Speech service quota limit, you can request to increase this lilmit by following the steps outlined [here](../../../ai-services/speech-service/speech-services-quotas-and-limits.md).
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- For scenarios where you exceed your Speech service quota limit, you can request to increase this limit by following the steps outlined [here](../../../ai-services/speech-service/speech-services-quotas-and-limits.md).
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## Next steps
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- Learn about [playing audio](../../concepts/call-automation/play-action.md) to callers using Text-to-Speech.

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