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Copy file name to clipboardExpand all lines: articles/cost-management-billing/manage/ea-pricing-overview.md
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@@ -6,7 +6,7 @@ ms.reviewer: sapnakeshari
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ms.service: cost-management-billing
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ms.subservice: enterprise
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ms.topic: conceptual
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ms.date: 03/07/2024
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ms.date: 05/23/2024
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ms.author: banders
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---
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@@ -68,10 +68,11 @@ Enterprise administrators can create subscriptions. They can also enable account
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## Credit process
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- EA customers are eligible to receive service credit when they experience an SLA breach or a system issue that affects their Azure services.
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- Service credit isn’t a refund issued as cash. Instead, service credit is issued in the form of a credit that can be applied to future Azure usage.
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- Service credit isn’t a refund issued as cash. Instead, service credit is issued in the form of a credit that can be applied to future Azure usage.
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> [!NOTE]
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> Any service credit issued expires when the current enrollment anniversary term ends.
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- To request a service credit, indirect EA customers must contact their partner administrator, who is the authorized representative of the EA enrollment.
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## Related content
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- Learn more about EA administrative tasks at [EA Billing administration on the Azure portal](direct-ea-administration.md).
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