ea mgmt - resolving blocking issues

Author: irinakolontaev1

articles/billing/TOC.yml

@@ -5,7 +5,7 @@
   items:
   - name: Understand your bill
     href: billing-understand-your-bill.md
-  - name: Understand your EA bill
+  - name: Understand your bill - Microsoft Customer Agreement
     href: billing-mca-understand-your-bill.md
   - name: Understand your bill - Microsoft Partner Agreement
     href: billing-mpa-understand-your-bill.md
@@ -72,7 +72,7 @@
       - name: SQL Database
         href: ../sql-database/sql-database-reserved-capacity.md?toc=/azure/billing/TOC.json
       - name: Azure Data Explorer
-        href: ../data-explorer/pricing-reserved-capacity.md?toc=/azure/billing/TOC.json  
+        href: ../data-explorer/pricing-reserved-capacity.md?toc=/azure/billing/TOC.json
       - name: Azure Databricks
         href: billing-prepay-databricks-reserved-capacity.md
       - name: App Service
@@ -96,15 +96,15 @@
       - name: SQL Data Warehouse
         href: billing-how-reservation-discount-is-applied-to-azure-sql-dw.md
       - name: Azure Data Explorer
-        href: billing-understand-kusto-azuredataexplorer-reservation-charges.md  
+        href: billing-understand-kusto-azuredataexplorer-reservation-charges.md
       - name: Azure Databricks
         href: billing-reservation-discount-databricks.md
       - name: Azure Database for MySQL
-        href: billing-understand-reservation-charges-mysql.md 
+        href: billing-understand-reservation-charges-mysql.md
       - name: Azure Database for PostgreSQL
-        href: billing-understand-reservation-charges-postgresql.md 
+        href: billing-understand-reservation-charges-postgresql.md
       - name: Azure Database for MariaDB
-        href: billing-understand-reservation-charges-mariadb.md  
+        href: billing-understand-reservation-charges-mariadb.md
       - name: App Service
         href: billing-reservation-discount-app-service-isolated-stamp.md
       - name: Azure software plans

articles/billing/billing-ea-portal-administration.md

@@ -4,7 +4,7 @@ description: This article explains the common tasks that an administrator accomp
 keywords:
 author: bandersmsft
 ms.author: banders
-ms.date: 11/04/2019
+ms.date: 11/06/2019
 ms.topic: conceptual
 ms.service: billing
 manager: boalcsva
@@ -28,45 +28,45 @@ After an Azure EA admin creates a department, the Azure Enterprise administrator
 
 For more information about adding a department admin, see [Create an Azure EA department admin](billing-ea-portal-get-started.md#add-a-department-admin).
 
-## Associate an Account to a Department
+## Associate an account to a department
 
 Enterprise Administrators can associate existing accounts to Departments under the enrollment.
 
-### To Associate an Account to a Department
+### To associate an account to a department
 
-- Sign in to the Enterprise Portal as an Enterprise Administrator.
+- Sign in to the Azure EA Portal as an enterprise administrator.
 - Click **Manage** on the left navigation.
 - Click **Department**.
 - Hover over the row with the desired Account and click the pencil icon on the right.
 - Select the desired Department from the drop-down menu.
 - Click **Save**.
 
-## Department Spending Quotas
+## Department spending quotas
 
 EA customers are able to set or change spending quotas for each department under an enrollment. The spending quota amount is set for the current commitment term. At the end of the current commitment term, the system will extend the existing spending quota to the next commitment term unless the values are updated.
 
-The Department Administrator can view the spending quota but only the Enterprise Administrator can update the quota amount. The Enterprise Administrator and the Department Administrator and will receive notifications once quota has reached 50%, 75%, 90%, and 100%.
+The department administrator can view the spending quota but only the enterprise administrator can update the quota amount. The enterprise administrator and the department administrator and will receive notifications once quota has reached 50%, 75%, 90%, and 100%.
 
 ### Enterprise administrator to set the quota:
 
-- Open the Enterprise Portal
-- Click Manage on the left navigation
-- Click the Department Tab
-- Click the desired Department
-- Click the pencil icon on the Department Details section, or click the + Add Department button to add a spending quota along with a new department
-- Under Department Details, enter a spending quota amount in the enrollment’s currency in the Spending Quota $ box (must be greater than 0)
--   The Department Name and Cost Center can also be edited at this time
-- Hit save
+1. Open the Azure EA Portal.
+1. Click **Manage** on the left navigation.
+1. Click the **Department** Tab.
+1. Click the desired Department.
+1. Click the pencil icon on the Department Details section, or click the **+ Add Department** button to add a spending quota along with a new department.
+1. Under Department Details, enter a spending quota amount in the enrollment’s currency in the Spending Quota $ box (must be greater than 0).
+  - The Department Name and Cost Center can also be edited at this time.
+1. Hit **Save**.
 
