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articles/communication-services/concepts/voice-video-calling/incoming-call-notification.md

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@@ -30,7 +30,7 @@ Given the above examples, the following scenarios will trigger an `IncomingCall`
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| Source | Destination | Scenario(s) |
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| ------ | ----------- | -------- |
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| Azure Communication Services identity | Azure Communication Services identity | Call, Redirect, Add Participant, Transfer |
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| Azure Communication Services identity | PSTN number owned by your Azure Communication Services resource | Call, Redirect, Add Participant
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| Azure Communication Services identity | PSTN number owned by your Azure Communication Services resource | Call, Redirect, Add Participant, Transfer
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| Public PSTN | PSTN number owned by your Azure Communication Services resource | Call, Redirect, Add Participant, Transfer
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> [!NOTE]
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Since the `IncomingCall` notification doesn't have a specific destination other than the Event Grid subscription you've created, you're free to associate any particular number to any endpoint in Azure Communication Services. For example, if you acquired a PSTN phone number of `+14255551212` and want to assign it to a user with an identity of `375f0e2f-e8db-4449-9bf7-2054b02e42b4` in your application, you'll maintain a mapping of that number to the identity. When an `IncomingCall` notification is sent matching the phone number in the **to** field, you'll invoke the `Redirect` API and supply the identity of the user. In other words, you maintain the number assignment within your application and route or answer calls at runtime.
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## Next steps
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1. [Build a Call Automation application](../../quickstarts/voice-video-calling/callflows-for-customer-interactions.md) to simulate a customer interaction.
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2. [Redirect an inbound PSTN call](../../how-tos/call-automation-sdk/redirect-inbound-telephony-calls.md) to your resource.
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- [Build a Call Automation application](../../quickstarts/voice-video-calling/callflows-for-customer-interactions.md) to simulate a customer interaction.
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- [Redirect an inbound PSTN call](../../how-tos/call-automation-sdk/redirect-inbound-telephony-calls.md) to your resource.
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