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Copy file name to clipboardExpand all lines: articles/communication-services/concepts/includes/codes/calling-sdk.md
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# Calling SDK error codes
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##Calling SDK error codes
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The Azure Communication Services Calling SDK uses the following error codes to help you troubleshoot calling issues. These error codes are exposed through the `call.callEndReason` property after a call ends.
Copy file name to clipboardExpand all lines: articles/communication-services/concepts/includes/codes/chat-sdk.md
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# Chat SDK error codes
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##Chat SDK error codes
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The Chat SDK uses the following error codes to help you troubleshoot chat issues. The error codes are exposed through the `error.code` property in the error response.
Copy file name to clipboardExpand all lines: articles/communication-services/concepts/includes/codes/pstn.md
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# PSTN call response codes with ParticipantEndReason
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##PSTN call response codes with ParticipantEndReason
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This section provides troubleshooting information for various combinations of `ParticipantEndReason` and `ParticipantEndSubCode` response codes. For the tables in this section, `ParticipantEndReason` = **Code** and `ParticipantEndSubCode` = **SubCode**.
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## ParticipantEndReason 0
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###ParticipantEndReason 0
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Response `ParticipantEndReason` with value 0 usually means normal call clearing and marks calls that completed without errors.
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| 540000 | 0 | Normal PSTN call end:<br/> - User ended the call.<br/> - Call ended by media agent. | Success ||
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## ParticipantEndReason 4xx
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###ParticipantEndReason 4xx
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Response `ParticipantEndReason` with value 4xx means that the call didn't connect.
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| 560487 | 497 | - The caller terminated the call request.<br/> - Request terminated with normal call clearing. || Retry the call. |
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## ParticipantEndReason 5xx
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###ParticipantEndReason 5xx
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Response `ParticipantEndReason` with value 5xx means that the call failed due to a problem with a software or hardware component required to complete the connection.
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| 560503 | 503 | - Call failed because of an internal server error in one of the services involved in the call.<br/> - The network used to establish the call is out of order.<br/> - A temporary failure in one of the services involved in the call. || - Check your network and routing configuration for possible issues. Verify that your network firewall rules are correct.<br/> - Retry the call. If the issue persist contact your telco provider or Microsoft support.<br/> - For direct routing calls, check your Session Border Control logs and settings and timeouts configuration, to see if your SBC caused the failure. |
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## ParticipantEndReason 603
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###ParticipantEndReason 603
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Response `ParticipantEndReason` with value 603 means that the call was rejected without connecting.
Copy file name to clipboardExpand all lines: articles/communication-services/concepts/includes/codes/sms-sdk.md
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# SMS error codes
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##SMS error codes
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The SMS SDK uses the following error codes to help you troubleshoot SMS issues. The error codes are exposed through the `DeliveryStatusDetails` field in the SMS delivery report.
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> [!IMPORTANT]
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> Unverified SMS traffic that exceeds the daily limit or is filtered for spam will have a [4010 error code](../troubleshooting-info.md#sms-error-codes) returned for both scenarios.
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> Unverified SMS traffic that exceeds the daily limit or is filtered for spam has a [4010 error code](../troubleshooting-codes.md) returned for both scenarios.
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#### SMS to Canadian phone numbers
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Effective **October 1, 2022**, unverified toll-free numbers sending messages to Canadian destinations will have its traffic **blocked**. To unblock the traffic, a verification application needs to be submitted and in [verified status](#what-do-the-different-application-statuses-verified-and-unverified-mean).
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