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Copy file name to clipboardExpand all lines: articles/backup/backup-azure-sap-hana-database-troubleshoot.md
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# Troubleshoot backup of SAP HANA databases on Azure
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This article provides troubleshooting information for backing up SAP HANA databases on Azure virtual machines. For more information about the backup process and limitations, see About SAP HANA backup in Azure VMs.
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This article provides troubleshooting information for backing up SAP HANA databases on Azure virtual machines. For more information on the SAP HANA backup scenarios we currently support, see [Scenario support](sap-hana-backup-support-matrix.md#scenario-support).
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## Prerequisites and Permissions
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Refer to the prerequisites and setting up permissions before configuring backups.
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Refer to the [prerequisites](tutorial-backup-sap-hana-db.md#prerequisites) and [setting up permissions](tutorial-backup-sap-hana-db.md#setting-up-permissions) sections before configuring backups.
| UserErrorInOpeningHanaOdbcConnection | Failed to connect to HANA system | The SAP HANA instance may be down. <br> The required permissions for Azure backup to interact with the HANA database aren't set. | Check if the SAP HANA database is up. If the database is up and running, check if all the required permissions are set. If any of the permissions are missing run the pre-registration script to add the missing permissions. |
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| UserErrorHanaInstanceNameInvalid | The specified SAP HANA instance is either invalid or can't be found | Multiple SAP HANA instances on a single Azure VM can't be backed up. | Run the pre-registration script on the SAP HANA instance you want to back up. If the issue still persists, contact Microsoft support. |
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| UserErrorHanaUnsupportedOperation | The specified SAP HANA operation isn't supported | Azure backup for SAP HANA doesn't support incremental backup and actions performed on SAP HANA native clients (Studio/ Cockpit/ DBA Cockpit) | For more information, refer [here](https://docs.microsoft.com/azure/backup/backup-azure-sap-hana-database#scenario-support). |
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| UserErrorHANAPODoesNotSupportBackupType | This SAP HANA database doesn't support the requested backup type | Azure backup doesn't support incremental backup and backup using snapshots | For more information, refer [here](https://docs.microsoft.com/azure/backup/backup-azure-sap-hana-database#scenario-support). |
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| UserErrorInOpeningHanaOdbcConnection | Failed to connect to HANA system | The SAP HANA instance may be down. <br> The required permissions for Azure backup to interact with the HANA database aren't set. | Check if the SAP HANA database is up. If the database is up and running, check if all the required permissions are set. If any of the permissions are missing run the [preregistration script](https://aka.ms/scriptforpermsonhana) to add the missing permissions. |
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| UserErrorHanaInstanceNameInvalid | The specified SAP HANA instance is either invalid or can't be found | Multiple SAP HANA instances on a single Azure VM can't be backed up. | Run the [preregistration script](https://aka.ms/scriptforpermsonhana) on the SAP HANA instance you want to back up. If the issue still persists, contact Microsoft support. |
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| UserErrorHanaUnsupportedOperation | The specified SAP HANA operation isn't supported | Azure backup for SAP HANA doesn't support incremental backup and actions performed on SAP HANA native clients (Studio/ Cockpit/ DBA Cockpit) | For more information, refer [here](sap-hana-backup-support-matrix.md#scenario-support). |
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| UserErrorHANAPODoesNotSupportBackupType | This SAP HANA database doesn't support the requested backup type | Azure backup doesn't support incremental backup and backup using snapshots | For more information, refer [here](sap-hana-backup-support-matrix.md#scenario-support). |
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| UserErrorHANALSNValidationFailure | Backup log chain is broken | The log backup destination may have been updated from backint to file system or the backint executable may have been changed | Trigger a full backup to resolve the issue |
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| UserErrorIncomaptibleSrcTargetSystsemsForRestore | The source and target systems for restore are incompatible | The target system for restore is incompatible with the source | Refer to the SAP Note [1642148](https://launchpad.support.sap.com/#/notes/1642148) to learn about the restore types supported today |
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| UserErrorSDCtoMDCUpgradeDetected | SDC to MDC upgrade detected | The SAP HANA instance has been upgraded from SDC to MDC. Backups will fail after the update. | Follow the steps listed in the Upgrading from SAP HANA 1.0 to 2.0 section to resolve the issue |
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| UserErrorSDCtoMDCUpgradeDetected | SDC to MDC upgrade detected | The SAP HANA instance has been upgraded from SDC to MDC. Backups will fail after the update. | Follow the steps listed in the [Upgrading from SAP HANA 1.0 to 2.0 section](#upgrading-from-sap-hana-1.0-to-2.0) to resolve the issue |
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| UserErrorInvalidBackintConfiguration | Detected invalid backint configuration | The backing parameters are incorrectly specified for Azure backup | Check whether the parameters are set. If backint-based parameters are present in HOST, remove them. If parameters aren't present at HOST level but have been manually modified at a database level, revert them to the appropriate values as described earlier. Or, run **Stop protection and retain backup data** from the Azure portal, and then select **Resume backup**. |
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## Restore checks
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If you're protecting SAP HANA 1.0 databases and wish to upgrade to 2.0, then perform the steps outlined below:
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- Stop protect with retain data for old SDC database.
