+The video media access API provides support for developers to get real-time access to audio and video streams to capture, analyze, and process video content during active calls. Developers can access the incoming call video stream directly on the call object and send custom outgoing video stream during the call. For example the audio and video streams can be inspected to run custom AI models for analysis such as your homegrown NLP for conversation analysis or provide real-time insights and suggestions to boost agent productivity. In virtual appointments media streams can be used to analyze sentiment when providing virtual care for patients or provide remote assistance during video calls leveraging Mixed Reality capabilities. This also opens a path for developers to apply newer innovations with endless possibilities to enhance interaction experiences.
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