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articles/communication-services/resources/troubleshooting/voice-video-calling/references/ufd/camera-freeze.md

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# cameraFreeze UFD
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A `cameraFreeze` User Facing Diagnostics event with a `true` value occurs when the SDK detects that the input framerate goes down to zero, causing the video output to appear frozen or not changing.
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A `cameraFreeze` UFD event with a `true` value occurs when the SDK detects that the input framerate goes down to zero, causing the video output to appear frozen or not changing.
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The underlying issue may suggest problems with the user's video camera, or in certain instances, the device may cease sending video frames.
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For example, on certain Android device models, the browser may trigger the `cameraFreeze` UFD when the user locks the screen or puts the browser in the background.
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The user can try to stop and start the video again, switch to other cameras or switch calling devices to resolve the issue.
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## Next steps
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* Learn more about [User Facing Diagnostics Feature](../../../../../concepts/voice-video-calling/user-facing-diagnostics.md).
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* Learn more about [User Facing Diagnostics feature](../../../../../concepts/voice-video-calling/user-facing-diagnostics.md?pivots=platform-web).

articles/communication-services/resources/troubleshooting/voice-video-calling/references/ufd/camera-permission-denied.md

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If a user denied the permission at browser layer previously, invoking `askDevicePermission` API doesn't trigger the permission UI prompt, but it can know the permission was denied.
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Your application should show instructions and ask the user to reset or grant the browser camera permission manually.
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## Next steps
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* Learn more about [User Facing Diagnostics feature](../../../../../concepts/voice-video-calling/user-facing-diagnostics.md?pivots=platform-web).

articles/communication-services/resources/troubleshooting/voice-video-calling/references/ufd/camera-start-failed.md

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```
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## How to mitigate or resolve
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The `cameraStartFailed` UFD is due to external reasons, so your application should subscribe to events from the User Facing Diagnostics and display a message on the UI to alert users of camera start failures. To resolve this issue, users can check if there are other processes using the same camera and close them if necessary.
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## Next steps
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* Learn more about [User Facing Diagnostics feature](../../../../../concepts/voice-video-calling/user-facing-diagnostics.md?pivots=platform-web).

articles/communication-services/resources/troubleshooting/voice-video-calling/references/ufd/camera-start-timed-out.md

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Invoking `DeviceManager.askDevicePermission` also reduces the possibility that the user doesn't respond to the UI permission prompt after the call starts.
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If the timeout issue is caused by hardware problems, users can try selecting a different camera device when starting the video stream.
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## Next steps
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* Learn more about [User Facing Diagnostics feature](../../../../../concepts/voice-video-calling/user-facing-diagnostics.md?pivots=platform-web).

articles/communication-services/resources/troubleshooting/voice-video-calling/references/ufd/camera-stopped-unexpectedly.md

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## How to mitigate or resolve
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Your application should subscribe to events from the User Facing Diagnostics and display a message on the user interface to alert users of any camera state changes.
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This way ensures that users are aware of camera stopped issues and aren't surprised if other participants can't see the video.
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## Next steps
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* Learn more about [User Facing Diagnostics feature](../../../../../concepts/voice-video-calling/user-facing-diagnostics.md?pivots=platform-web).

articles/communication-services/resources/troubleshooting/voice-video-calling/references/ufd/capturer-start-failed.md

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## How to mitigate or resolve
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The `capturerStartFailed` is due to external reasons, so your application should subscribe to events from the User Facing Diagnostics and display a message on your user interface to alert users of screen sharing failures.
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The end users can then take steps to resolve the issue on their own, such as checking if there are other processes causing this issue.
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## Next steps
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* Learn more about [User Facing Diagnostics feature](../../../../../concepts/voice-video-calling/user-facing-diagnostics.md?pivots=platform-web).

articles/communication-services/resources/troubleshooting/voice-video-calling/references/ufd/capturer-stopped-unexpectedly.md

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The end users can then take steps to resolve the issue on their own, such as checking whether they accidentally minimize the window being shared.
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## Next steps
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* Learn more about [User Facing Diagnostics Feature](../../../../../concepts/voice-video-calling/user-facing-diagnostics.md).
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* Learn more about [User Facing Diagnostics feature](../../../../../concepts/voice-video-calling/user-facing-diagnostics.md?pivots=platform-web).

articles/communication-services/resources/troubleshooting/voice-video-calling/references/ufd/microphone-mute-unexpectedly.md

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Your application should subscribe to events from the User Facing Diagnostics and display an alert message to the users if there's microphone state changes. By doing so, the users are aware of muted issues and aren't surprised if they found other participants can't hear their audio during a call.
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## Next steps
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* Learn more about [User Facing Diagnostics Feature](../../../../../concepts/voice-video-calling/user-facing-diagnostics.md).
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* Learn more about [User Facing Diagnostics feature](../../../../../concepts/voice-video-calling/user-facing-diagnostics.md?pivots=platform-web).

articles/communication-services/resources/troubleshooting/voice-video-calling/references/ufd/microphone-not-functioning.md

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For example, they can unplug and plug in the headset device, or sometimes muting and unmuting the microphone can help as well.
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## Next steps
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* Learn more about [User Facing Diagnostics Feature](../../../../../concepts/voice-video-calling/user-facing-diagnostics.md).
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* Learn more about [User Facing Diagnostics feature](../../../../../concepts/voice-video-calling/user-facing-diagnostics.md?pivots=platform-web).

articles/communication-services/resources/troubleshooting/voice-video-calling/references/ufd/microphone-permission-denied.md

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Your application should show instructions and ask the user to reset or grant the browser microphone permission manually.
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## Next steps
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* Learn more about [User Facing Diagnostics Feature](../../../../../concepts/voice-video-calling/user-facing-diagnostics.md).
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* Learn more about [User Facing Diagnostics feature](../../../../../concepts/voice-video-calling/user-facing-diagnostics.md?pivots=platform-web).

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