Merge pull request #101258 from eross-msft/update-faq

Update faq

Author: PRMerger9

articles/active-directory/user-help/user-help-auth-app-faq.md

@@ -45,8 +45,9 @@ The Microsoft Authenticator app replaced the Azure Authenticator app, and is the
 | I’m getting a communication error between the Apple Watch and my phone. What can I do to troubleshoot? | This error happens when your Watch screen goes to sleep before it finishes communicating with your phone.<br><br><b>If this happens during setup:</b><br>Try to run setup again, making sure to keep your Watch awake until the process is done. At the same time, open the app on your phone and respond to any prompts that appear.<br><br>If your phone and Watch still aren’t communicating, you can try the following:<ol><li>Force quit the Microsoft Authenticator phone app and open it again on your iPhone.</li><li>Force quit the companion app on your Apple Watch.<ol><li> Open the Microsoft Authenticator companion app on your Watch</li><li>Hold down the side button until the **Shutdown** screen appears.</li><li>Release the side button and hold down the Digital Crown to force quit the active app.</li></ol></li><li>Turn off both Bluetooth and Wi-Fi for both your phone and your Watch, and then turn them back on.</li><li>Restart your iPhone and your Watch.</li></ol><b>If this happens when you’re trying to approve a notification:</b><br>The next time you try to approve a notification on your Apple Watch, keep the screen awake until the request is complete and you hear the sound that indicates it was successful. |
 | Why isn’t the Microsoft Authenticator companion app for Apple Watch syncing or showing up on my watch? | If the app isn’t showing up on your Watch, try the following: <ol><li>Make sure your Watch is running watchOS 4.0 or higher.</li><li>Sync your Watch again.</li></ol> |
 | My Apple Watch companion app crashed. Can I send you my crash logs so you can investigate? | You first have to make sure you’ve chosen to share your analytics with us. If you’re a TestFlight user, you’re already signed up. Otherwise, you can go to **Settings > Privacy > Analytics** and select both the **Share iPhone & Watch analytics** and the **Share with App Developers** options.<br><br>After you sign up, you can try to reproduce your crash so your crash logs are automatically sent to us for investigation. However, if you can’t reproduce your crash, you can manually copy your log files and send them to us.<ol><li>Open the Watch app on your phone, go to **Settings > General**, and then click **Copy Watch Analytics**.</li><li>Find the corresponding crash under **Settings > Privacy > Analytics > Analytics Data**, and then manually copy the entire text.</li><li>Open the Microsoft Authenticator app on your phone and paste that copied text into the **Share with App Developers** text box on the **Send logs** page.</li></ol> |
-| What is the App Lock feature, and how does it help to keep me more secure? | To keep your one-time passcodes, app information, and app settings more secure, you can turn on the App Lock feature in the Microsoft Authenticator app. Turning on App Lock from the **Settings** screen of the Microsoft Authenticator app means you’ll be asked to authenticate using your PIN or biometric every time you open the Microsoft Authenticator app. This feature offers extra protection, the way you approve your notifications in the Microsoft Authenticator app won’t change.<br><br>**Note**<br>If you return to the Microsoft Authenticator app running on an Android device in less than 30 seconds, you won’t be prompted to authenticate again. |
+| What is the App Lock feature, and how does it help to keep me more secure? | To keep your one-time passcodes, app information, and app settings more secure, you can turn on the App Lock feature in the Microsoft Authenticator app. Turning on App Lock from the **Settings** screen of the Microsoft Authenticator app means you’ll be asked to authenticate using your PIN or biometric every time you open the Microsoft Authenticator app. This feature offers extra protection, the way you approve your notifications in the Microsoft Authenticator app won’t change.<br><br>**Note**<br>Because device registration can happen in other locations outside of the Microsoft Authenticator app, such as in the Company Portal app or within Android account settings, there's no guarantee that App Lock will stop a user from accessing the Microsoft Authenticator app. |
 | Why am I getting notifications about my account activity? | To help keep you more informed about what's going on with your personal Microsoft account, we're sending activity notifications to your Microsoft Authenticator app. These notifications appear immediately after something changes, helping to keep you more secure. We previously sent these notifications through email and SMS, and have now expanded to include the app. For more information about these activity notifications, see [What happens if there's an unusual sign-in to your account](https://support.microsoft.com/help/13967/microsoft-account-unusual-sign-in). To change where you receive your notifications, sign in to the [Where can we contact you with non-critical account alerts](https://account.live.com/SecurityNotifications/Update) page of your account. |
+| While signing in to my work or school account using the default mail app that comes with iOS, I get prompted by the Microsoft Authenticator app for my security verification information. After I enter that information and return to the mail app, I get an error. What can I do? | This most-likely happens because your sign-in and your mail app are occurring across two different apps, causing the initial background sign-in process to stop working and to fail. To try to fix this, we recommend you select the **Safari** icon on the bottom right side of the screen while signing in to your mail app. By moving to Safari, the whole sign-in process happens in a single app, allowing you to sign in to the app successfully. |
 
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