 The department spending quota will now be visible in the Department List view under the Department tab. At the end of the current commitment, the Azure EA Portal will maintain the spending quotas for the next commitment term.
 
 The department quota amount is independent of the current monetary commitment, and the quota amount and alerts apply only to first party usage. The department spending quota is for informational purposes only and does not enforce spending limits.
 
 ### Department administrator to view the quota:
 
-- Open the Azure EA Portal.
-- Click **Manage** on the left navigation.
-- Click the Department tab and view the Department List view with spending quotas.
+1. Open the Azure EA Portal.
+1. Click **Manage** on the left navigation.
+1. Click the **Department** tab and view the Department List view with spending quotas.
 
 If you're an indirect customer, cost features must be enabled by your channel partner.
 
@@ -98,13 +98,13 @@ This offer enables active Visual Studio subscribers to run development and testi
 
 ### To set up the Enterprise Dev/Test offer:
 
-- Sign in as the enterprise administrator
-- Click **Manage** on the left navigation
-- Click the **Account** tab
-- Click the row for the account where you would like to enable Dev/Test access
-- Click the Pencil icon to the right of the row
-- Select the Dev/Test checkbox
-- Hit **Save**
+1. Sign in as the enterprise administrator.
+1. Click **Manage** on the left navigation.
+1. Click the **Account** tab.
+1. Click the row for the account where you would like to enable Dev/Test access.
+1. Click the Pencil icon to the right of the row.
+1. Select the Dev/Test checkbox.
+1. Hit **Save**.
 
 When a user is added as an account owner through the Azure EA Portal, any Azure subscriptions associated with the account owner that are based on either the PAYG Dev/Test offer or the monthly credit offers for Visual Studio subscribers will be converted to the EA Dev/Test offer. Subscriptions based on other offer types, such as PAYG, associated with the Account Owner will be converted to Microsoft Azure Enterprise offers.
 
@@ -335,16 +335,16 @@ Azure Enterprise users can convert from a Microsoft Account (MSA or Live ID) to
 
 ### To begin:
 
-- Add the work or school account to the Azure EA Portal in the role(s) needed.
-- If you get errors, the account may not be valid in the active directory.  Azure uses User Principal Name (UPN), which is not always identical to the email address.
-- Authenticate to the Azure EA portal using the work or school account.
+1. Add the work or school account to the Azure EA Portal in the role(s) needed.
+1. If you get errors, the account may not be valid in the active directory.  Azure uses User Principal Name (UPN), which is not always identical to the email address.
+1. Authenticate to the Azure EA portal using the work or school account.
 
 ### To convert subscriptions from Microsoft accounts to work or school accounts:
 
-- Sign in to the management portal using the Microsoft account that owns the subscriptions.
-- Use account ownership transfer to move to the new account.
-- Now the Microsoft account should be free from any active subscriptions and can be deleted.
-- Any deleted account will remain in view in the portal in an inactive status for historic billing reasons.  You can filter it out of the view by selecting a check box to show only active accounts.
+1. Sign in to the management portal using the Microsoft account that owns the subscriptions.
+1. Use account ownership transfer to move to the new account.
+1. Now the Microsoft account should be free from any active subscriptions and can be deleted.
+1. Any deleted account will remain in view in the portal in an inactive status for historic billing reasons.  You can filter it out of the view by selecting a check box to show only active accounts.
 
 ## Account subscription ownership FAQ
 

articles/billing/billing-ea-portal-agreements.md

@@ -4,7 +4,7 @@ description: This article explains how Azure EA agreements and amendments affect
 keywords:
 author: bandersmsft
 ms.author: banders
-ms.date: 11/04/2019
+ms.date: 11/06/2019
 ms.topic: conceptual
 ms.service: billing
 manager: boalcsva
@@ -69,14 +69,14 @@ Microsoft won't access or utilize the provided markup and associated prices for
 
 The LSP provides a single percentage number in the EA portal.  All commercial information on the portal will be uplifted by the percentage provided by the LSP. Example:
 
