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‎articles/communication-services/concepts/voice-video-calling/end-of-call-survey.md

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@@ -71,8 +71,8 @@ The API allows applications to gather data points that describe user perceived r
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| **API Rating Categories** | **Cutoff Value\*** | **Input Range** | **Comments** |
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|---------------------------|--------------------|-----------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
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| **API Rating Categories** | **Cutoff Value\*** | **Input Range** | Comments
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|---------------------------|--------------------|-----------------|------------|
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| Overall Call | 2 | 1 - 5 | Survey’s a calling participant’s overall quality experience on a scale of 1-5 where 1 indicates an imperfect call experience and 5 indicates a perfect call. The cutoff value of 2 means that a customer response of 1 or 2 indicates a less than perfect call experience. |
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| Audio | 2 | 1 – 5 | A response of 1 indicates an imperfect audio experience and 5 indicates no audio issues were experienced. |
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| Video | 2 | 1 – 5 | A response of 1 indicates an imperfect video experience and 5 indicates no video issues were experienced. |

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