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Copy file name to clipboardExpand all lines: articles/site-recovery/upgrade-mobility-service-modernized.md
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# Upgrade Mobility Service and Appliance components (Modernized)
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From this modernized mobility service and appliance components, you do not need to maintain source machine's Root/Admin credentials for performing upgrades. The credentials are required only for the initial installation of the agent on source machines. Once done, you can remove the credentials and the upgrades would occur automatically.
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From this modernized mobility service and appliance components, you don't need to maintain source machine's Root/Admin credentials for performing upgrades. The credentials are required only for the initial installation of the agent on source machines. Once done, you can remove the credentials and the upgrades would occur automatically.
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## Update mobility agent automatically
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> [!NOTE]
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> If you are using private preview bits, automatic updates are blocked for the protected machines. Ensure that you setup Site Recovery on your machine again, using a fresh Azure Site Recovery replication appliance.
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To avail the latest features, enhancements, and fixes, we recommend you choose **Allow Site Recovery to manage** option on the **Mobility agent upgrade settings**. Automatic updates do not require a reboot or affect on-going replication of your virtual machines. Automatic updates also ensure that all the replication appliances in the vault are automatically updated.
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To avail the latest features, enhancements, and fixes, we recommend you choose **Allow Site Recovery to manage** option on the **Mobility agent upgrade settings**. Automatic updates don't require a reboot or affect ongoing replication of your virtual machines. Automatic updates also ensure that all the replication appliances in the vault are automatically updated.
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@@ -48,7 +48,7 @@ To manually update mobility agent on multiple protected items, follow these step
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2. Choose the source machines to update and then select **OK**.
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>[!NOTE]
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>If prerequisites to upgrade Mobility service are not met, then the virtual machine cannot be selected. See information on [how to resolve](#resolve-blocking-issues-for-agent-upgrade).
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>If prerequisites to upgrade Mobility service aren't met, then the virtual machine can't be selected. See information on [how to resolve](#resolve-blocking-issues-for-agent-upgrade).
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4. After initiating the upgrade, a Site Recovery job is created in the vault for each upgrade operation, and can be tracked by navigating to **Monitoring** > **Site Recovery jobs**.
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To update mobility agent on Windows machines, follow these steps:
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1. Open command prompt and navigate to the folder where the update package has been placed.
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1. Open command prompt and navigate to the folder where the update package was placed.
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`cd C:\Azure Site Recovery\Agent`
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|`/Role`|Mandatory update parameter. </br>Specifies that the Mobility service (MS) is updated.|
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|`/InstallLocation`|Optional. </br>Specifies the Mobility service installation location.|
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|`/Platform`|Mandatory. </br>Specifies the platform on which the Mobility service is updated:</br>VMware for VMware virtual machines/physical servers. </br>Azure for Azure VMs. </br></br>If you're treating Azure virtual machines as physical machines, specify VMware.|
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|`/Platform`|Mandatory. </br>Specifies the platform on which the Mobility service is updated:</br>VMware for VMware virtual machines/physical servers. </br>Azure for Azure VMs. </br></br>If you're treating Azure virtual machines as physical machines, specify VMware.|
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|`/Silent`|Optional. </br>Specifies whether to run the installer in silent mode.|
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|`/CSType`|Mandatory. </br>Defines modernized or legacy architecture. (Use CSPrime)|
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### Resolve blocking issues for agent upgrade
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If prerequisites to upgrade the mobility agent are not met, then virtual machine cannot be updated. Resolve these to proceed with the upgrade.
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If prerequisites to upgrade the mobility agent aren't met, then virtual machine can't be updated. Resolve these to proceed with the upgrade.
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The prerequisite includes, but not limited to:
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- If the replication appliance components – Proxy server or Process server is unable to communicate with Azure services.
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- If mobility agent on the protected machine is not able to communicate with the replication appliance.
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- If mobility agent on the protected machine isn't able to communicate with the replication appliance.
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In case any of the above issues are applicable, the status is updated as **Cannot update to latest version**. Select the status to view the reasons blocking the update and recommended actions to fix the issue.
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In case mobility agent upgrade operation fails (manually triggered or automatic upgrade operation), the job is updated with the reason for failure. Resolve the errors and then retry the operation.
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To view the failure errors, you can either navigate to Site Recovery jobs and select a specific job to fetch the resolution of errors or you can use the steps following:
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To view the failure errors, you can either navigate to Site Recovery jobs and select a specific job to fetch the resolution of errors, or you can use the steps following:
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1. Navigate to replicated items section and select a specific virtual machine.
