You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Copy file name to clipboardExpand all lines: articles/communication-services/concepts/voice-video-calling/user-facing-diagnostics.md
+3-3Lines changed: 3 additions & 3 deletions
Display the source diff
Display the rich diff
Original file line number
Diff line number
Diff line change
@@ -29,8 +29,8 @@ The following user-facing diagnostics are available:
29
29
| noNetwork | There's no network available. | - Set to `True` when a call fails to start because there's no network available. <br/> - Set to `False` when there are ICE candidates present. | Device isn't connected to a network. | Ensure that the call has a reliable internet connection that can sustain a voice call. For more information, see the [Network optimization](network-requirements.md#network-optimization) section. |
30
30
| networkRelaysNotReachable | Problems with a network. | - Set to `True` when the network has some constraint that isn't allowing you to reach Azure Communication Services relays. <br/> - Set to `False` upon making a new call. | During a call when the WiFi signal goes on and off. | Ensure that firewall rules and network routing allow client to reach Microsoft turn servers. For more information, see the [Firewall configuration](network-requirements.md#firewall-configuration) section. |
31
31
| networkReconnect | The connection was lost and we are reconnecting to the network. | - Set to`Bad` when the network is disconnected <br/> - Set to `Poor`when the media transport connectivity is lost <br/> - Set to `Good` when a new session is connected. | Low bandwidth, no internet | Ensure that the call has a reliable internet connection that can sustain a voice call. For more information, see the [Network bandwidth requirement](network-requirements.md#network-bandwidth) section. |
32
-
| networkReceiveQuality | An indicator regarding incoming stream quality. | - Set to`Bad` when there's a severe problem with receiving the stream. <br/> - Set to `Poor` when there's a mild problem with receiving the stream. <br/> - Set to `Good` when there's no problem with receiving the stream. | Low bandwidth | Ensure that the call has a reliable internet connection that can sustain a voice call. For more information, see the [Network bandwidth requirement](network-requirements.md#network-bandwidth) section. Also consider suggesting to end user to turn off their camera to conserve available internet bandwidth. |
33
-
| networkSendQuality | An indicator regarding outgoing stream quality. | - Set to`Bad` when there's a severe problem with sending the stream. <br/> - Set to `Poor` when there's a mild problem with sending the stream. <br/> - Set to `Good` when there's no problem with sending the stream. | Low bandwidth | Ensure that the call has a reliable internet connection that can sustain a voice call. For more information, see the [Network bandwidth requirement](network-requirements.md#network-bandwidth) section. Also, consider give as suggestion to user to turn off their camera to conserve available internet bandwidth. |
32
+
| networkReceiveQuality | An indicator regarding incoming stream quality. | - Set to`Bad` when there's a severe problem with receiving the stream. <br/> - Set to `Poor` when there's a mild problem with receiving the stream. <br/> - Set to `Good` when there's no problem with receiving the stream. | Low bandwidth | Ensure that the call has a reliable internet connection that can sustain a voice call. For more information, see the [Network bandwidth requirement](network-requirements.md#network-bandwidth) section. Suggest that the end user turn off their camera to conserve available internet bandwidth. |
33
+
| networkSendQuality | An indicator regarding outgoing stream quality. | - Set to`Bad` when there's a severe problem with sending the stream. <br/> - Set to `Poor` when there's a mild problem with sending the stream. <br/> - Set to `Good` when there's no problem with sending the stream. | Low bandwidth | Ensure that the call has a reliable internet connection that can sustain a voice call. For more information, see the [Network bandwidth requirement](network-requirements.md#network-bandwidth) section. Also, suggest that the end user turn off their camera to conserve available internet bandwidth. |
34
34
35
35
### Audio values
36
36
@@ -64,7 +64,7 @@ The following user-facing diagnostics are available:
64
64
| capturerStartFailed | System screen sharing failed. | - Set to `True` when we fail to start capturing the screen. <br/> - Set to `False` when capturing the screen can start successfully. || When value is set to `True`, give visual notification to end user that there was possibly a problem sharing their screen. (When value is set back to `False`, remove notification). |
65
65
| capturerStoppedUnexpectedly | System screen sharing malfunction | - Set to `True` when screen capturer enters stopped state unexpectedly. <br/> - Set to `False` when screen capturer starts to successfully capture again. | Check screen sharing is functioning correctly | When value is set to `True`, give visual notification to end user that there possibly a problem that causes sharing their screen to stop. (When value is set back to `False` remove notification). |
66
66
67
-
### Native Only
67
+
### Native only
68
68
69
69
70
70
| Name | Description | Possible values | Use cases | Mitigation Steps |
0 commit comments