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articles/backup/backup-azure-mabs-troubleshoot.md

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| Operation | Error details | Workaround |
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| --- | --- | --- |
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| Setting up email notifications using an Office 365 account |Error ID: 2013| **Cause:**<br> Trying to use Office 365 account <br>**Recommended action:**<ol><li> The first thing to ensure is that “Allow Anonymous Relay on a Receive Connector” for your DPM server is set up on Exchange. For more information about how to configure this, see [Allow Anonymous Relay on a Receive Connector](https://docs.microsoft.com/previous-versions/office/exchange-server-2010/bb232021(v=exchg.141)).</li> <li> If you can't use an internal SMTP relay and need to set up by using your Office 365 server, you can set up IIS to be a relay. Configure the DPM server to [relay the SMTP to O365 using IIS](https://docs.microsoft.com/previous-versions/tn-archive/aa995718(v=exchg.65)).<br><br> Be sure to use the user\@domain.com format and *not* domain\user.<br><br><li>Point DPM to use the local server name as SMTP server, port 587. Then point it to the user email that the emails should come from.<li> The username and password on the DPM SMTP setup page should be for a domain account in the domain that DPM is on. </li><br> When you are changing the SMTP server address, make the change to the new settings, close the settings box, and then reopen it to be sure it reflects the new value. Simply changing and testing might not always cause the new settings to take effect, so testing it this way is a best practice.<br><br>At any time during this process, you can clear these settings by closing the DPM console and editing the following registry keys: **HKLM\SOFTWARE\Microsoft\Microsoft Data Protection Manager\Notification\ <br/> Delete SMTPPassword and SMTPUserName keys**. You can add them back to the UI when you launch it again.
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| Setting up email notifications using an Office 365 account |Error ID: 2013| **Cause:**<br> Trying to use Office 365 account <br>**Recommended action:**<ol><li> The first thing to ensure is that “Allow Anonymous Relay on a Receive Connector” for your DPM server is set up on Exchange. For more information about how to configure this, see [Allow Anonymous Relay on a Receive Connector](https://docs.microsoft.com/exchange/mail-flow/connectors/allow-anonymous-relay?view=exchserver-2019).</li> <li> If you can't use an internal SMTP relay and need to set up by using your Office 365 server, you can set up IIS to be a relay. Configure the DPM server to [relay the SMTP to O365 using IIS](https://docs.microsoft.com/exchange/mail-flow/test-smtp-with-telnet?view=exchserver-2019)).<br><br> Be sure to use the user\@domain.com format and *not* domain\user.<br><br><li>Point DPM to use the local server name as SMTP server, port 587. Then point it to the user email that the emails should come from.<li> The username and password on the DPM SMTP setup page should be for a domain account in the domain that DPM is on. </li><br> When you are changing the SMTP server address, make the change to the new settings, close the settings box, and then reopen it to be sure it reflects the new value. Simply changing and testing might not always cause the new settings to take effect, so testing it this way is a best practice.<br><br>At any time during this process, you can clear these settings by closing the DPM console and editing the following registry keys: **HKLM\SOFTWARE\Microsoft\Microsoft Data Protection Manager\Notification\ <br/> Delete SMTPPassword and SMTPUserName keys**. You can add them back to the UI when you launch it again.
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## Common issues
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articles/backup/backup-azure-restore-system-state.md

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System State backup includes Active Directory data. Use the following steps to restore Active Directory Domain Service (AD DS) from its current state to a previous state.
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1. Restart the domain controller in Directory Services Restore Mode (DSRM).
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2. Follow the steps [here](https://docs.microsoft.com/previous-versions/windows/it-pro/windows-server-2008-R2-and-2008/cc794755(v=ws.10)) to use Windows Server Backup cmdlets to recover AD DS.
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2. Follow the steps [here](https://docs.microsoft.com/windows-server/identity/ad-ds/manage/ad-forest-recovery-nonauthoritative-restore) to use Windows Server Backup cmdlets to recover AD DS.
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## Troubleshoot failed System State restore
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articles/backup/backup-azure-troubleshoot-slow-backup-performance-issue.md

