@@ -3,7 +3,7 @@ description: >
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This article provides instructions for troubleshooting a private virtual network deployment of
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Azure Cloud Shell.
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ms.contributor : jahelmic
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- ms.date : 10/26/2023
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+ ms.date : 10/23/2024
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ms.topic : troubleshooting
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title : Troubleshoot Azure Cloud Shell in a private virtual network
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---
@@ -79,28 +79,13 @@ permissions for your subscription:
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[ ![ Screenshot showing the network relay role assignments.] [ ss04a ]] [ ss04x ]
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- ## Redeploy Cloud Shell for a private virtual network
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+ ## When all else fails
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Verify the configurations described in this article. If you continue receive an error message when
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you try to use your deployment of Cloud Shell, you have two options:
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- 1 . Open a support ticket
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1 . Redeploy Cloud Shell for a private virtual network
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- ### Open a support ticket
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- If you want to open a support ticket, you can do so from the Azure portal. Be sure to capture any
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- error messages, including the ** Correlation Id** and ** Activity Id** values. Don't change any
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- settings or delete any resources until instructed to by a support technician.
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- Follow these steps to open a support ticket:
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- 1 . Select the ** Support & Troubleshooting** icon on the top navigation bar in the Azure portal.
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- 1 . From the ** Support & Troubleshooting** pane, select ** Help + support** .
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- 1 . Select ** Create a support request** at the top of the center pane.
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- 1 . Follow the instructions to create a support ticket.
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- [ ![ Screenshot of creating a support ticket in the Azure portal.] [ ss05a ]] [ ss05x ]
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+ 1 . Open a support ticket
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### Redeploy Cloud Shell for a private virtual network
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@@ -131,6 +116,21 @@ You can find these resources by viewing the resource group in the Azure portal.
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[ ![ Screenshot of resources created by the deployment.] [ ss02a ]] [ ss02x ]
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+ ### Open a support ticket
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+ If you want to open a support ticket, you can do so from the Azure portal. Be sure to capture any
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+ error messages, including the ** Correlation Id** and ** Activity Id** values. Don't change any
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+ settings or delete any resources until instructed to by a support technician.
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+
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+ Follow these steps to open a support ticket:
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+ 1 . Select the ** Support & Troubleshooting** icon on the top navigation bar in the Azure portal.
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+ 1 . From the ** Support & Troubleshooting** pane, select ** Help + support** .
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+ 1 . Select ** Create a support request** at the top of the center pane.
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+ 1 . Follow the instructions to create a support ticket.
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+
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+ [ ![ Screenshot of creating a support ticket in the Azure portal.] [ ss05a ]] [ ss05x ]
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+
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<!-- link references -->
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[ 01 ] : /azure/role-based-access-control/role-assignments-list-portal#list-owners-of-a-subscription
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[ 02 ] : https://portal.azure.com/
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