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articles/azure-arc/resource-bridge/troubleshoot-resource-bridge.md

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@@ -48,12 +48,12 @@ If the error is due to slow network speed impacting upload, a workaround is to c
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### Context timed out during phase `ApplyingKvaImageOperator`
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You may receive the following error while deploying Arc resource bridge: `Deployment of the Arc resource bridge appliance VM timed out. collect logs with _az arcappliance logs_ and create a support ticket for help. To troubleshoot the error, refer to aka.ms/arc-rb-error { _errorCode_: _ContextError_, _errorResponse_: _{\n\_message\_: \_Context timed out during phase _ApplyingKvaImageOperator_\_\n}_ }`
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You may receive the following error while deploying Arc resource bridge: `Deployment of the Arc resource bridge appliance VM timed out. Collect logs with _az arcappliance logs_ and create a support ticket for help. To troubleshoot the error, refer to aka.ms/arc-rb-error { _errorCode_: _ContextError_, _errorResponse_: _{\n\_message\_: \_Context timed out during phase _ApplyingKvaImageOperator_\_\n}_ }`
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This error typically occurs when trying to download the `KVAIO` image (400 MB compressed) over a network that is slow or experiencing intermittent connectivity. The `KVAIO` controller manager is waiting for the image download to complete and times out. You may want to check that your network speed between the Arc resource bridge VM and Microsoft Container Registry (`mcr.microsoft.com`) is stable and at least 2 Mbps. If your network connectivity and speed are stable and you're still getting this error, wait at least 30 minutes before you re-try as Microsoft Container Registry may be receiving a high volume of traffic.
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### Context timed out during phase `WaitingForAPIServer`
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When deploying Arc resource bridge, you may receive the error: `Deployment of the Arc resource bridge appliance VM timed out. collect logs with _az arcappliance logs_ and create a support ticket for help. To troubleshoot the error, refer to aka.ms/arc-rb-error { _errorCode_: _ContextError_, _errorResponse_: _{\n\_message\_: \_Context timed out during phase _WaitingForAPIServer`
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When deploying Arc resource bridge, you may receive the error: `Deployment of the Arc resource bridge appliance VM timed out. Collect logs with _az arcappliance logs_ and create a support ticket for help. To troubleshoot the error, refer to aka.ms/arc-rb-error { _errorCode_: _ContextError_, _errorResponse_: _{\n\_message\_: \_Context timed out during phase _WaitingForAPIServer`
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This error indicates that the deployment machine is unable to contact the control plane IP for Arc resource bridge within the time limit. Common causes of the error are often networking related, such as communication between the deployment machine and control plane IP being routed through a proxy. Traffic from the deployment machine to the control plane and the appliance VM IPs must not pass through proxy. If traffic is being proxied, then configure the proxy settings on your network or deployment machine to not proxy traffic between the deployment machine to the control plane IP and appliance VM IPs. Another cause for this error is if a firewall is closing access to port 6443 and port 22 between the deployment machine and control plane IP or the deployment machine and appliance VM IPs.
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When trying to deploy Arc resource bridge, you might receive an error message similar to:
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`"{ _errorCode_: _PostOperationsError_, _errorResponse_: _{\n\_message\_: \_Timeout occurred due to management machine being unable to reach the appliance VM IP, 10.2.196.170. ensure that the requirements are met: https://aka.ms/arb-machine-reqs: dial tcp 10.2.196.170:22: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.\_\n}_, _errorMetadata_: { _errorCategory_: __ } "`
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`"{ _errorCode_: _PostOperationsError_, _errorResponse_: _{\n\_message\_: \_Timeout occurred due to management machine being unable to reach the appliance VM IP, 10.2.196.170. Ensure that the requirements are met: https://aka.ms/arb-machine-reqs: dial tcp 10.2.196.170:22: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.\_\n}_, _errorMetadata_: { _errorCategory_: __ } "`
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This occurs when the management machine is trying to reach the ARB VM IP by SSH (Port 22) or API Server (Port 6443) and is unable to. This error may also occur if the Arc resource bridge API server is being proxied - the Arc resource bridge API server needs to be added to the noproxy settings. For more information, see [Azure Arc resource bridge network requirements](network-requirements.md#inbound-connectivity-requirements).
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### No such host - dp.kubernetesconfiguration.azure.com
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An error that contains `dial tcp: lookup westeurope.dp.kubernetesconfiguration.azure.com: no such host` while deploying Arc resource bridge means that the configuration dataplane is currently unavailable in the specified region. The service may be temporarily unavailable. wait for the service to be available and then retry the deployment.
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An error that contains `dial tcp: lookup westeurope.dp.kubernetesconfiguration.azure.com: no such host` while deploying Arc resource bridge means that the configuration dataplane is currently unavailable in the specified region. The service may be temporarily unavailable. Wait for the service to be available and then retry the deployment.
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### Proxy connect tcp - No such host for Arc resource bridge required URL
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### vSphere SDK client - Connection attempt failed
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If you receive an error during deployment that states: `errorCode_: _CreateConfigKvaCustomerError_, _errorResponse_: _error getting the vsphere sdk client: Post \_https://ip.address/sdk\_: dial tcp ip.address:443: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond._ }` then your deployment machine is not able to communicate with your vCenter server. Ensure that your deployment machine meets the [management machine requirements](system-requirements.md#management-machine-requirements) and that there's not a firewall or proxy blocking communication.
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If you receive an error during deployment that states: `errorCode_: _CreateConfigKvaCustomerError_, _errorResponse_: _error getting the vsphere sdk client: Post \_https://ip.address/sdk\_: dial tcp ip.address:443: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond._ }` then your management machine is not able to communicate with your vCenter server. Ensure that your management machine meets the [management machine requirements](system-requirements.md#management-machine-requirements) and that there's not a firewall or proxy blocking communication.
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### vSphere SDK client - 403 Forbidden or 404 not found
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