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articles/databox/data-box-faq.md

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@@ -175,14 +175,14 @@ A. Yes. A maximum of 10 storage accounts, general purpose, classic, or blob sto
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### Q. My device was delivered but the device seems to be damaged. What should I do?
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A. If your device has arrived damaged or there is evidence of tampering, do not use the device. [Contact Microsoft Support](data-box-disk-contact-microsoft-support.md) and return the device at your earliest. You can also create a new Data Box order for a replacement device. In this case, you will not be charged for the replacement device.
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### Can I pick up my Data Box order myself? Can I return the Data Box via a carrier that I choose?
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### Q. Can I pick up my Data Box order myself? Can I return the Data Box via a carrier that I choose?
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A. Yes. Microsoft also offers self-managed shipping in US Gov region only. When placing the Data Box order, you can choose self-managed shipping option. To pick up your Data Box device, take the following steps:
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1. After you have placed the order, the order is processed and the Data Box is prepared. You will be notified via an email that your order is ready for pickup.
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2. Once the order is ready for pickup, go to your order in the Azure portal and navigate to the **Overview** blade.
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3. You will see a notification with a code in the Azure portal. Email the [Azure Data Box Operations team](mailto:[email protected]) and provide them the code. The team will provide the location and schedule a pickup date and time. You must call the team within 5 business days after you receive the email notification.
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Once the data copy is complete, take the following steps to return your disk:
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Once the data copy is complete, take the following steps to return your device:
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1. Once the data copy is complete with no errors, run **Prepare to ship**. After the preparation is complete, you'll receive a code in the local web UI of the device. Copy and save the code.
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2. Turn off the device and remove the connecting cables.

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