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- Rerun pre-registration script with correct details of (sid and mdc).
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-[Stop protection](sap-hana-db-manage.md#stop-protection-for-an-sap-hana-database) with retain data for old SDC database.
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- Rerun [pre-registration script](https://aka.ms/scriptforpermsonhana) with correct details of (sid and mdc).
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- Re-register extension (Backup -> view details -> Select the relevant Azure VM -> Re-register).
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- Click **Rediscover DBs** for the same VM. This action should show the new DBs in step 2 with correct details (SYSTEMDB and Tenant DB, not SDC).
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- Click Rediscover DBs for the same VM. This action should show the new DBs in step 2 with correct details (SYSTEMDB and Tenant DB, not SDC).
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- Protect these new databases.
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## Upgrading without an SID change
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Upgrades to OS or SAP HANA that don't cause a SID change can be handled as outlined below:
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- Stop protection with retain data for the database
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- Rerun the pre-registration script
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- Resume protection for the database again
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-[Stop protection](sap-hana-db-manage.md#stop-protection-for-an-sap-hana-database) with retain data for the database
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- Rerun the [pre-registration script](https://aka.ms/scriptforpermsonhana)
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-[Resume protection]((sap-hana-db-manage.md#resume-protection-for-an-sap-hana-database) for the database again
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## Next steps
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-[Review the frequently asked questions about backing up SAP HANA databases on Azure VMs](https://docs.microsoft.com/azure/backup/sap-hana-faq-backup-azure-vm)
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- Review the [frequently asked questions](https://docs.microsoft.com/azure/backup/sap-hana-faq-backup-azure-vm)
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## Prerequisites
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Refer to the prerequisites and setting up permissions sections to set up the database for backup.
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Refer to the [prerequisites](tutorial-backup-sap-hana-db.md#prerequisites) and [setting up permissions](tutorial-backup-sap-hana-db.md#setting-up-permissions) sections to set up the database for backup.
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### Set up network connectivity
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3. To do this, double-click **systemdb** > **Configuration** > **Select Database** > **Filter (Log)**.
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4. Set **enable_auto_log_backup** to **No**.
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5. Set **log_backup_using_backint** to **False**.
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6. Take an ad hoc full backup of the database.
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6. Take an on-demand full backup of the database.
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7. Wait for the full backup and catalog backup to finish.
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8. Revert the previous settings back to those for Azure:
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---
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title: SAP HANA Backup support matrix - Azure Backup
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title: SAP HANA Backup support matrix
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description: In this article, learn about the supported scenarios and limitations when you use Azure backup to back up SAP HANA databases on Azure VMs.
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author: dcurwin
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manager: carmonm
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ms.service: backup
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ms.topic: conceptual
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ms.date: 11/7/2019
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# Support matrix for backup of SAP HANA databases on Azure VMs
* Learn how to [Backup SAP HANA databases running on Azure VMs](https://docs.microsoft.com/azure/backup/backup-azure-sap-hana-database)
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* Learn how to [Restore SAP HANA databases running on Azure VMs](https://docs.microsoft.com/azure/backup/sap-hana-db-restore)
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* Learn how to manage SAP HANA databases that are backed up using Azure Backup
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* Learn how to [manage SAP HANA databases that are backed up using Azure Backup](sap-hana-db-manage.md)
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* Learn how to [troubleshoot common issues when backing up SAP HANA databases](https://docs.microsoft.com/azure/backup/backup-azure-sap-hana-database-troubleshoot)
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title: Manage backed up SAP HANA databases on Azure VMs - Azure Backup
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title: Manage backed up SAP HANA databases on Azure VMs
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description: In this article, learn common tasks for managing and monitoring SAP HANA databases that are running on Azure virtual machines.
