-* Stand-by and proactive scenarios. Microsoft Support provides reactive support to help solve active issues in a timely and professional manner. However, standby or proactive support to help you eliminate operational risks, increase availability, and optimize performance are not covered. [Eligible customers](https://www.microsoft.com/unifiedsupport) can contact their account team to get nominated for Azure Event Management service[https://devblogs.microsoft.com/premier-developer/proactively-plan-for-your-critical-event-in-azure-with-enhanced-support-and-engineering-services/]. It's a paid service delivered by Microsoft support engineers that includes a proactive solution risk assessment and coverage during the event.
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