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fixed link support-policies.md
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articles/aks/support-policies.md

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title: Support policies for Azure Kubernetes Service (AKS)
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description: Learn about Azure Kubernetes Service (AKS) support policies, shared responsibility, and features that are in preview (or alpha or beta).
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ms.topic: article
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ms.date: 05/22/2023
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ms.date: 08/28/2023
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#Customer intent: As a cluster operator or developer, I want to understand what AKS components I need to manage, what components are managed by Microsoft (including security patches), and networking and preview features.
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* Third-party closed-source software. This software can include security scanning tools and networking devices or software.
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* Network customizations other than the ones listed in the [AKS documentation](./index.yml).
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* Custom or third-party CNI plugins used in [BYOCNI](use-byo-cni.md) mode.
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* Stand-by and proactive scenarios. Microsoft Support provides reactive support to help solve active issues in a timely and professional manner. However, standby or proactive support to help you eliminate operational risks, increase availability, and optimize performance are not covered. [Eligible customers](https://www.microsoft.com/unifiedsupport) can contact their account team to get nominated for Azure Event Management service[https://devblogs.microsoft.com/premier-developer/proactively-plan-for-your-critical-event-in-azure-with-enhanced-support-and-engineering-services/]. It's a paid service delivered by Microsoft support engineers that includes a proactive solution risk assessment and coverage during the event.
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* Stand-by and proactive scenarios. Microsoft Support provides reactive support to help solve active issues in a timely and professional manner. However, standby or proactive support to help you eliminate operational risks, increase availability, and optimize performance are not covered. [Eligible customers](https://www.microsoft.com/unifiedsupport) can contact their account team to get nominated for [Azure Event Management service](https://devblogs.microsoft.com/premier-developer/proactively-plan-for-your-critical-event-in-azure-with-enhanced-support-and-engineering-services/). It's a paid service delivered by Microsoft support engineers that includes a proactive solution risk assessment and coverage during the event.
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## AKS support coverage for agent nodes
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