-1. Customer signs an EA with monetary commitment of USD 100,000.
-1. The meter rate for Service A is USD 10 / Hour.
-1. LSP sets markup percentage of 10% on the EA Portal.
-1. The example below is how the customer will see the commercial information:
-  - Monetary Balance: USD 110,000.
-  - Meter rate for Service A: USD 11 / Hour.
-  - Usage/hosting information for service A when used for 100 hours: USD 1,100.
-  - Monetary Balance available to the customer post deduction of Service A consumption: USD 108,900.
+- Customer signs an EA with monetary commitment of USD 100,000.
+- The meter rate for Service A is USD 10 / Hour.
+- LSP sets markup percentage of 10% on the EA Portal.
+- The example below is how the customer will see the commercial information:
+    - Monetary Balance: USD 110,000.
+    - Meter rate for Service A: USD 11 / Hour.
+    - Usage/hosting information for service A when used for 100 hours: USD 1,100.
+    - Monetary Balance available to the customer post deduction of Service A consumption: USD 108,900.
 
 ### When to use a markup
 
@@ -101,7 +101,8 @@ Please make sure to review the commercial information - monetary balance informa
 1. From the Enterprise Portal, click **Reports** on the left navigation.
 1. Under _Usage Summary_, click the blue **Markup** wording.
 1. Enter the markup percentage (between -100 to 100) and click **Preview**.
-   
+
+
 **Step Two: Review and validate**
 
 Review the markup price in the _Usage Summary_ for the commitment term in the customer view. The Microsoft price will still be available in the partner view. The views can be toggled using the partner markup “people” toggle at the top right.
@@ -140,8 +141,7 @@ Partners can use the markup feature (on Azure EA) after a Change of Channel Part
 | Microsoft Azure Hosted Services | 6 hosted services | This limit of hosted services cannot be increased beyond six for an individual subscription. If you require additional hosted services, please add additional subscriptions. |
 | Microsoft Azure Storage | 5 storage accounts, each of a maximum size of 100 TB each. | You can increase the number of storage accounts to up to 20 per subscription. If you require additional storage accounts, please add additional subscriptions. |
 | SQL Azure | 149 databases of either type (i.e., Web Edition or Business Edition). |   |
-| Access Control | 50 Namespaces per account.
-100 million Access Control transactions per month |   |
+| Access Control | 50 Namespaces per account. 100 million Access Control transactions per month |   |
 | Service Bus | 50 Namespaces per account. 40 Service Bus connections | Customers purchasing Service Bus connections through connection packs will have quotas equal to the midpoint between the connection pack they purchased and the next highest connection pack amount. Customers choosing a 500 Pack will have a quota of 750. |
 
 ## Resource commitment
@@ -157,7 +157,7 @@ You can request a quota increase at any time by submitting an [online request](h
 - The Microsoft account or work or school account associated with the account owner of your subscription. This is the email address utilized to sign in to the Microsoft Azure portal to manage your subscription(s). Please also identify that this account is associated with an EA enrollment.
 - The resource(s) and amount for which you desire a quota increase.
 - The Azure Developer Portal Subscription ID associated with your service.
-  - Click [here](https://g.microsoftonline.com/0WAEP00en/11) for information on how to obtain your subscription ID.
+  - For information on how to obtain your subscription ID, please [contact support](https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview).
 
 ## Azure Compute Pre-Purchase Plan (CPP)
 

articles/billing/billing-ea-portal-enrollment-invoices.md

@@ -166,13 +166,13 @@ Enterprise Administrators can view a summary of their usage data, monetary commi
 
 **To view the usage summary reports and graphs**
 
-- From the Azure EA Portal click **Reports** on the left navigation, and view the **Usage Summary** tab.
-- Select the desired commitment term from the drop-down menu of date ranges on the top left.
-- Select the desired period or month on the graph to view additional detail.
-- View graph of month over month usage with a breakdown of utilized usage, service overcharge, charges billed separately, and marketplace charges.
-- For the selected month, filter by departments, accounts, and subscriptions below the graph.
-- Toggle between Charge by Services breakdown and Charge by Hierarchy breakdown.
-- View Azure services, charges billed separately, and Azure marketplace charges in detail.
+1. From the Azure EA Portal click **Reports** on the left navigation, and view the **Usage Summary** tab.
+1. Select the desired commitment term from the drop-down menu of date ranges on the top left.
+1. Select the desired period or month on the graph to view additional detail.
+1. View graph of month over month usage with a breakdown of utilized usage, service overcharge, charges billed separately, and marketplace charges.
+1. For the selected month, filter by departments, accounts, and subscriptions below the graph.
+1. Toggle between Charge by Services breakdown and Charge by Hierarchy breakdown.
+1. View Azure services, charges billed separately, and Azure marketplace charges in detail.
 
