Merge pull request #207232 from nolavime/patch-89

Update itsmc-dashboard-errors.md

Author: PRMerger16

articles/azure-monitor/alerts/itsmc-dashboard-errors.md

@@ -84,7 +84,7 @@ The following sections describe common errors that appear in the connector statu
 **Cause**: Such an error appears in either of these situations:
 
 * A newly created ITSM Connector instance has yet to finish the initial sync.
-* The connector was not defined correctly.
+* The connector wasn't defined correctly.
 
 **Resolution**: 
 
@@ -93,17 +93,19 @@ The following sections describe common errors that appear in the connector statu
 
 
 ## IP restrictions
-**Error**: "Failed to add ITSM Connection named "XXX" due to Bad Request. Error: Bad request. Invalid parameters provided for connection. Http Exception: Status Code Forbidden."
+**Error**: 
+* "Failed to add ITSM Connection named "XXX" due to Bad Request. Error: Bad request. Invalid parameters provided for connection. Http Exception: Status Code Forbidden."
+* "Failed to update ITSM Connection credentials"
 
-**Cause**: The IP address of ITSM application is not allow ITSM connections from partners ITSM tools.
+**Cause**: The IP address of ITSM application isn't allow ITSM connections from partners ITSM tools.
 
-**Resolution**: In order to list the ITSM IP addresses in order to allow ITSM connections from partners ITSM tools, we recommend the to list the whole public IP range of Azure region where their LogAnalytics workspace belongs. [details here](https://www.microsoft.com/download/details.aspx?id=56519) For regions EUS/WEU/EUS2/WUS2/US South Central the customer can list ActionGroup network tag only.
+**Resolution**: In order to list the ITSM IP addresses to allow ITSM connections from partners ITSM tools, we recommend the to list the whole public IP range of Azure region where their LogAnalytics workspace belongs. [details here](https://www.microsoft.com/download/details.aspx?id=56519) For regions EUS/WEU/EUS2/WUS2/US South Central the customer can list ActionGroup network tag only.
 
 
 ## Authentication
 **Error**: "User Not Authenticated"
 
-**Cause**: There can be one of 2 options either the token need to be refreshed or there is missing integration user rights.
+**Cause**: There can be one of two options either the token need to be refreshed or there's missing integration user rights.
 
 **Resolution**:If the integration worked for you in the past, it might be that the refresh token has expired. Then sync ITSMC to generate a new refresh token, as explained in [How to manually fix sync problems](./itsmc-resync-servicenow.md). If it never worked, it might be missing integration user rights, Please check it [here ](./itsmc-connections-servicenow.md#install-the-user-app-and-create-the-user-role)