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1. To update the process server, download the latest version [here](./site-recovery-whats-new.md#supported-updates).
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2. Download the update package to the Azure Site Recovery replication appliance.
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3. Open command prompt and navigate to the folder where the update package has been placed.
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3. Open command prompt and navigate to the folder where the update package was placed.
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`cd C:\Downloads`
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To update the Recovery Service agent, download the latest version [here](./site-recovery-whats-new.md#supported-updates).
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1. Download the update package to the Azure Site Recovery replication appliance.
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2. Open command prompt and navigate to the folder where the update package has been placed.
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2. Open command prompt and navigate to the folder where the update package was placed.
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`cd C:\Downloads`
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#### Update remaining components of appliance
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1. To update the remaining components of the Azure Site Recovery replication appliance, download the latest version [here](./site-recovery-whats-new.md#supported-updates).
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2. Open the downloaded `.msi` file which triggers the update automatically.
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2. Open the downloaded `.msi` file which, triggers the update automatically.
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3. Check the latest version in Windows settings > **Add or remove program**.
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### Resolve issues with component upgrade
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If prerequisites to upgrade any of the components are not met, then it cannot be updated. The reasons/prerequisites include, but not limited to,
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If prerequisites to upgrade any of the components aren't met, then it can't be updated. The reasons/prerequisites include, but not limited to,
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- If one of the components of the replication appliance is on an incompatible version.
Copy file name to clipboardExpand all lines: articles/site-recovery/vmware-azure-troubleshoot-replication.md
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ms.author: ankitadutta
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---
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# Troubleshoot replication issues for VMware VMs and physical servers
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This article describes some common issues and specific errors you might encounter when you replicate on-premises VMware VMs and physical servers to Azure using [Site Recovery](site-recovery-overview.md).
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When you try to select the source machine to enable replication by using Site Recovery, the machine might not be available for one of the following reasons:
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***Two virtual machines with the same instance UUID**: If two virtual machines under the vCenter have the same instance UUID, the first virtual machine discovered by the configuration server is displayed in the Azure portal. To resolve this issue, ensure that no two virtual machines have the same instance UUID. This scenario is commonly seen in instances where a backup VM becomes active and is logged into our discovery records. Refer to [Azure Site Recovery VMware-to-Azure: How to clean up duplicate or stale entries](https://social.technet.microsoft.com/wiki/contents/articles/32026.asr-vmware-to-azure-how-to-cleanup-duplicatestale-entries.aspx) to resolve.
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***Incorrect vCenter user credentials**: Ensure that you added the correct vCenter credentials when you set up the configuration server by using the OVF template or unified setup. To verify the credentials that you added during setup, see [Modify credentials for automatic discovery](vmware-azure-manage-configuration-server.md#modify-credentials-for-automatic-discovery).
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***vCenter insufficient privileges**: If the permissions provided to access vCenter don't have the required permissions, failure to discover virtual machines might occur. Ensure that the permissions described in [Prepare an account for automatic discovery](vmware-azure-tutorial-prepare-on-premises.md#prepare-an-account-for-automatic-discovery) are added to the vCenter user account.
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***Azure Site Recovery management servers**: If the virtual machine is used as a management server under one or more of the following roles - Configuration server /scale-out process server / Master target server, then you won't be able to choose the virtual machine from the portal. Management servers cannot be replicated.
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***Already protected/failed over through Azure Site Recovery services**: If the virtual machine is already protected or failed over through Site Recovery, the virtual machine isn't available to select for protection in the portal. Ensure that the virtual machine you're looking for in the portal isn't already protected by any other user or under a different subscription.
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***vCenter not connected**: Check if vCenter is in a connected state. To verify, go to Recovery Services vault > Site Recovery Infrastructure > Configuration Servers > Click on respective configuration server > a blade opens on your right with details of associated servers. Check if vCenter is connected. If it's in a "Not Connected" state, resolve the issue, and then [refresh the configuration server](vmware-azure-manage-configuration-server.md#refresh-configuration-server) on the portal. After this, virtual machine isn't listed on the portal.
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***ESXi powered off**: If the ESXi host under which the virtual machine resides is in a powered-off state, then the virtual machine isn't listed or isn't selectable on the Azure portal. Power on the ESXi host, and [refresh the configuration server](vmware-azure-manage-configuration-server.md#refresh-configuration-server) on the portal. After this, virtual machine is listed on the portal.
