Merge pull request #298965 from jojohpm/docs-editor/analyze-unexpected-charges-1745866058

Update analyze-unexpected-charges.md

Author: prmerger-automator[bot]

articles/cost-management-billing/understand/analyze-unexpected-charges.md

@@ -82,6 +82,55 @@ Here's an example email generated for an anomaly alert.
 
 :::image type="content" source="./media/analyze-unexpected-charges/anomaly-alert-email.png" alt-text="Screenshot showing an example anomaly alert email." lightbox="./media/analyze-unexpected-charges/anomaly-alert-email.png" :::
 
+## Automate responses to anomaly alerts
+
+Cost Management anomaly alerts are delivered via email notifications. You can automate responses by integrating these alerts into workflows. Here are common patterns for automating actions when an anomaly alert is triggered:
+
+### Use Azure Logic Apps to automate workflows
+
+Azure Logic Apps can monitor an Office 365 Outlook mailbox. When a new anomaly alert email is detected, Logic Apps can parse the content and trigger workflows, such as:
+
+- Posting a notification to Microsoft Teams or Slack
+- Running a Cost Management Query API call to gather detailed usage data
+- Logging the anomaly into an internal FinOps dashboard
+- Initiating approval workflows or escalation procedures
+
+This approach enables highly customizable, low-code automation to streamline FinOps operations. For more information, see [Connect to Office 365 Outlook from Azure Logic Apps](/azure/connectors/connectors-create-api-office365-outlook?tabs=consumption). 
+
+### Integrate anomaly alerts with Microsoft Sentinel
+
+You can route anomaly alert emails to a monitored mailbox and ingest them into Microsoft Sentinel using the Microsoft 365 data connector. Once ingested:
+
+- Create analytics rule to detect anomaly alert emails based on subject lines or recipients.
+
+- Automatically create incidents in Microsoft Sentinel.
+- Trigger playbooks (Logic Apps) to investigate costs, notify teams, or open ITSM tickets.
+
+This approach centralizes monitoring of cost anomalies alongside operational and security events, enabling automated triage and response workflows.
+
+For more information, see [Microsoft 365 connector for Microsoft Sentinel](/azure/sentinel/data-connectors/microsoft-365).
+
+### Integrate anomaly alerts with Copilots or Azure OpenAI Service
+
+Organizations can also integrate anomaly alerts with custom Copilots.
+
+- Monitor a mailbox for new anomaly alert emails using Logic Apps.
+- Parse key details from the alert (such as scope, resource group, and cost change).
+- Send parsed data to a language model for intelligent analysis.
+- Dynamically suggest causes, recommend actions, or trigger follow-up queries to Cost Management APIs.
+
+This approach enables intelligent, context-aware responses to anomalies, moving beyond static rules toward dynamic, FinOps-driven workflows.
+
+### Monitor a shared mailbox and trigger ITSM workflows
+
+You can configure anomaly alerts to be sent to a monitored shared mailbox. IT service management (ITSM) tools such as ServiceNow, Jira, or Zendesk can monitor the mailbox and automatically create incident tickets when a new alert arrives. You can also use Microsoft Power Automate with Office 365 Outlook triggers for email-to-ticket automation.
+
+This approach ensures that cost anomalies are logged, assigned, and tracked through established operational processes.
+
+> [!TIP]  
+> Set up mailbox rules or connectors that prioritize anomaly alerts to ensure fast triage.
+
+
 ## Manually find unexpected cost changes
 
 Let's look at a more detailed example of finding a change in cost. When you navigate to Cost analysis and then select a subscription scope, you start with the **Accumulated costs** view. The following screenshot shows an example of what you might see.