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Merge pull request #119384 from AndrewMCussons/patch-1
Update how-to-create-azure-support-request.md
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articles/azure-portal/supportability/how-to-create-azure-support-request.md

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@@ -90,7 +90,11 @@ Next, we collect more details about the problem. Providing thorough and detailed
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In some cases, you may see additional options. For example, for certain types of Virtual Machine problem types, you can choose whether to [allow access to a virtual machine's memory](#memory-dump-collection).
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1. In the **Support method** section, select the **Severity** level, depending on the business impact. The [maximum available severity level and time to respond](https://azure.microsoft.com/support/plans/response/) depends on your [support plan](https://azure.microsoft.com/support/plans) and the country/region in which you're located, including the timing of business hours in that country/region.
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1. In the **Support method** section, select the **Support plan**, the **Severity** level, depending on the business impact. The [maximum available severity level and time to respond](https://azure.microsoft.com/support/plans/response/) depends on your [support plan](https://azure.microsoft.com/support/plans) and the country/region in which you're located, including the timing of business hours in that country/region.
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> [!TIP]
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> To add a support plan that requires an **Access ID** and **Contract ID**, select **Help + Support** > **Support plans** > **Link support benefits**. When a limited support plan expires or has no support incidents remaining, it won't be available to select.
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1. Provide your preferred contact method, your availability, and your preferred support language. Confirm that your country/region setting is accurate, as this setting affects the business hours in which a support engineer can work on your request.
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