Merge pull request #283624 from ShawnJackson/managing-payment-methods

[AQ] edit pass: Articles about managing payment methods

Author: ktoliver

articles/cost-management-billing/cost-management-billing-faq.yml

@@ -23,7 +23,7 @@ sections:
           See [Resolve past due balance for your Azure subscription](manage/resolve-past-due-balance.md).
       - question: How long does it take for my payment to be posted?
         answer: |
-          See [Wire transfer payment processing time](manage/pay-by-invoice.md#wire-transfer-payment-processing-time).
+          See [Wire transfer payment processing time](manage/pay-by-invoice.md#whats-the-processing-time-for-wire-transfer-payments).
       - question: How do I find my invoice?
         answer: |
           See [View and download your Microsoft Azure invoice](understand/download-azure-invoice.md).

articles/cost-management-billing/manage/change-credit-card.md

@@ -1,6 +1,6 @@
 ---
-title: Past due balance email from Azure
-description: Describes how to make payment if your Azure subscription has a past due balance.
+title: Resolve a past-due balance your pay-as-you-go Azure subscription
+description: Learn how to make a payment if your Azure subscription has a past-due balance.
 author: bandersmsft
 ms.reviewer: lishepar
 ms.service: cost-management-billing
@@ -11,95 +11,102 @@ ms.author: banders
 ms.custom: references_regions
 ---
 
-# Resolve past due balance for your pay-as-you-go Azure subscription
+# Resolve a past-due balance for your pay-as-you-go Azure subscription
 
-This article applies to customers who signed up for Azure online with a credit card and have a Microsoft Online Services Program billing account, also called pay-as-you go. If you're unsure of your billing account type, see [Check your billing account type](#check-the-type-of-your-account). 
+This article applies to customers who signed up for Azure online with a credit card and have a Microsoft Online Subscription Program billing account. This type of account is also called a *pay-as-you-go* account. If you're unsure of your billing account type, see [Check the type of your account](#check-the-type-of-your-account) later in this article.
 
-If you have a Microsoft Customer Agreement billing account, see [Pay Microsoft Customer Agreement bill](../understand/pay-bill.md) instead.
+If you have a Microsoft Customer Agreement billing account, see [Pay your Microsoft Customer Agreement bill](../understand/pay-bill.md) instead.
 
-You get an email and see an alert in the Azure portal when your payment isn't received or if we can't process your payment. Both inform you that your subscription is past due. The email contains a link that takes you to the Settle balance page.
+If your payment isn't received or if we can't process your payment, you get an email and see an alert in the Azure portal. Both inform you that your subscription is past due and provide a link to the **Settle balance** pane in the portal.
 
-If your default payment method is credit card, the [Account Administrator](add-change-subscription-administrator.md#whoisaa) can settle the outstanding charges in the Azure portal. If you pay by invoice (wire transfer), send your payment to the location listed at the bottom of your invoice.
+If your default payment method is credit card, the [account administrator](add-change-subscription-administrator.md#whoisaa) can settle the outstanding charges in the portal. If you pay by invoice (wire transfer), send your payment to the location shown at the bottom of your invoice.
 
 > [!IMPORTANT]
-> * If you have multiple subscriptions using the same credit card and they are all past due, you must pay the entire outstanding balance at once.
-> * The credit card you use to settle the outstanding charges will become the new default payment method for all subscriptions that were using the failed payment method.
+> If you have multiple subscriptions that use the same credit card and they're all past due, you must pay the entire outstanding balance at once.
+>
+> The credit card that you use to settle the outstanding charges becomes the new default payment method for all subscriptions that used the failed payment method.
 
-## Resolve past due balance in the Azure portal
+## Resolve a past-due balance in the Azure portal
+
+1. Sign in to the [Azure portal](https://portal.azure.com) as the account administrator.
+1. Search for and select **Cost Management + Billing**.
+1. On the **Overview** pane, select the past-due subscription.
+1. On the **Subscription overview** pane, select the red banner that says your account is past due. Selecting the banner opens the **Settle balance** pane.
+
+    > [!NOTE]
+    > - If you're not the account administrator, you can't settle the balance.
+    > - If your account has a bill ready to be paid, you see a blue banner that also takes you to the **Settle balance** pane.
+    > - If your account is in good standing, no banners appear.
+1. Choose **Select payment method**.
+1. In the new area on the right, select a credit card from the dropdown list, or add a new one by selecting the blue **Add new payment method** link. This credit card becomes the active payment method for all subscriptions that currently use the failed payment method.
 