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Bottlenecks on the computer that's being backed up can cause delays. For example, the computer's ability to read or write to disk, or available bandwidth to send data over the network, can cause bottlenecks.
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Windows provides a built-in tool called [Performance Monitor](https://docs.microsoft.com/previous-versions/technet-magazine/cc718984(v=msdn.10)) (Perfmon) to detect these bottlenecks.
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Windows provides a built-in tool called [Performance Monitor](hhttps://techcommunity.microsoft.com/t5/ask-the-performance-team/windows-performance-monitor-overview/ba-p/375481) (Perfmon) to detect these bottlenecks.
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Here are some performance counters and ranges that can be helpful in diagnosing bottlenecks for optimal backups.
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articles/backup/backup-sql-server-azure-troubleshoot.md

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| Error message | Possible causes | Recommended action |
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| Azure Backup is not able to connect to the SQL instance. | Azure Backup can't connect to the SQL Server instance. | Use the additional details on the Azure portal error menu to narrow down the root causes. Refer to [SQL backup troubleshooting](https://docs.microsoft.com/sql/database-engine/configure-windows/troubleshoot-connecting-to-the-sql-server-database-engine) to fix the error.<br/><ul><li>If the default SQL settings don't allow remote connections, change the settings. See the following articles for information about changing the settings:<ul><li>[MSSQLSERVER_-1](/previous-versions/sql/sql-server-2016/bb326495(v=sql.130))</li><li>[MSSQLSERVER_2](/sql/relational-databases/errors-events/mssqlserver-2-database-engine-error)</li><li>[MSSQLSERVER_53](/sql/relational-databases/errors-events/mssqlserver-53-database-engine-error)</li></ul></li></ul><ul><li>If there are login issues, use these links to fix them:<ul><li>[MSSQLSERVER_18456](/sql/relational-databases/errors-events/mssqlserver-18456-database-engine-error)</li><li>[MSSQLSERVER_18452](/sql/relational-databases/errors-events/mssqlserver-18452-database-engine-error)</li></ul></li></ul> |
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| Azure Backup is not able to connect to the SQL instance. | Azure Backup can't connect to the SQL Server instance. | Use the additional details on the Azure portal error menu to narrow down the root causes. Refer to [SQL backup troubleshooting](https://docs.microsoft.com/sql/database-engine/configure-windows/troubleshoot-connecting-to-the-sql-server-database-engine) to fix the error.<br/><ul><li>If the default SQL settings don't allow remote connections, change the settings. See the following articles for information about changing the settings:<ul><li>[MSSQLSERVER_-1](https://docs.microsoft.com/sql/relational-databases/errors-events/mssqlserver-1-database-engine-error?view=sql-server-ver15)</li><li>[MSSQLSERVER_2](/sql/relational-databases/errors-events/mssqlserver-2-database-engine-error)</li><li>[MSSQLSERVER_53](/sql/relational-databases/errors-events/mssqlserver-53-database-engine-error)</li></ul></li></ul><ul><li>If there are login issues, use these links to fix them:<ul><li>[MSSQLSERVER_18456](/sql/relational-databases/errors-events/mssqlserver-18456-database-engine-error)</li><li>[MSSQLSERVER_18452](/sql/relational-databases/errors-events/mssqlserver-18452-database-engine-error)</li></ul></li></ul> |
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### UserErrorParentFullBackupMissing
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| The log backup used for recovery contains bulk-logged changes. It cannot be used to stop at an arbitrary point in time as per the SQL guidelines. | When a database is in bulk-logged recovery mode, the data between a bulk-logged transaction and the next log transaction can't be recovered. | Choose a different point in time for recovery. [Learn more](https://docs.microsoft.com/previous-versions/sql/sql-server-2008-r2/ms186229(v=sql.105)).
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| The log backup used for recovery contains bulk-logged changes. It cannot be used to stop at an arbitrary point in time as per the SQL guidelines. | When a database is in bulk-logged recovery mode, the data between a bulk-logged transaction and the next log transaction can't be recovered. | Choose a different point in time for recovery. [Learn more](https://docs.microsoft.com/sql/relational-databases/backup-restore/recovery-models-sql-server?view=sql-server-ver15).
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### FabricSvcBackupPreferenceCheckFailedUserError
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