-When forwarding or transferring a call, `transferInfo` is populated with information about the prior call state, the `callerInfo` (about the initial caller) and the `transferorInfo` (about the entity transferring or forwarding the call). For example, if an ACS user places a call to a Teams call queue which then distributes the call to a M365 user, the `callerInfo` would specify the ACS user and the `transferorInfo` would specify the Teams call queue. Callers and transferors have the ability to update their displayName, and if this occurs the callerInfoChanged or transferorInfoChanged events will fire. For more information on change events see [Event: callerInfoChanged](../../events?pivots=platform-web#event-callerinfochanged) and [Event: transferorInfoChanged](../../events?pivots=platform-web#event-transferorinfochanged). This applies to all calls and for any identity (BYOI or M365).
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