-1. Sign in to the [Azure portal](https://portal.azure.com) as the Account Admin.
-1. Search for **Cost Management + Billing**.
-1. Select the past due subscription from the **Overview** page.
-1. In the **Subscription overview** page, select the red past due banner to settle the balance.
     > [!NOTE]
-    > If you are not the Account Administrator, you will not be able to settle the balance.
-    - If your account is in good standing, you don't see any banners.
-    - If your account has a bill ready to be paid, you see a blue banner that takes you to the Settle balance page. You also receive an email that has a link to the Settle balance page.
-    - If your account is past due, you see a red banner that says your account is past due that takes you to the Settle balance page. You also receive an email that has a link to the Settle balance page.
-1. In the new **Settle balance** page, select **Select payment method**.
-1. In the new area on the right, select a credit card from the drop-down or add a new one by selecting the blue **Add new payment method** link. This credit card becomes the active payment method for all subscriptions currently using the failed payment method.
-     > [!NOTE]
-     > * The total outstanding balance reflects outstanding charges across all Microsoft services using the failed payment method.
-     > * If the selected payment method also has outstanding charges for Microsoft services, this will be reflected in the total outstanding balance. You must pay those outstanding charges, too.
+    > The total outstanding balance reflects outstanding charges across all Microsoft services that use the failed payment method.
+    >
+    > If the selected payment method also has outstanding charges for Microsoft services, the total outstanding balance reflects these charges. You must pay those charges too.
 1. Select **Pay**.
 
-## Settle balance might be Pay now
-
-Users in the following countries/regions don't see the **Settle balance** option. Instead, they use the [Pay now](../understand/pay-bill.md#pay-now-in-the-azure-portal) option to pay their bill.
-
-- `AT` - Austria
-- `AU` - Australia
-- `BE` - Belgium
-- `BG` - Bulgaria
-- `CA` - Canada
-- `CH` - Switzerland
-- `CZ` - Czech Republic
-- `DE` - Germany
-- `DK` - Denmark
-- `EE` - Estonia
-- `ES` - Spain
-- `FI` - Finland
-- `FR` - France
-- `GB` - United Kingdom
-- `GR` - Greece
-- `HR` - Croatia
-- `HU` - Hungary
-- `IE` - Ireland
-- `IT` - Italy
-- `JP` - Japan
-- `KR` - South Korea
-- `LT` - Lithuania
-- `LV` - Latvia
-- `NL` - Netherlands
-- `NO` - Norway
-- `NZ` - New Zealand
-- `PL` - Poland
-- `PT` - Portugal
-- `RO` - Romania
-- `SE` - Sweden
-- `SK` - Slovakia
-- `TW` - Taiwan
-
-## Troubleshoot declined credit card
-
-If your financial institution declines your credit card charge, contact your financial institution to resolve the issue. Check with your bank to make sure:
+### Regional considerations
+
+Users in the following countries/regions don't have the **Settle balance** option. Instead, they use the [Pay now](../understand/pay-bill.md#pay-now-in-the-azure-portal) option to pay their bill.
+
+- `AT`: Austria
+- `AU`: Australia
+- `BE`: Belgium
+- `BG`: Bulgaria
+- `CA`: Canada
+- `CH`: Switzerland
+- `CZ`: Czech Republic
+- `DE`: Germany
+- `DK`: Denmark
+- `EE`: Estonia
+- `ES`: Spain
+- `FI`: Finland
+- `FR`: France
+- `GB`: United Kingdom
+- `GR`: Greece
+- `HR`: Croatia
+- `HU`: Hungary
+- `IE`: Ireland
+- `IT`: Italy
+- `JP`: Japan
+- `KR`: South Korea
+- `LT`: Lithuania
+- `LV`: Latvia
+- `NL`: Netherlands
+- `NO`: Norway
+- `NZ`: New Zealand
+- `PL`: Poland
+- `PT`: Portugal
+- `RO`: Romania
+- `SE`: Sweden
+- `SK`: Slovakia
+- `TW`: Taiwan
+
+## Troubleshoot a declined credit card
+
+If your credit card charge is declined, contact your bank to resolve the problem. Check with your bank to make sure:
+
 - International transactions are enabled on the card.
 - The card has sufficient credit limit or funds to settle the balance.
 - Recurring payments are enabled on the card.
 