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author: dcurwin
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manager: carmonm
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ms.service: backup
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ms.topic: conceptual
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---
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# Manage and monitor backed up SAP HANA databases
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This article describes common tasks for managing and monitoring SAP HANA databases that are running on an Azure virtual machine (VM) and that are backed up to an Azure Backup Recovery Services vault by the [Azure Backup](https://docs.microsoft.com/azure/backup/backup-overview) service. You'll learn how to monitor jobs and alerts, trigger an ad-hoc backup, edit policies, stop and resume database protection and unregister a VM from backups.
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This article describes common tasks for managing and monitoring SAP HANA databases that are running on an Azure virtual machine (VM) and that are backed up to an Azure Backup Recovery Services vault by the [Azure Backup](https://docs.microsoft.com/azure/backup/backup-overview) service. You'll learn how to monitor jobs and alerts, trigger an on-demand backup, edit policies, stop and resume database protection and unregister a VM from backups.
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If you haven't configured backups yet for your SAP HANA databases, see [Back up SAP HANA databases on Azure VMs](https://docs.microsoft.com/azure/backup/backup-azure-sap-hana-database).
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### Upgrading from SAP HANA 1.0 to 2.0
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Learn how to continue backup for an SAP HANA database after upgrading from SAP HANA 1.0 to 2.0 – Troubleshoot – Upgrading from SAP HANA 1.0 to 2.0.
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Learn how to continue backup for an SAP HANA database [after upgrading from SAP HANA 1.0 to 2.0](backup-azure-sap-hana-database-troubleshoot.md#upgrading-from-sap-hana-1.0-to-2.0).
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### Upgrading without a SID change
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Learn how to continue backup of an SAP HANA database whose SID has not changed after upgradation – Troubleshoot – Upgrading without a SID change.
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Learn how to continue backup of an SAP HANA database whose [SID has not changed after upgrade](backup-azure-sap-hana-database-troubleshoot.md#upgrading-without-an-sid-change).
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title: Restore SAP HANA databases on Azure VMs - Azure Backup
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title: Restore SAP HANA databases on Azure VMs
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description: In this article, discover how to restore SAP HANA databases that are running on Azure Virtual Machines.
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author: dcurwin
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manager: carmonm
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ms.service: backup
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# Restore SAP HANA databases on Azure VMs
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For more information, on how to back up SAP HANA databases, see [Back up SAP HANA databases on Azure VMs](https://docs.microsoft.com/azure/backup/backup-azure-sap-hana-database).
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## Restore to a time or a recovery point
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## Restore to a point in time or to a recovery point
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Azure Backup can restore SAP HANA databases that are running on Azure VMs as follows:
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* Select the SAP HANA host name and instance name to which you want to restore the database.
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* Check if the target SAP HANA instance is ready for restore by ensuring its **Backup Readiness.** Refer to the prerequisites section for more details.
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* Check if the target SAP HANA instance is ready for restore by ensuring its **Backup Readiness.** Refer to the [prerequisites section](#prerequisites) for more details.
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* In the **Restored DB Name** box, enter the name of the target database.
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> [!NOTE]
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> Single Database Container (SDC) restores must follow these [checks](https://launchpad.support.sap.com/).
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> Single Database Container (SDC) restores must follow these [checks](backup-azure-sap-hana-database-troubleshoot.md#single-container-database-sdc-restore).
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* If applicable, select **Overwrite if the DB with the same name already exists on selected HANA instance**.
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* Select **OK**.
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* In **Select restore point**, select **Logs (Point in Time)** to restore to a specific point in time. Or select **Full & Differential** to restore to a specific recovery point.
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* In **Select restore point**, select **Logs (Point in Time)** to [restore to a specific point in time](#restore-to-a-specific-point-in-time). Or select **Full & Differential** to [restore to a specific recovery point](#restore-to-a-specific-recovery-point).
