Support and help options

Author: Phil Meadows

articles/iot-fundamentals/iot-support-help.md

@@ -0,0 +1,92 @@
+---
+title: Azure IoT support and help options | Microsoft Docs
+description: How to obtain help and support for questions or problems when you create solutions using Azure IoT Services.
+author: philmea
+ms.author: phil
+ms.service: iot-fundamentals
+services: iot-fundamentals
+ms.topic: overview
+ms.date: 1/23/2020
+
+---
+
+# Azure IoT support and help options
+
+Here are suggestions for where you can get help when developing your Azure IoT solutions.
+
+## Create an Azure support request
+
+<div class='icon is-large'>
+    <img alt='Azure support' src='https://docs.microsoft.com/media/logos/logo_azure.svg'>
+</div>
+
+Explore the range of [Azure support options and choose the plan](https://azure.microsoft.com/support/plans) that best fits, whether you're a developer just starting your cloud journey or a large organization deploying business-critical, strategic applications. Azure customers can create and manage support requests in the Azure portal.
+
+* [Azure portal](https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview)
+* [Azure portal for the United States government](https://portal.azure.us)
+
+## Post a question on Stack Overflow
+
+<div class='icon is-large'>
+    <img alt='Stack Overflow' src='https://docs.microsoft.com/media/logos/logo_stackoverflow.svg'>
+</div>
+
+For immediate answers from the community, look to Stack Overflow. Stack Overflow is the preferred channel for **development-related questions**. It's where members of the community and Microsoft team members are directly involved in helping you solve your problems.
+
+If you can't find an answer to your problem via search, submit a new question to Stack Overflow. Use one of the following tags when you formulate the question:
+
+ - [Azure Digital Twins](https://stackoverflow.com/questions/tagged/azure-digital-twins)
+ - [Azure IoT Central](https://stackoverflow.com/questions/tagged/azure-iot-central)
+ - [Azure IoT Edge](https://stackoverflow.com/questions/tagged/azure-iot-edge)
+ - [Azure IoT Hub](https://stackoverflow.com/questions/tagged/azure-iot-hub)
+ - [Azure Maps](https://stackoverflow.com/questions/tagged/azure-maps)
+ - [Azure IoT SDKs](https://stackoverflow.com/questions/tagged/azure-iot-sdk)
+ - [Azure Time Series Insights](https://stackoverflow.com/questions/tagged/azure-timeseries-insights)
+
+## Start a conversation on the MSDN Forums
+
+To discuss azure technologies and services for creating IoT solutions. MSDN is the preferred channel for **solution-related questions**. It's where members of the community and Microsoft team members are directly involved in helping you chose the right solution for your project.
+
+If you can't find an answer to your problem via search, submit a new question to MSDN in the service-related forum:
+
+- [Azure Digital Twins](https://social.msdn.microsoft.com/Forums/en-US/home?forum=azuredigitaltwins)
+- [Azure IoT Hub](https://social.msdn.microsoft.com/Forums/en-US/home?forum=azureiothub)
+- [Azure IoT Edge](https://social.msdn.microsoft.com/Forums/en-US/home?forum=iotedge)
+- [Azure Maps](https://social.msdn.microsoft.com/Forums/en-US/home?forum=azurelbs)
+- [Azure Time Series Insights](https://social.msdn.microsoft.com/Forums/en-US/home?forum=AzureTimeSeriesInsights)
+
+## Submit feedback on Azure Feedback
+
+<div class='icon is-large'>
+    <img alt='UserVoice' src='https://docs.microsoft.com/media/logos/logo-uservoice.svg'>
+</div>
+
+To request new features, post them on Azure Feedback. Share your ideas for making Azure IoT services work better for the applications you develop:
+
+| Service                       | Azure Feedback URL |
+|-------------------------------|---------------|
+| Azure IoT Hub                    | https://feedback.azure.com/forums/321918-azure-iot |
+| Azure IoT Central             | https://feedback.azure.com/forums/911455-azure-iot-central |
+| Azure IoT Device Catalog      | https://feedback.azure.com/forums/916948-azure-iot-device-catalog |
+| Azure IoT Edge                | https://feedback.azure.com/forums/907045-azure-iot-edge |
+| Azure IoT Solution Accelerators | https://feedback.azure.com/forums/916438-azure-iot-solution-accelerators |
+| Azure Maps                 | https://feedback.azure.com/forums/909172-azure-maps |
+| Azure Time Series Insights | https://feedback.azure.com/forums/906859-azure-time-series-insights |
+| Azure Digital Twins | https://feedback.azure.com/forums/916621-azure-digital-twins |
+
+## Stay informed of updates and new releases
+
+<div class='icon is-large'>
+    <img alt='Stay informed' src='https://docs.microsoft.com/media/common/i_blog.svg'>
+</div>
+
+Learn about important product updates, roadmap, and announcements in [Azure Updates](https://azure.microsoft.com/updates/?category=iot).
+
+News and information about Azure IoT is shared at the [Azure blog](https://azure.microsoft.com/blog/topics/internet-of-things/) and on the [Internet of Things Show on Channel 9](https://channel9.msdn.com/Shows/Internet-of-Things-Show).
+
+Also, share your experiences, engage and learn from experts in the [Internet of Things Tech Community](https://techcommunity.microsoft.com/t5/Internet-of-Things-IoT/ct-p/IoT).
+
+## Next steps
+
+> [!div class="nextstepaction"]
+> [What is Azure IoT?](iot-introduction.md)

articles/iot-fundamentals/toc.yml

@@ -18,3 +18,5 @@
     href: iot-security-architecture.md
   - name: Secure deployment
     href: iot-security-deployment.md 
+  -name: Support and help options
+    href: iot-support-help.md