-## Not getting billing email notifications?
+## Check the type of your account
+
+[!INCLUDE [billing-check-mca](../../../includes/billing-check-account-type.md)]
 
-If you're the Account Administrator, [check what email address is used for notifications](change-azure-account-profile.yml). We recommend that you use an email address that you check regularly. If the email is right, check your spam folder.
+## Frequently asked questions
 
-## If I forget to pay, what happens?
+### Why am I not getting billing email notifications?
 
-The service is canceled and your resources are no longer available. Your Azure data is deleted 90 days after the service is terminated. To learn more, see [Microsoft Trust Center - How we manage your data](https://go.microsoft.com/fwLink/p/?LinkID=822930&clcid=0x409).
+If you're the account administrator, [check what email address is used for notifications](change-azure-account-profile.yml). We recommend that you use an email address that you check regularly. If the email is right, check your spam folder.
 
-If you know your payment has been processed but your subscription is still disabled, contact [Azure Support](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade).
+### If I forget to pay, what happens?
 
-## Check the type of your account
-[!INCLUDE [billing-check-mca](../../../includes/billing-check-account-type.md)]
+The service is canceled and your resources are no longer available. Your Azure data is deleted 90 days after the service ends. To learn more, see [What happens to your data if you leave the service](https://go.microsoft.com/fwLink/p/?LinkID=822930&clcid=0x409) in the Microsoft Trust Center.
+
+If you know that your payment was processed but your subscription is still disabled, contact [Azure support](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade).
 
 ## Need help? Contact us.
 
-If you have questions or need help,  [create a support request](https://go.microsoft.com/fwlink/?linkid=2083458).
+If you have questions or need help, [create a support request](https://go.microsoft.com/fwlink/?linkid=2083458).

articles/cost-management-billing/manage/pay-by-invoice.md

@@ -12,39 +12,40 @@ ms.author: banders
 
 # View payment history
 
-The article explains how you can view your payment history in the Azure portal. This article applies to customers with the following Azure account types:
+The article explains how you can view your payment history in the Azure portal. This article applies to customers who have the following Azure account types:
 
 - A Microsoft Customer Agreement purchased directly through Azure.com
 - A Microsoft Customer Agreement purchased through a Microsoft representative
 - A Microsoft Customer Agreement purchased through a Microsoft partner
 
 ## Required permissions
 
-To view the payment history for your billing account, you must have at least the Invoice section reader role. For more information about administrative roles for a Microsoft Customer Agreement, see [Understand Microsoft Customer Agreement administrative roles in Azure](understand-mca-roles.md).
+To view the payment history for your billing account, you must have at least the *invoice section reader* role. For more information about administrative roles for a Microsoft Customer Agreement, see [Understand Microsoft Customer Agreement administrative roles in Azure](understand-mca-roles.md).
 
 ## View your payment history
 
-To view your payment history, you can navigate to the Payment history page under a billing account or a specific billing profile.
+To view your payment history, you can go to the **Payment history** pane under a billing account or a specific billing profile.
+
+To view payment history at a billing account level:
 
-To vew payment history at billing account level:
 1. Sign in to the [Azure portal](https://portal.azure.com).
 2. Search for **Cost Management + Billing** and select it.
-3. Select a Billing scope, if necessary.
-4. In the left menu under **Billing**, select **Payment history**.
+3. Select a billing scope, if necessary.
+4. On the left menu, under **Billing**, select **Payment history**.
 
 To view payment history at a billing profile level:
 
 1. Sign in to the [Azure portal](https://portal.azure.com).
 2. Search for **Cost Management + Billing** and select it.
-3. Select a Billing scope, if necessary.
-4. In the left menu under **Billing**, select **Billing profiles**.
+3. Select a billing scope, if necessary.
+4. On the left menu, under **Billing**, select **Billing profiles**.
 5. Select a billing profile.
-6. In the left menu under Billing, select **Payment history**. Your payment history associated with the billing profile is shown. Here's an example.
+6. On the left menu, under **Billing**, select **Payment history**. Your payment history associated with the billing profile appears.
 
-:::image type="content" source="./media/view-payment-history/payment-history-window.png" alt-text="Screenshot showing the Payment history window." lightbox="./media/view-payment-history/payment-history-window.png" :::
+   :::image type="content" source="./media/view-payment-history/payment-history-window.png" alt-text="Screenshot that shows the pane that shows payment history." lightbox="./media/view-payment-history/payment-history-window.png" :::
 
-To download an invoice, select the Invoice ID that you want to download.
+   To download an invoice, select the invoice ID.
 
-## Next steps
+## Related content
 
 - If you need to change your payment method, see [Add, update, or delete a payment method](change-credit-card.md).