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Copy file name to clipboardExpand all lines: articles/communication-services/concepts/email-metrics.md
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@@ -3,7 +3,6 @@ title: Email metric definitions for Azure Communication Services
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titleSuffix: An Azure Communication Services concept document
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description: This document covers definitions of Azure Communication Services email metrics available in the Azure portal.
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author: mkhribech
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manager: timmitchell
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services: azure-communication-services
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ms.author: mkhribech
@@ -24,32 +23,33 @@ Primitives in Azure Communication Services emit metrics for API requests. These
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All API request metrics contain three dimensions that you can use to filter your metrics data. These dimensions can be aggregated together using the `Count` aggregation type and support all standard Azure Aggregation time series including `Sum`, `Average`, `Min`, and `Max`.
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More information on supported aggregation types and time series aggregations can be found [Advanced features of Azure Metrics Explorer](../../azure-monitor/essentials/metrics-charts.md#aggregation)
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More information about supported aggregation types and time series aggregations, see [Advanced features of Azure Metrics Explorer](../../azure-monitor/essentials/metrics-charts.md#aggregation).
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-**Operation** - All operations or routes that can be called on the Azure Communication Services Chat gateway.
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-**Status Code** - The status code response sent after the request.
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-**StatusSubClass** - The status code series sent after the response.
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### Email Service Delivery Status Updates
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The `Email Service Delivery Status Updates` metric lets the email sender track SMTP and Enhanced SMTP status codes and get an idea of how many hard bounces they are encountering.
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The `Email Service Delivery Status Updates` metric lets the email sender track SMTP and Enhanced SMTP status codes and get an idea of how many hard bounces they're encountering.
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The following dimensions are available on the `Email Service Delivery Status Updates` metric:
| Result | High level status of the message delivery: Success, Failure. |
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| MessageStatus | Terminal state of the Delivered, Failed, Suppressed. Emails are suppressed when a user sends an email to an email address that is known not to exist. Sending emails to addresses that do not exist trigger a hard bounce. |
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| MessageStatus | Terminal state of the Delivered, Failed, Suppressed. Emails are suppressed when a user sends an email to an email address that is known not to exist. Sending emails to addresses that don't exist trigger a hard bounce. |
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| IsHardBounce | True when a message delivery failed due to a hard bounce or if an item was suppressed due to a previous hard bounce. |
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| SenderDomain | The domain portion of the senders email address. |
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| SmtpStatusCode | Smpt error code from for failed deliveries. |
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| EnhancedSmtpStatusCode | The EnhancedSmtpStatusCode status code will be emitted if it is available. This status code provides additional details not available with the SmtpStatusCode. |
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| EnhancedSmtpStatusCode | The EnhancedSmtpStatusCode status code will be emitted if it's available. This status code provides other details not available with the SmtpStatusCode. |
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:::image type="content" source="./media/acs-email-delivery-status-hardbounce-metrics.png" alt-text="Screenshot showing the Email delivery status update metric - IsHardBounce.":::
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:::image type="content" source="./media/acs-email-delivery-status-smtp-metrics.png" alt-text="Screenshot showing the Email delivery status update metric - SmptStatusCode.":::
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### Email Service API requests
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The following operations are available for the `Email Service API Requests` metric. These standard dimensions are supported: StatusCode, StatusCodeClass, StatusCodeReason and Operation.
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The following operations are available for the `Email Service API Requests` metric. These standard dimensions are supported: StatusCode, StatusCodeClass, StatusCodeReason, and Operation.
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