 ## Service usage report
 
@@ -196,9 +196,9 @@ The Monthly Report Download page allows enterprise administrators to download se
 
 ## To download reports:
 
-- From the Azure EA portal, click **Report**.
-- Select **Usage Download** from the top ribbon.
-- Select **Download** next to the appropriate month's report.
+1. From the Azure EA portal, click **Report**.
+1. Select **Usage Download** from the top ribbon.
+1. Select **Download** next to the appropriate month's report.
 
 
 
@@ -243,30 +243,30 @@ The Balance and Charge Report offers a monthly summary of information on balance
 
 ### Download the balance and charge report
 
-- Sign in to the Azure EA Portal as an enterprise administrator.
-- Click on **Reports** on the left navigation.
-- Click the **Report Download** tab.
-- Select the appropriate month under the _Balance and Charge_ column and click to download the report.
+1. Sign in to the Azure EA Portal as an enterprise administrator.
+1. Click on **Reports** on the left navigation.
+1. Click the **Report Download** tab.
+1. Select the appropriate month under the _Balance and Charge_ column and click to download the report.
 
 ## Usage detail report
 
 The Usage Detail Report offers a monthly summary of the services and quantities being consumed by an enrollment, including information on meter names, meter types, and consumed quantities.
 
 ### Download the usage detail report
 
-- Sign in to the Azure EA Portal as an enterprise administrator.
-- Click on **Reports** on the left navigation.
-- Click the **Download Usage** tab.
-- Select the appropriate month under the _Usage Detail_ column and click to download the report.
+1. Sign in to the Azure EA Portal as an enterprise administrator.
+1. Click on **Reports** on the left navigation.
+1. Click the **Download Usage** tab.
+1. Select the appropriate month under the _Usage Detail_ column and click to download the report.
 
 ## Marketplace charges in Azure EA Portal reports
 
 Additional information on Marketplace charges can be found [here.](https://azure.microsoft.com/marketplace/faq/)
 
 There are two types of marketplace charges:
 
-1. **Usage-based:** Products measured in transactional units.  For example, virtual machines are charged hourly, Bing API searches are charged by number of searches.
-1.  **Monthly Fee:** Billed monthly based on usage/access.
+- **Usage-based:** Products measured in transactional units.  For example, virtual machines are charged hourly, Bing API searches are charged by number of searches.
+- **Monthly Fee:** Billed monthly based on usage/access.
 
 To view the different charges in the Enterprise Portal:
 
@@ -590,21 +590,18 @@ For more information on how to generate the API key for your enrollment, please
 
 ### To access the legacy Power BI EA content pack:
 
-1. Navigate to the [Power BI Website](https://app.powerbi.com/getdata/services/azure-enterprise).
-1. Sign in with a valid work or school account.
-  - The work or school account can be the same or different than what is used to access the enrollment through the Azure EA Portal.
-1. On the dashboard of services, select **Microsoft Azure Enterprise** and click **Connect**.
-1. On the "Connect to Azure Enterprise" screen, choose:
-  - Azure Environment URL: [https://ea.azure.com](https://ea.azure.com/).
-  - Number of Months: choose between 1 and 36.
-  - Enrollment Number: enter the enrollment number.
-  - Click **Next**.
-
-4. On Authentication Key Box, enter the API Key. You can get the API key here in the Azure Enterprise portal, under "Download Usage" tab above, click "API Access Key"
-
-a. Copy and Paste the Key into the box for "Account Key"
-
-5. Data will take approximately 5 minutes -30 minutes to load in Power BI depending on the size of the datasets.
+ 1. Navigate to the [Power BI Website](https://app.powerbi.com/getdata/services/azure-enterprise).
+ 1. Sign in with a valid work or school account.
+    - The work or school account can be the same or different than what is used to access the enrollment through the Azure EA Portal.
+ 1. On the dashboard of services, select **Microsoft Azure Enterprise** and click **Connect**.
+ 1. On the "Connect to Azure Enterprise" screen, choose:
+    - Azure Environment URL: [https://ea.azure.com](https://ea.azure.com/).
+    - Number of Months: choose between 1 and 36.
+    - Enrollment Number: enter the enrollment number.
+    - Click **Next**.
+ 1. On Authentication Key Box, enter the API Key. You can get the API key here in the Azure Enterprise portal, under "Download Usage" tab above, click "API Access Key"
+    - Copy and Paste the Key into the box for "Account Key"
+ 1. Data will take approximately 5 minutes -30 minutes to load in Power BI depending on the size of the datasets.
 
 Power BI reporting is available for EA direct, partner, and indirect customers who have access to view billing information.