-5. Verify using [Network Watcher Next Hop](https://docs.microsoft.com/azure/network-watcher/network-watcher-next-hop-overview) that the next hop type from the VM in question to the destination IP 23.102.135.246 (for kms.core.windows.net) or the IP of the appropriate KMS endpoint that applies to your region is **Internet**. If the result is VirtualAppliance or VirtualNetworkGateway, it is likely that a default route exists. Contact your network adminstrator and work with them to determine the correct course of action. This may be a [custom route](https://docs.microsoft.com/azure/virtual-machines/troubleshooting/custom-routes-enable-kms-activation) if that solution is consistent with your organization's policies.
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