add steps

Author: boris-bazilevskiy

articles/communication-services/concepts/telephony/monitoring-troubleshooting-telephony/monitor-direct-routing.md

@@ -41,17 +41,17 @@ An SBC is considered healthy if statistics at the moment of sending the call sho
 When a call is made, the following logic applies:
 
 - The SBC was paired at 10:00 AM.  
-- The SBC sends options at 10:01 AM, 10:02 AM, and so on.  
+- The SBC sends OPTIONS at 10:01 AM, 10:02 AM, and so on.  
 - At 10:15, a user makes a call and the routing mechanism selects this SBC.
 
 Direct routing takes the regular interval OPTIONS three times (the regular interval is one minute). If OPTIONS were sent during the last three minutes, the SBC is considered healthy.
 
 If the SBC in the example sent OPTIONS at any period between 11:12 AM and 11:15 AM (the time the call was made), it's considered healthy. If not, the SBC is demoted from the route.
 
-Demotion means that the SBC isn't tried first. For example, we have `sbc.contoso.com` and `sbc2.contoso.com` with equal priority.  
+Demotion means that the SBC isn't tried first. For example, we have `sbc.contoso.com` and `sbc2.contoso.com` with equal priority in the same voice route.  
 
 If `sbc.contoso.com` doesn't send SIP OPTIONS on a regular interval as previously described, it's demoted. Next, `sbc2.contoso.com` tries for the call. If `sbc2.contoso.com` can't deliver the call because of the error codes 408, 503, or 504, the `sbc.contoso.com` (demoted) is tried again before a failure is generated. 
-If both `sbc.contoso.com` and `sbc2.contoso.com` don't send options, `sbc3.contoso.com` is tried.
+If both `sbc.contoso.com` and `sbc2.contoso.com` don't send OPTIONS, direct routing tries to place a call to both anyway, and then `sbc3.contoso.com` is tried.
 
 If two (or more) SBCs in one route are considered healthy and equal, Fisher-Yates shuffle is applied to distribute the calls between the SBCs.