Update concepts.md

Author: dbasantes

articles/communication-services/concepts/sms/concepts.md

@@ -38,20 +38,63 @@ Key features of Azure Communication Services SMS SDKs include:
 
 Sending SMS to any recipient requires getting a phone number. Choosing the right number type is critical to the success of your messaging campaign. When choosing a number type, consider the message destination, the throughput needed for your campaign, and when you want to start sending messages. Azure Communication Services enables you to send SMS using various sender types - toll-free number (1-8XX), short codes (12345), 10 digit long codes (1-234-123-1234), mobile number (+XX XXXXX XXXXX), and alphanumeric sender ID (CONTOSO). The following table walks you through the features of each number type:
 
-|Factors              | Toll-Free| Short Code | Dynamic Alphanumeric Sender ID| Preregistered Alphanumeric Sender ID| 10 Digit Long Code (10DLC) | Mobile Numbers |
-|---------------------|----------|------------|-----------------------|-----------------------|-----------------------|-----------------------|
-|**Description**           |Toll free numbers are telephone numbers with distinct three-digit codes that can be used for business to consumer communication without any charge to the consumer| Short codes are 5-6 digit numbers used for business to consumer messaging such as alerts, notifications, and marketing |  Alphanumeric Sender IDs are displayed as a custom alphanumeric phrase like the company’s name (CONTOSO, MyCompany) on the recipient handset. Alphanumeric sender IDs can be used for various use cases like one-time passcodes, marketing alerts, and flight status notifications. Dynamic alphanumeric sender ID is supported in countries that do not require registration for use.| Alphanumeric Sender IDs are displayed as a custom alphanumeric phrase like the company’s name (CONTOSO, MyCompany) on the recipient handset. Alphanumeric sender IDs can be used for various use cases like one-time passcodes, marketing alerts, and flight status notifications. Pre-registered alphanumeric sender ID is supported in countries that require registration for use. | 10DLC, or 10-Digit Long Code, refers to a 10-digit phone number that is utilized for SMS communications. These numbers are primarily used by businesses and organizations for sending large volumes of Application-to-Person (A2P) SMS messages. | Mobile numbers refer to standard mobile phone numbers that can be used by businesses for two-way SMS communication with customers. These numbers are commonly used in various countries for both person-to-person (P2P) and Application-to-Person (A2P) messaging, enabling businesses to send notifications, alerts, and customer engagement messages.|
-|**Format**                |+1 (8XX) XYZ PQRS| 12345  | CONTOSO*       |CONTOSO*       | 1 (425) ABC DEFG | +XX XXXXX XXXXX |
-|**SMS support**           |Two-way SMS| Two-way SMS  | One-way outbound SMS  |One-way outbound SMS  |  Two-way SMS | Two-way SMS |
-|**Calling support**       |Yes| No | No |No | Yes | No |
-|**Provisioning time**     | 5-6 weeks| 6-8 weeks  | Instant       | 4-5 weeks| 2-3 weeks | 1-3 weeks |
-|**Throughput**            | 200 messages/min (can be increased upon request)| 6000 messages/min (can be increased upon request) | 600 messages/min (can be increased upon request)|600 messages/min (can be increased upon request)|200 messages/min (can be increased upon request) | 200 messages/min (can be increased upon request) |
-|**Supported Destinations**| United States, Canada, Puerto Rico| United States, Canada, United Kingdom   |  Austria, Denmark, Estonia, France, Germany, Ireland, Latvia, Lithuania, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland | Australia, Czech Republic, Finland, Italy, Norway, Slovakia, Slovenia, United Kingdom| United States | Australia, Belgium, Denmark, Finland, Ireland, Latvia, Netherlands, Poland, Sweden, United Kingdom |
-|**Get started**           |[Get a toll-free number](../../quickstarts/telephony/get-phone-number.md)|[Get a short code](../../quickstarts/sms/apply-for-short-code.md) | [Enable dynamic alphanumeric sender ID](../../quickstarts/sms/enable-alphanumeric-sender-id.md#enable-dynamic-alphanumeric-sender-id) |[Enable preregistered alphanumeric sender ID](../../quickstarts/sms/enable-alphanumeric-sender-id.md#enable-preregistered-alphanumeric-sender-id) | [Apply for 10DLC](../../quickstarts/sms/apply-for-ten-digit-long-code.md) | [Acquire a mobile number](../../quickstarts/telephony/get-phone-number.md)|
+### Number Type overview
+
+| Number Type | Description | Provisioning Time | Get Started |
+|-------------|-------------|-------------------|-------------|
+| **Toll-Free** | Toll free numbers are telephone numbers with distinct three-digit codes that can be used for business to consumer communication without any charge to the consumer. | 5–6 weeks | [Get a toll-free number](../../quickstarts/telephony/get-phone-number.md) |
+| **Short Code** | Short codes are 5–6 digit numbers used for business to consumer messaging such as alerts, notifications, and marketing. | 6–8 weeks | [Get a short code](../../quickstarts/sms/apply-for-short-code.md) |
+| **Dynamic Alphanumeric Sender ID** | Alphanumeric Sender IDs are displayed as a custom alphanumeric phrase like the company’s name (CONTOSO, MyCompany) on the recipient handset. Alphanumeric sender IDs can be used for various use cases like one-time passcodes, marketing alerts, and flight status notifications. Dynamic alphanumeric sender ID is supported in countries that do not require registration for use. | Instant | [Enable dynamic alphanumeric sender ID](../../quickstarts/sms/enable-alphanumeric-sender-id.md#enable-dynamic-alphanumeric-sender-id) |
+| **Preregistered Alphanumeric Sender ID** | Alphanumeric Sender IDs are displayed as a custom alphanumeric phrase like the company’s name (CONTOSO, MyCompany) on the recipient handset. Alphanumeric sender IDs can be used for various use cases like one-time passcodes, marketing alerts, and flight status notifications. Pre-registered alphanumeric sender ID is supported in countries that require registration for use. | 4–5 weeks | [Enable preregistered alphanumeric sender ID](../../quickstarts/sms/enable-alphanumeric-sender-id.md#enable-preregistered-alphanumeric-sender-id) |
+| **10DLC** | 10DLC, or 10-Digit Long Code, refers to a 10-digit phone number that is utilized for SMS communications. These numbers are primarily used by businesses and organizations for sending large volumes of Application-to-Person (A2P) SMS messages. | 2–3 weeks | [Apply for 10DLC](../../quickstarts/sms/apply-for-ten-digit-long-code.md) |
+| **Mobile Numbers** | Mobile numbers refer to standard mobile phone numbers that can be used by businesses for two-way SMS communication with customers. These numbers are commonly used in various countries for both person-to-person (P2P) and Application-to-Person (A2P) messaging, enabling businesses to send notifications, alerts, and customer engagement messages. | 1–3 weeks | [Acquire a mobile number](../../quickstarts/telephony/get-phone-number.md) |
+
+### Feature Comparison by Number Type
+
+| Number Type | SMS Support | Voice Support | Format | Throughput |
+|-------------|-------------|----------------|--------|------------|
+| **Toll-Free** | Two-way SMS | Yes | +1 (8XX) XYZ PQRS | 200 messages/min (can be increased upon request) |
+| **Short Code** | Two-way SMS | No | 12345 | 6000 messages/min (can be increased upon request) |
+| **Dynamic Alphanumeric Sender ID** | One-way outbound SMS | No | CONTOSO* | 600 messages/min (can be increased upon request) |
+| **Preregistered Alphanumeric Sender ID** | One-way outbound SMS | No | CONTOSO* | 600 messages/min (can be increased upon request) |
+| **10DLC** | Two-way SMS | Yes | 1 (425) ABC DEFG | 200 messages/min (can be increased upon request) |
+| **Mobile Numbers** | Two-way SMS | No | +XX XXXXX XXXXX | 200 messages/min (can be increased upon request) |
 
