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Copy file name to clipboardExpand all lines: articles/automanage/automanage-virtual-machines.md
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@@ -31,7 +31,7 @@ Azure Automanage also automatically monitors for drift and corrects for it when
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Automanage doesn't store/process customer data outside the geography your VMs are located. In the Southeast Asia region, Automanage does not store/process data outside of Southeast Asia.
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> [!NOTE]
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> Automanage can be enabled on Azure virtual machines as well as Azure Arc-enabled servers. Automanage is not available in US Government Cloud at this time.
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> Automanage can be enabled on Azure virtual machines and Azure Arc-enabled servers. Automanage is not available in US Government Cloud at this time.
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## Prerequisites
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For each listed machine, the following details are displayed: Name, Configuration profile, Status, Resource type, Resource group, Subscription.
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The **Status** column can display the following states:
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-*In progress* - the VM was just enabled and is being configured
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-*In progress* - the VM is being configured
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-*Conformant* - the VM is configured and no drift is detected
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-*Not conformant* - the VM has drifted and Automanage was unable to correct one or more services to the assiged configuration profile
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-*Needs upgrade* - the VM is onboarded to an earlier version of Automanage and needs to be [upgraded](automanage-upgrade.md) to the latest version
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-*Unknown* - the Automanage service is unable to determine the desired configuration of the machine. This is usually because the VM agent is not installed or is not running, or because the Automanage service does not have the necessary permissions that it needs to determine the desired configuration
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-*Unknown* - the Automanage service is unable to determine the desired configuration of the machine. This is usually because the VM agent is not installed or the machine is not running. It can also indicate that the Automanage service does not have the necessary permissions that it needs to determine the desired configuration
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-*Error* - the Automanage service encountered an error while attempting to determine if the machine conforms with the desired configuration
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If you see the **Status** as *Not conformant* or *Error*, you can troubleshoot by clicking on the status in the portal and using the troubleshooting links provided
Copy file name to clipboardExpand all lines: articles/automanage/common-errors.md
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Error | Mitigation
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:-----|:-------------|
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Automanage account insufficient permissions error | This error may occur if you have recently moved a subscription containing a new Automanage Account into a new tenant. Steps to resolve this error are located [here](./repair-automanage-account.md).
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Workspace region not matching region mapping requirements | Automanage was unable to onboard your machine because the Log Analytics workspace that the machine is currently linked to is not mapped to a supported Automation region. Ensure that your existing Log Analytics workspace and Automation account are located in a [supported region mapping](../automation/how-to/region-mappings.md).
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The template deployment failed because of policy violation | Automanage was unable to onboard your machine because it violates an existing policy. If the policy violation is related to tags, you can [deploy a custom configuration profile](./virtual-machines-custom-profile.md#create-a-custom-profile-using-azure-resource-manager-templates) with tags for the following ARM resources: default resource group, automation account, recovery services valut, and log analytics workspace
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Automanage account insufficient permissions error | This error may occur if you've recently moved a subscription containing a new Automanage Account into a new tenant. Steps to resolve this error are located [here](./repair-automanage-account.md).
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Workspace region not matching region mapping requirements | Automanage was unable to onboard your machine because the Log Analytics workspace that the machine is currently linked to isn't mapped to a supported Automation region. Ensure that your existing Log Analytics workspace and Automation account are located in a [supported region mapping](../automation/how-to/region-mappings.md).
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The template deployment failed because of policy violation | Automanage was unable to onboard your machine because it violates an existing policy. If the policy violation is related to tags, you can [deploy a custom configuration profile](./virtual-machines-custom-profile.md#create-a-custom-profile-using-azure-resource-manager-templates) with tags for the following ARM resources: default resource group, automation account, recovery services vault, and log analytics workspace
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"Access denied because of the deny assignment with name 'System deny assignment created by managed application'" | A [denyAssignment](../role-based-access-control/deny-assignments.md) was created on your resource, which prevented Automanage from accessing your resource. This denyAssignment may have been created by either a [Blueprint](../governance/blueprints/concepts/resource-locking.md) or a [Managed Application](../azure-resource-manager/managed-applications/overview.md).
