Updates

Author: msmbaldwin

articles/payment-hsm/getting-started.md

@@ -41,25 +41,11 @@ Ensure that the following information is provided:
 
 ## Support
 
-There is no service-level agreement (SLA) for this public preview.  Use of this service for production workloads isn't supported
-
-The HSM base firmware installed in public preview is Thales payShield10K base software version 1.4a 1.8.3.
-
-Microsoft will provide support for hardware issues, networking issues, and provisioning issues. Support tickets can be created from the Azure portal. Select **Dedicated HSM** as the Service Type, and mention "payment HSM" in the summary field, with a severity case of B or C.
-
-Support through engineering escalation is only available during business hours: Monday - Friday, 9 AM - 5 PM PST.
-
-Thales provides application-level support, such as client software, HSM configuration, and backup.
-
-Customers are responsible for applying payShield security patches and upgrading payShield firmware for their provisioned HSMs. Thales payShield10K versions prior to 1.4a 1.8.3. aren't supported
-
-Microsoft will apply payShield security patches to unallocated HSMs.
+For details on Azure Payment HSM prerequisites, support channels, and division of support responsibility between Microsoft, Thales, and the customer, see the [Azure Payment HSM service support guide](support-guide.md).
 
 ## Next steps
 
 - Learn more about [Azure Payment HSM](overview.md)
 - See some common [deployment scenarios](deployment-scenarios.md)
 - Learn about [Certification and compliance](certification-compliance.md)
-- Read the [frequently asked questions](faq.yml)
-
-
+- Read the [frequently asked questions](faq.yml)

articles/payment-hsm/support-guide.md

@@ -16,6 +16,9 @@ ms.author: mbaldwin
 
 This article outlines the Azure Payment HSM prerequisites, support channels, and division of support responsibility between Microsoft, Thales, and the customer.
 
+> [!IMPORTANT]
+> There is no service-level agreement (SLA) during the Azure Payment HSM public preview. Use of this service for production workloads will not be supported until GA.
+
 ## Prerequisites
 
 Microsoft will work with Thales to ensure that customers meet the prerequisites before starting the onboarding process.