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fix blocking issues
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articles/azure-monitor/alerts/itsmc-connections-cherwell.md

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Ensure the following prerequisites are met:
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- ITSMC installed. More information: [Adding the IT Service Management Connector Solution](./itsmc-definition.md#add-it-service-management-connector).
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- ITSMC installed. More information: [Adding the IT Service Management Connector Solution](./itsmc-definition.md#install-it-service-management-connector).
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- Client ID generated. More information: [Generate client ID for Cherwell](#generate-client-id-for-cherwell).
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- User role: Administrator.
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articles/azure-monitor/alerts/itsmc-connections-provance.md

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Ensure the following prerequisites are met:
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- ITSMC installed. More information: [Adding the IT Service Management Connector Solution](./itsmc-definition.md#add-it-service-management-connector).
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- ITSMC installed. More information: [Adding the IT Service Management Connector Solution](./itsmc-definition.md#install-it-service-management-connector).
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- Provance App should be registered with Azure AD - and client ID is made available. For detailed information, see [how to configure active directory authentication](../../app-service/configure-authentication-provider-aad.md).
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- User role: Administrator.

articles/azure-monitor/alerts/itsmc-connections-servicenow.md

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### ITSMC installation
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For information about installing ITSMC, see [Add the IT Service Management Connector solution](./itsmc-definition.md#add-it-service-management-connector).
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For information about installing ITSMC, see [Add the IT Service Management Connector solution](./itsmc-definition.md#install-it-service-management-connector).
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> [!NOTE]
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> ITSMC supports only the official software as a service (SaaS) offering from ServiceNow. Private deployments of ServiceNow are not supported.

articles/azure-monitor/alerts/itsmc-definition.md

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This article provides information about how to configure IT Service Management Connector (ITSMC) in Log Analytics to centrally manage your IT Service Management (ITSM) work items.
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## IT Service Management Connector
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## Install IT Service Management Connector
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Before you create a connection, install ITSMC.
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articles/azure-monitor/alerts/itsmc-overview.md

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1. Connect to your ITSM. See [the ServiceNow connection instructions](./itsmc-connections-servicenow.md).
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1. (Optional) Set up the IP Ranges. In order to list the ITSM IP addresses to allow ITSM connections from partner ITSM tools, we recommend listing the whole public IP range of Azure region where their LogAnalytics workspace belongs. [See details here](https://www.microsoft.com/en-us/download/details.aspx?id=56519). For regions EUS/WEU/EUS2/WUS2/US South Central the customer can list ActionGroup network tag only.
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1. [Configure your Azure ITSM Solution and create the ITSM connection](./itsmc-definition.md#add-it-service-management-connector).
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1. [Configure your Azure ITSM Solution and create the ITSM connection](./itsmc-definition.md#install-it-service-management-connector).
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1. [Configure Action Group to leverage ITSM connector](./itsmc-definition.md#define-a-template).
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## Next steps

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