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articles/azure-monitor/platform/itsmc-overview.md

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@@ -30,7 +30,7 @@ ITSMC supports connections with the following ITSM tools:
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- Provance
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- Cherwell
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With ITSMC, you can
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With ITSMC, you can:
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- Create work items in ITSM tool, based on your Azure alerts (metric alerts, Activity Log alerts and Log Analytics alerts).
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- Optionally, you can sync your incident and change request data from your ITSM tool to an Azure Log Analytics workspace.
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4. Specify the connection settings as described in [Configuring the ITSMC connection with your ITSM products/services article](../../azure-monitor/platform/itsmc-connections.md).
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> [!NOTE]
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> By default, ITSMC refreshes the connection's configuration data once in every 24 hours. To refresh your connection's data instantly for any edits or template updates that you make, click the **Sync** button on your connection's blade.
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![Connection refresh](media/itsmc-overview/itsmc-connections-refresh.png)
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When creating/editing an Azure alert rule, use an Action group, which has an ITSM Action. When the alert triggers, work item is created/updated in the ITSM tool.
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> [!NOTE]
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> For information on pricing of ITSM Action, see the [pricing page](https://azure.microsoft.com/pricing/details/monitor/) for Action Groups.
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The following information shows examples of data gathered by ITSMC:
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> [!NOTE]
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> Depending on the work item type imported into Log Analytics, **ServiceDesk_CL** contains the following fields:
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**Work item:** **Incidents**

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