updated the FAQ and short code eligibility

Prakulka · Prakulka · commit 315d45239ce2 · 2022-08-17T17:46:56.000-07:00
diff --git a/articles/communication-services/concepts/numbers/sub-eligibility-number-capability.md b/articles/communication-services/concepts/numbers/sub-eligibility-number-capability.md
@@ -26,10 +26,12 @@ Additional details on eligible subscription types are as follows:
 | Number Type                      | Eligible Azure Agreement Type                                                                             |
 | :------------------------------- | :-------------------------------------------------------------------------------------------------------- |
 | Toll-Free and Local (Geographic) | Modern Customer Agreement (Field and Customer Led), Modern Partner Agreement (CSP), Enterprise Agreement* |
-| Short-Codes                      | Modern Customer Agreement (Field Led) and Enterprise Agreement Only                                       |
+| Short-Codes                      | Modern Customer Agreement (Field Led) and Enterprise Agreement Only**                                       |
 
 \* Allowing the purchase of Italian phone numbers for CSP and LSP customers is planned only for General Availability launch. 
 
+\** Applications from all other subscription types will be reviewed and approved on a case-by-case bases
+
 ## Number capabilities
 
 The capabilities that are available to you depend on the country that you're operating within (your Azure billing address location), your use case, and the phone number type that you've selected. These capabilities vary by country due to regulatory requirements.
diff --git a/articles/communication-services/concepts/sms/sms-faq.md b/articles/communication-services/concepts/sms/sms-faq.md
@@ -59,7 +59,7 @@ Opt-outs for US toll-free numbers are mandated and enforced by US carriers and c
 - The STOP, UNSTOP and START messages will be relayed back to you. Azure Communication Services encourages you to monitor and implement these opt-outs to ensure that no further message send attempts are made to recipients who have opted out of your communications.
 
 ### How does Azure Communication Services handle opt-outs for short codes?
-Azure communication service offers an opt-out management service for short codes that allows customers to configure responses to mandatory keywords STOP/START/HELP. Prior to provisioning your short code, you will be asked for your preference to manage opt-outs. If you opt-in, the opt-out management service will automatically use your responses in the program brief for Opt-in/ Opt-out/ Help keywords in response to STOP/START/HELP keyword. 
+Azure communication service offers an opt-out management service for short codes that allows customers to configure responses to mandatory keywords STOP/START/HELP. Prior to provisioning your short code, you will be asked for your preference to manage opt-outs. If you opt-in to use it, the opt-out management service will automatically use your responses in the program brief for Opt-in/ Opt-out/ Help keywords in response to STOP/START/HELP keyword. 
 
 *Example:* 
 - **STOP** - If a text message recipient wishes to opt-out, they can send ‘STOP’ to the short code. Azure Communication Services sends the following default response for STOP: *"Contoso Alerts: You’re opted out and will receive no further messages."*
@@ -70,7 +70,7 @@ Azure Communication Services will detect the STOP message and block all further
 
 ## Short codes
 ### What is the eligibility to apply for a short code?
-Short Code availability is currently restricted to paid Azure enterprise subscriptions that have a billing address in the United States. Short Codes cannot be acquired on trial accounts or using Azure free credits. For more details, check out our [subscription eligibility page](../numbers/sub-eligibility-number-capability.md).
+Short Code availability is currently restricted to paid Azure subscriptions that have a billing address in the United States. Short Codes cannot be acquired on trial accounts or using Azure free credits. For more details, check out our [subscription eligibility page](../numbers/sub-eligibility-number-capability.md).
 
 ### Can you text to a toll-free number from a short code?
 No. Texting to a toll-free number from a short code is not supported. You also wont be able to receive a message from a toll-free number to a short code.
@@ -79,11 +79,34 @@ No. Texting to a toll-free number from a short code is not supported. You also w
 Short codes do not fall under E.164 formatting guidelines and do not have a country code, or a "+" sign prefix. In the SMS API request, your short code should be passed as the 5-6 digit number you see in your short codes blade without any prefix. 
 
 ### How long does it take to get a short code? What happens after a short code program brief application is submitted?
-Once you have submitted the short code program brief application in the Azure portal, Azure Communication Services works with the aggregators to get your application approved by each mobile carrier. This process generally takes 8-12 weeks.
+Once you have submitted the short code program brief application in the Azure portal, Azure Communication Services works with the aggregators to get your application approved by each mobile carrier. This process generally takes 8-12 weeks. We will let you know any updates and the status of your applications via the email you provide in the application. For more questions about your submitted application, please email acstnrequest@microsoft.com.
 
