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Copy file name to clipboardExpand all lines: articles/communication-services/concepts/interop/tpe/teams-phone-extensibility-troubleshooting.md
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@@ -129,23 +129,23 @@ The issue appears when agent attempts to sign in to the agent application.
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{"error":{"code":"UserLicenseNotPresentForbidden","message":"User Login. Teams is disabled in user licenses"}}
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```
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This issue appears if the agent doesn't have a Teams license assigned or is disabled in Teams. Add the appropriate license and validate if user isn't disabled for Teams access and has all the required [Prerequisites](https://github.com/Azure/communication-preview/blob/master/Teams%20Phone%20Extensibility/teams-phone-extensibility-access-teams-phone.md#prerequisites).
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This issue appears if the agent doesn't have a Teams license assigned or is disabled in Teams. Add the appropriate license and validate if user isn't disabled for Teams access and has all the required [Prerequisites](../../../quickstarts/tpe/teams-phone-extensibility-access-teams-phone.md#prerequisites).
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### Error 403 subcode 10105 Connecting Call end reason=NoPermission
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The most common root cause of this error is a misconfiguration of the 3P Azure Bot. Follow the steps as defined in this [Teams Phone extensibility](https://github.com/Azure/communication-preview/blob/master/Teams%20Phone%20Extensibility/teams-phone-extensibility-quickstart.md#ccaas-developer-provision-the-appid-application-id), specifically enable the Teams channel.
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The most common root cause of this error is a misconfiguration of the 3P Azure Bot. Follow the steps as defined in this [Teams Phone extensibility](../../../quickstarts/tpe/teams-phone-extensibility-quickstart.md#ccaas-developer-provision-the-appid-application-id), specifically enable the Teams channel.
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### Error 400 Bad Requests when adding a Teams Channel in Azure Bot
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This issue generally arises if the bot was created with a reserved Microsoft Entra App ID. Delete your bot and recreate it with your Microsoft Entra App ID created or used in [Create Bot](https://github.com/Azure/communication-preview/blob/master/Teams%20Phone%20Extensibility/teams-phone-extensibility-quickstart.md#ccaas-developer-create-the-bot).
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This issue generally arises if the bot was created with a reserved Microsoft Entra App ID. Delete your bot and recreate it with your Microsoft Entra App ID created or used in [Create Bot](../../../quickstarts/tpe/teams-phone-extensibility-quickstart.md#ccaas-developer-create-the-bot).
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### No Incoming Call notification in Call Automation application and a busy signal is heard instead of custom greeting when calling a Teams Service Number
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This issue arises when the provisioning of the Resource Account is incomplete or incorrect. Check your [Provisioning Resource Account](https://github.com/Azure/communication-preview/blob/master/Teams%20Phone%20Extensibility/teams-phone-extensibility-quickstart.md#teams-admin-provision-resource-account) and change as needed.
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This issue arises when the provisioning of the Resource Account is incomplete or incorrect. Check your [Provisioning Resource Account](../../../quickstarts/tpe/teams-phone-extensibility-quickstart.md#teams-admin-provision-resource-account) and change as needed.
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### No Incoming Call notification in Call Automation application and no audio is heard and call disconnects when calling a Teams Service Number
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This issue arises when the provisioning of the Resource Account is incomplete or incorrect or failure to grant consent. Check [Provisioning Resource Account](https://github.com/Azure/communication-preview/blob/master/Teams%20Phone%20Extensibility/teams-phone-extensibility-quickstart.md#teams-admin-provision-resource-account) and [Server Consent](https://github.com/Azure/communication-preview/blob/master/Teams%20Phone%20Extensibility/teams-phone-extensibility-access-teams-phone.md#provide-server-consent), making changes as needed.
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This issue arises when the provisioning of the Resource Account is incomplete or incorrect or failure to grant consent. Check [Provisioning Resource Account](../../../quickstarts/tpe/teams-phone-extensibility-quickstart.md#teams-admin-provision-resource-account) and [Server Consent](../../../quickstarts/tpe/teams-phone-extensibility-access-teams-phone.md#provide-server-consent), making changes as needed.
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