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### Restore and overwrite
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* In the **Restore Configuration** menu, under **Where to Restore**, select **Overwrite DB** > **OK**.
* In **Select restore point**, select **Logs (Point in Time)** to restore to a specific point in time. Or select **Full & Differential** to restore to a specific recovery point.
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* In **Select restore point**, select **Logs (Point in Time)** to [restore to a specific point in time](#restore-to-a-specific-point-in-time). Or select **Full & Differential** to [restore to a specific recovery point](#restore-to-a-specific-recovery-point).
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### Restore to a specific point in time
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If you've selected **Full & Differential** as the restore type, do the following:
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If you've selected **Logs (Point in Time)** as the restore type, do the following:
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* Select a recovery point from the log graph and select **OK** to choose the point of restore.
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> In Multiple Database Container (MDC) restores after the system DB is restored to a target instance, one needs to run the pre-registration script again. Only then the subsequent tenant DB restores will succeed. To learn more refer to Troubleshooting – MDC Restore.
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> In Multiple Database Container (MDC) restores after the system DB is restored to a target instance, one needs to run the pre-registration script again. Only then the subsequent tenant DB restores will succeed. To learn more refer to [Troubleshooting – MDC Restore](backup-azure-sap-hana-database-troubleshoot.md#multiple-container-database-mdc-restore).
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## Next steps
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* Learn how to manage SAP HANA databases backed up using Azure Backup
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*[Learn how](sap-hana-db-manage.md) to manage SAP HANA databases backed up using Azure Backup
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title: FAQ - Back up SAP HANA databases on Azure VMs - Azure Backup
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title: FAQ - Back up SAP HANA databases on Azure VMs
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description: In this article, discover answers to common questions about backing up SAP HANA databases using the Azure Backup service.
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# Frequently asked questions – Back up SAP HANA databases on Azure VMs
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### What are the prerequisites to back up SAP HANA databases on an Azure VM?
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Refer to the prerequisites and setting up permissions sections.
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Refer to the [prerequisites](tutorial-backup-sap-hana-db.md#prerequisites) and [setting up permissions](tutorial-backup-sap-hana-db.md#setting-up-permissions) sections.
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### What permissions should be set for Azure to be able to back up SAP HANA databases?
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Running the pre-registration script sets the required permissions to allow Azure to back up SAP HANA databases. You can find more about the permissions here.
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Running the pre-registration script sets the required permissions to allow Azure to back up SAP HANA databases. You can find more about the permissions [here](tutorial-backup-sap-hana-db.md#setting-up-permissions).
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### Will backups work after migrating SAP HANA from 1.0 to 2.0?
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### Why do I see the “Source and target systems for restore are incompatible” error?
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Refer to the [SAP HANA Note 1642148](https://launchpad.support.sap.com/#/notes/1642148) to see what restore types are currently supported.
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Refer to the SAP HANA Note [1642148](https://launchpad.support.sap.com/#/notes/1642148) to see what restore types are currently supported.
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title: Back up SAP HANA databases in an Azure VM - Azure Backup
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title: Tutorial - Back up SAP HANA databases in Azure VMs
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description: In this tutorial, learn how to back up SAP HANA databases running on Azure VM to an Azure Backup Recovery Services vault.
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# Back up SAP HANA databases in an Azure VM
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# Tutorial: Back up SAP HANA databases in an Azure VM
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This tutorial shows you how to back up SAP HANA databases running on Azure VMs to an Azure Backup Recovery Services vault. In this article you'll learn how to:
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> * Discover databases
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> * Configure backups
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You can find [here](sap-hana-backup-support-matrix.md) all the scenarios that we currently support.
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[Here](sap-hana-backup-support-matrix.md#scenario-support) are all the scenarios that we currently support.
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## Onboard to the public preview
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Onboard to the public preview as follows:
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* In the portal, register your subscription ID to the Recovery Services service provider by following [this article](https://docs.microsoft.com/azure/azure-resource-manager/resource-manager-register-provider-errors#solution-3---azure-portal).
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* In the portal, register your subscription ID to the Recovery Services service provider by [following this article](https://docs.microsoft.com/azure/azure-resource-manager/resource-manager-register-provider-errors#solution-3---azure-portal).
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* For PowerShell, run this cmdlet. It should complete as "Registered".
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