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"OS Information: Name='(null)', ver='(null)', agent status='Not Ready'." | Ensure that you're running a [minimum supported agent version](/troubleshoot/azure/virtual-machines/support-extensions-agent-version), the agent is running ([Linux](/troubleshoot/azure/virtual-machines/linux-azure-guest-agent) and [Windows](/troubleshoot/azure/virtual-machines/windows-azure-guest-agent)), and that the agent is up to date ([Linux](../virtual-machines/extensions/update-linux-agent.md) and [Windows](../virtual-machines/extensions/agent-windows.md)).
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"Unable to determine the OS for the VM OS Name:, ver . Please check that the VM Agent is running, the current status is Ready." | Ensure that you're running a [minimum supported agent version](/troubleshoot/azure/virtual-machines/support-extensions-agent-version), the agent is running ([Linux](/troubleshoot/azure/virtual-machines/linux-azure-guest-agent) and [Windows](/troubleshoot/azure/virtual-machines/windows-azure-guest-agent)), and that the agent is up to date ([Linux](../virtual-machines/extensions/update-linux-agent.md) and [Windows](../virtual-machines/extensions/agent-windows.md)).
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"Unable to determine the OS for the VM. Check that the VM Agent is running, the current status is Ready." | Ensure that you're running a [minimum supported agent version](/troubleshoot/azure/virtual-machines/support-extensions-agent-version), the agent is running ([Linux](/troubleshoot/azure/virtual-machines/linux-azure-guest-agent) and [Windows](/troubleshoot/azure/virtual-machines/windows-azure-guest-agent)), and that the agent is up to date ([Linux](../virtual-machines/extensions/update-linux-agent.md) and [Windows](../virtual-machines/extensions/agent-windows.md)).
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"VM has reported a failure when processing extension 'IaaSAntimalware'" | Ensure you don't have another antimalware/antivirus offering already installed on your VM. If that fails, contact support.
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ASC workspace: Automanage does not currently support the Log Analytics service in _location_. | Check that your VM is located in a [supported region](./automanage-virtual-machines.md#supported-regions).
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The template deployment failed because of policy violation. Please see details for more information. | There is a policy preventing Automanage from onboarding your VM. Check the policies that are applied to your subscription or resource group containing your VM you want to onboard to Automanage.
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"The assignment has failed; there is no additional information available" | Please open a case with Microsoft Azure support.
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ASC workspace: Automanage doesn't currently support the Log Analytics service in _location_. | Check that your VM is located in a [supported region](./automanage-virtual-machines.md#supported-regions).
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"The assignment has failed; there is no additional information available" | Open a case with Microsoft Azure support.
Copy file name to clipboardExpand all lines: articles/automanage/faq.yml
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summary: |
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This article provides answers to some of the most common questions about [Azure Automanage for virtual machines](automanage-virtual-machines.md).
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If your Azure issue is not addressed in this article, visit the Azure forums on [Microsoft Q & A and Stack Overflow](https://azure.microsoft.com/support/forums/). You can post your issue in these forums, or post to [@AzureSupport on Twitter](https://twitter.com/AzureSupport). You can also submit an Azure support request. To submit a support request, on the [Azure support page](https://azure.microsoft.com/support/options/), select **Get support**.
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If your Azure issue isn't addressed in this article, visit the Azure forums on [Microsoft Q & A and Stack Overflow](https://azure.microsoft.com/support/forums/). You can post your issue in these forums, or post to [@AzureSupport on Twitter](https://twitter.com/AzureSupport). You can also submit an Azure support request. To submit a support request, on the [Azure support page](https://azure.microsoft.com/support/options/), select **Get support**.
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How much does Azure Automanage cost?
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answer: |
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Azure Automanage is available at no additional cost in public preview. Attached Azure resources, such as Azure Backup, will incur cost.
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Azure Automanage is available at no extra cost. Attached Azure resources, such as Azure Backup, will incur cost.
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What is a Configuration Preference?
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The Configuration Preference is only used for machines that were onboarded using an earlier version of Automanage (version 2020-06-30-preview). It supports customizing a subset of settings. This has been upgraded to Custom Profiles in the latest version of Automanage.
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When enabling Automanage, does it impact any additional machines besides the machine(s) I selected?
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answer: |
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If your VM is linked to an existing Log Analytics workspace, we will reuse that workspace to apply these solutions: Change Tracking, Inventory, and Update Management. All machines connected to that workspace will have those solutions enabled.
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The Configuration Preference is only used for machines that were onboarded using an earlier version of Automanage (version 2020-06-30-preview). It supports customizing a subset of settings. Configuration preferences have been upgraded to Custom Profiles in the latest version of Automanage.
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