 
 \* See [Alphanumeric sender ID FAQ](./sms-faq.md#alphanumeric-sender-id) for detailed formatting requirements.
 
+## Number Type Availability by Country
+
+| Country           | Toll-Free | Short Code | 10DLC | Mobile Number | Dynamic Alpha | Prereg. Alpha |
+|------------------|-----------|------------|-------|----------------|----------------|----------------|
+| United States    | ✅        | ✅         | ✅    | –              | –              | –              |
+| Canada           | ✅        | ✅         | –     | –              | –              | –              |
+| Puerto Rico      | ✅        | –          | –     | –              | –              | –              |
+| United Kingdom   | –         | ✅         | –     | ✅             | ✅             | ✅             |
+| Australia        | –         | –          | –     | ✅             | –              | ✅             |
+| Germany          | –         | –          | –     | –              | ✅             | –              |
+| France           | –         | –          | –     | –              | ✅             | –              |
+| Italy            | –         | –          | –     | –              | –              | ✅             |
+| Ireland          | –         | –          | –     | ✅             | ✅             | –              |
+| Finland          | –         | –          | –     | ✅             | –              | ✅             |
+| Denmark          | –         | –          | –     | ✅             | ✅             | –              |
+| Netherlands      | –         | –          | –     | ✅             | ✅             | –              |
+| Sweden           | –         | –          | –     | ✅             | ✅             | –              |
+| Poland           | –         | –          | –     | ✅             | ✅             | –              |
+| Belgium          | –         | –          | –     | ✅             | –              | –              |
+| Latvia           | –         | –          | –     | ✅             | ✅             | –              |
+| Estonia          | –         | –          | –     | –              | ✅             | –              |
+| Lithuania        | –         | –          | –     | –              | ✅             | –              |
+| Portugal         | –         | –          | –     | –              | ✅             | –              |
+| Spain            | –         | –          | –     | –              | ✅             | –              |
+| Switzerland      | –         | –          | –     | –              | ✅             | –              |
+| Czech Republic   | –         | –          | –     | –              | –              | ✅             |
+| Norway           | –         | –          | –     | –              | –              | ✅             |
+| Slovakia         | –         | –          | –     | –              | –              | ✅             |
+| Slovenia         | –         | –          | –     | –              | –              | ✅             |
+
+
+
 ## Next steps
 
 > [!div class="nextstepaction"]