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***Pending reboot**: If there is a pending reboot on the virtual machine, then you won't be able to select the machine on the Azure portal. Ensure to complete the pending reboot activities and [refresh the configuration server](vmware-azure-manage-configuration-server.md#refresh-configuration-server). After this, virtual machine is listed on the portal.
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***IP not found or Machine does not have an IP address**: If the virtual machine doesn't have a valid IP address associated with it, then you are not able to select the machine on the Azure portal. Ensure to assign a valid IP address to the virtual machine, and [refresh the configuration server](vmware-azure-manage-configuration-server.md#refresh-configuration-server). It could also be caused if the machine does not have a valid IP address associated with one of its NICs. Either assign a valid IP address to all NICs or remove the NIC that's missing the IP. After this, the virtual machine is listed on the portal.
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-**Two virtual machines with the same instance UUID**: If two virtual machines under the vCenter have the same instance UUID, the first virtual machine discovered by the configuration server is displayed in the Azure portal. To resolve this issue, ensure that no two virtual machines have the same instance UUID. This scenario is commonly seen in instances where a backup VM becomes active and is logged into our discovery records. Refer to [Azure Site Recovery VMware-to-Azure: How to clean up duplicate or stale entries](https://social.technet.microsoft.com/wiki/contents/articles/32026.asr-vmware-to-azure-how-to-cleanup-duplicatestale-entries.aspx) to resolve.
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-**Incorrect vCenter user credentials**: Ensure that you added the correct vCenter credentials when you set up the configuration server by using the OVF template or unified setup. To verify the credentials that you added during setup, see [Modify credentials for automatic discovery](vmware-azure-manage-configuration-server.md#modify-credentials-for-automatic-discovery).
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-**vCenter insufficient privileges**: If the permissions provided to access vCenter don't have the required permissions, failure to discover virtual machines might occur. Ensure that the permissions described in [Prepare an account for automatic discovery](vmware-azure-tutorial-prepare-on-premises.md#prepare-an-account-for-automatic-discovery) are added to the vCenter user account.
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-**Azure Site Recovery management servers**: If the virtual machine is used as a management server under one or more of the following roles - Configuration server /scale-out process server / Master target server, then you won't be able to choose the virtual machine from the portal. Management servers cannot be replicated.
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-**Already protected/failed over through Azure Site Recovery services**: If the virtual machine is already protected or failed over through Site Recovery, the virtual machine isn't available to select for protection in the portal. Ensure that the virtual machine you're looking for in the portal isn't already protected by any other user or under a different subscription.
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-**vCenter not connected**: Check if vCenter is in a connected state. To verify, go to Recovery Services vault > Site Recovery Infrastructure > Configuration Servers > Click on respective configuration server > a blade opens on your right with details of associated servers. Check if vCenter is connected. If it's in a "Not Connected" state, resolve the issue, and then [refresh the configuration server](vmware-azure-manage-configuration-server.md#refresh-configuration-server) on the portal. After this, virtual machine isn't listed on the portal.
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-**ESXi powered off**: If the ESXi host under which the virtual machine resides is in a powered-off state, then the virtual machine isn't listed or isn't selectable on the Azure portal. Power on the ESXi host, and [refresh the configuration server](vmware-azure-manage-configuration-server.md#refresh-configuration-server) on the portal. After this, virtual machine is listed on the portal.
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-**Pending reboot**: If there is a pending reboot on the virtual machine, then you won't be able to select the machine on the Azure portal. Ensure to complete the pending reboot activities and [refresh the configuration server](vmware-azure-manage-configuration-server.md#refresh-configuration-server). After this, virtual machine is listed on the portal.
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-**IP not found or Machine does not have an IP address**: If the virtual machine doesn't have a valid IP address associated with it, then you are not able to select the machine on the Azure portal. Ensure to assign a valid IP address to the virtual machine, and [refresh the configuration server](vmware-azure-manage-configuration-server.md#refresh-configuration-server). It could also be caused if the machine does not have a valid IP address associated with one of its NICs. Either assign a valid IP address to all NICs or remove the NIC that's missing the IP. After this, the virtual machine is listed on the portal.
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### Troubleshoot protected virtual machines greyed out in the portal
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Following is a list of some of the most common issues:
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### Initial replication issues [error 78169]
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Over and above ensuring that there are no connectivity, bandwidth, or time sync-related issues, ensure that:
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*C:\Program Files (X86)\Microsoft Azure Site Recovery\agent\svagents\*.log*
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3. To register the master target with the configuration server, navigate to folder **%PROGRAMDATA%\ASR\Agent**, and run the following on command prompt:
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