-### How is my data being used for short code provisioning?
-Short code service involves an integration between Microsoft, SMS aggregators and the wireless carriers. Wireless carriers are the final reviewers and approvers of the short code application. Microsoft must share the short code program brief information with the carriers for them to confirm that the program details meet the CTIA guidelines and standards set by carriers. By submitting a short code program brief, you agree that Microsoft may share the program brief details as necessary for provisioning the short code.
+## Toll-Free Verification
+### What is toll free verification and why is it mandatory?
+The toll-free verification process ensures that your services running on toll-free numbers (TFNs) comply with carrier policies and industry best practices. This also provides relevant service information to reduce the likelihood of false positive filtering and wrongful spam blocks.  
+
+September 30, 2022 onwards, all new TFNs must complete a toll-free verification process. All existing TFNs must complete a toll-free verification process by September 30, 2022. If unverified, the TFNs may face SMS service interruptions. Verification can take up to 2-3 weeks.
+ 
+This decision has been made to ensure that the toll-free messaging channel is aligned with both short code and 10 DLC, whereby all services are reviewed. It also ensures that the sending brand and the type of traffic your messaging channels deliver is known, documented, and verified. 
+
+### How do I submit a toll-free verification?
+For submitting the toll-free verification form, go to the Azure Communications Service Resource that your toll-free number is associated with in Azure portal and navigate to the Phone numbers blade. Click on the Toll-Free verification application link displayed in the infobox at the top of the phone numbers blade. 
+
+### How is my data being used?
+Toll-free verification (TFV) involves an integration between Microsoft and the Toll-Free messaging aggregator. The toll-free messaging aggregator is the final reviewer and approver of the TFV application. Microsoft must share the TFV application information with the toll-free messaging aggregator for them to confirm that the program details meet the CTIA guidelines and standards set by carriers. By submitting a TFV form, you agree that Microsoft may share the TFV application details as necessary for provisioning the toll-free number.
 
+### What happens if I don't verify my toll-free numbers? 
+Unverified numbers may face SMS service interruptions and are subject to carrier filtering and throttling.
+
+### How long will the process take?
+Toll-free verifications can take up to 2-3 weeks. 
+
+### What happens after I submit the toll-free verification form?
+Once we receive your toll-free verification form, we will relay it to the toll-free messaging aggregator for them to review and approve it. This process takes 2-3 weeks. We will let you know any updates and the status of your applications via the email you provide in the application. For more questions about your submitted application, please email acstnrequest@microsoft.com.
+
+### Can I send messages while I wait for approval?
+You will be able to send messages while you wait for approval but the traffic will be subject to carrier filtering and throttling if it's flagged as spam.
+ 
 ## Character and rate limits
 ### What is the SMS character limit?
  The size of a single SMS message is 140 bytes. The character limit per single message being sent depends on the message content and encoding used. Azure Communication Services supports both GSM-7 and UCS-2 encoding. 
@@ -120,32 +143,6 @@ US and CA carriers charge an added fee for SMS messages sent and/or received fro
 ### When will we come to know of changes to these surcharges?
 As with similar Azure services, customers will be notified at least 30 days prior to the implementation of any price changes. These charges will be reflected on our SMS pricing page along with the effective dates. 
 
-## Toll-Free Verification
-### What is toll free verification and why is it mandatory?
-The toll-free verification process ensures that your services running on toll-free numbers (TFNs) comply with carrier policies and industry best practices. This also provides relevant service information to reduce the likelihood of false positive filtering and wrongful spam blocks.  
-
-September 30, 2022 onwards, all new TFNs must complete a toll-free verification process. All existing TFNs must complete a toll-free verification process by September 30, 2022. If unverified, the TFNs may face SMS service interruptions. Verification can take up to 2-3 weeks.
- 
-This decision has been made to ensure that the toll-free messaging channel is aligned with both short code and 10 DLC, whereby all services are reviewed. It also ensures that the sending brand and the type of traffic your messaging channels deliver is known, documented, and verified. 
-
-### How do I submit a toll-free verification?
-For submitting the toll-free verification form, go to the Azure Communications Service Resource that your toll-free number is associated with in Azure portal and navigate to the Phone numbers blade. Click on the Toll-Free verification application link displayed in the infobox at the top of the phone numbers blade. 
-
-### How is my data being used?
-Toll-free verification (TFV) involves an integration between Microsoft and the Toll-Free messaging aggregator. The toll-free messaging aggregator is the final reviewer and approver of the TFV application. Microsoft must share the TFV application information with the toll-free messaging aggregator for them to confirm that the program details meet the CTIA guidelines and standards set by carriers. By submitting a TFV form, you agree that Microsoft may share the TFV application details as necessary for provisioning the toll-free number.
-
-### What happens if I don't verify my toll-free numbers? 
-Unverified numbers may face SMS service interruptions and are subject to carrier filtering and throttling.
-
-### How long will the process take?
-Toll-free verifications can take up to 2-3 weeks. 
-
-### What happens after I submit the toll-free verification form?
-Once we receive your toll-free verification form, we will relay it to the toll-free messaging aggregator for them to review and approve it. This process takes 2-3 weeks. We will let you know any updates and the status of your applications via the email you provide in the application. For more questions about your submitted application, please email acstnrequest@microsoft.com.
-
-### Can I send messages while I wait for approval?
-You will be able to send messages while you wait for approval but the traffic will be subject to carrier filtering and throttling if it's flagged as spam.
- 
 ## Emergency support
 ### Can a customer use Azure Communication Services for emergency purposes?
 
diff --git a/articles/communication-services/quickstarts/sms/apply-for-short-code.md b/articles/communication-services/quickstarts/sms/apply-for-short-code.md
@@ -19,9 +19,6 @@ ms.custom: mode-other
 
 [!INCLUDE [Short code eligibility notice](../../includes/public-preview-include-short-code-eligibility.md)]
 
-> [!Data sharing notice]
->  Short code service involves an integration between Microsoft, SMS aggregators and the wireless carriers. Wireless carriers are the final reviewers and approvers of the short code application. Microsoft must share the short code program brief information with the carriers for them to confirm that the program details meet the CTIA guidelines and standards set by carriers. By submitting a short code program brief, you agree that Microsoft may share the program brief details as necessary for provisioning the short code.
-
 ## Prerequisites
 
 - An Azure account with an active subscription. [Create an account for free](https://azure.microsoft.com/free/?WT.mc_id=A261C142F).
