You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Copy file name to clipboardExpand all lines: articles/partner-solutions/neon/troubleshoot.md
+6-6Lines changed: 6 additions & 6 deletions
Display the source diff
Display the rich diff
Original file line number
Diff line number
Diff line change
@@ -1,6 +1,6 @@
1
1
---
2
2
title: Troubleshoot Neon Serverless Postgres
3
-
description: Learn how to troubleshoot Neon Serverless Postgres.
3
+
description: his article provides information about getting support and troubleshooting Neon Serverless Postgres.
4
4
author: ProfessorKendrick
5
5
ms.topic: overview
6
6
ms.custom:
@@ -28,10 +28,10 @@ Only users with Owner or Contributor access on the Azure subscription can create
28
28
## Marketplace purchase errors
29
29
30
30
### The Microsoft.SaaS resource provider isn't registered on the Azure subscription.
31
-
You must make sure your Azure subscription is registered for the resource provider before you use it. Learn more about [resource provider registration](../../azure-resource-manager/management/resource-providers-and-types.md#register-resource-provider) and [resolving errors on resource provider registration](../../azure/azure-resource-manager/troubleshooting/error-register-resource-provider).
31
+
You must make sure your Azure subscription is registered for the resource provider before you use it. Learn more about [resource provider registration](../../azure-resource-manager/management/resource-providers-and-types.md#register-resource-provider) and [resolving errors on resource provider registration](../../azure-resource-manager/troubleshooting/error-register-resource-provider.md).
32
32
33
33
### Plan can't be purchased on a free subscription.
34
-
You can't make marketplace purchases on a free Azure subscription. Refer to the [Azure free account FAQ](https://azure.microsoft.com/en-us/pricing/purchase-options/azure-account). For more information, see [purchase SaaS offer in the Azure portal](/marketplace/purchase-saas-offer-in-azure-portal).
34
+
You can't make marketplace purchases on a free Azure subscription. Refer to the [Azure free account FAQ](https://azure.microsoft.com/pricing/purchase-options/azure-account). For more information, see [purchase SaaS offer in the Azure portal](/marketplace/purchase-saas-offer-in-azure-portal).
35
35
36
36
### Purchase failed because we couldn't find a valid payment method associated with your Azure subscription.
37
37
Use a different Azure subscription or add or update current credit card or payment method information for this subscription. For more information, see [purchase SaaS offer in the Azure portal](/marketplace/purchase-saas-offer-in-azure-portal).
@@ -52,14 +52,14 @@ Customer uses private marketplace to limit the access of its organization to spe
52
52
Use a different subscription or check if your EA subscription is enabled for Marketplace purchase. For more information, see Enable Marketplace purchases.
53
53
If those options don't solve the problem, contact [Neon support].
54
54
55
-
## Deployment Failed error
55
+
###Deployment Failed error
56
56
If you get a Deployment Failed error, check the status of your Azure subscription. Make sure it isn't suspended and doesn't have any billing issues.
57
57
58
-
## Resource creation takes a long time
58
+
###Resource creation takes a long time
59
59
If the deployment process takes more than three hours to complete, contact [Neon support](https://neon.tech/docs/introduction/support).
60
60
If the deployment fails and the Neon resource has a status of Failed, delete the resource. After deletion, try to create the resource again
61
61
62
-
## Other Troubleshooting resources
62
+
###Other Troubleshooting resources
63
63
64
64
### Errors when connecting to your Neon database
65
65
If you encounter issues when connecting to your Neon database, refer to the [Connection errors section in the Neon documentation](https://neon.tech/docs/connect/connection-errors) for potential solutions.
0 commit comments