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Merge pull request #103921 from TobyTu/zhanguo02
update toc according to Ci 112023
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‎articles/automation/troubleshoot/start-stop-vm.md

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* ScheduledStartStop_Parent
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* SequencedStartStop_Parent
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* Verify your [RunAs Account](../manage-runas-account.md) has proper permissions to the VMs you're trying to start or stop. To learn how to check the permissions on a resource, see [Quickstart: View roles assigned to a user using the Azure portal](../../role-based-access-control/check-access.md). You'll need to provide the Application Id for the service principal used by the Run As Account. You can retrieve this value by going to your Automation Account in the Azure portal, selecting **Run as accounts** under **Account Settings** and clicking the appropriate Run As Account.
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* Verify your [RunAs Account](../manage-runas-account.md) has proper permissions to the VMs you're trying to start or stop. To learn how to check the permissions on a resource, see [Quickstart: View roles assigned to a user using the Azure portal](../../role-based-access-control/check-access.md). You'll need to provide the Application ID for the service principal used by the Run As Account. You can retrieve this value by going to your Automation Account in the Azure portal, selecting **Run as accounts** under **Account Settings** and clicking the appropriate Run As Account.
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* VMs may not be started or stopped if they're being explicitly excluded. Excluded VMs at set in the **External_ExcludeVMNames** variable in the Automation Account the solution is deployed to. The following example, shows how you can query that value with PowerShell.
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Get-AzureRmAutomationVariable -Name External_ExcludeVMNames -AutomationAccountName <automationAccountName> -ResourceGroupName <resourceGroupName> | Select-Object Value
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```
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* To start and stop VMs, the RunAs account for the Automation account must have appropriate permissions to the VM. To learn how to check the permissions on a resource, see [Quickstart: View roles assigned to a user using the Azure portal](../../role-based-access-control/check-access.md). You'll need to provide the Application Id for the service principal used by the Run As Account. You can retrieve this value by going to your Automation Account in the Azure portal, selecting **Run as accounts** under **Account Settings** and clicking the appropriate Run As Account.
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* To start and stop VMs, the RunAs account for the Automation account must have appropriate permissions to the VM. To learn how to check the permissions on a resource, see [Quickstart: View roles assigned to a user using the Azure portal](../../role-based-access-control/check-access.md). You'll need to provide the Application ID for the service principal used by the Run As Account. You can retrieve this value by going to your Automation Account in the Azure portal, selecting **Run as accounts** under **Account Settings** and clicking the appropriate Run As Account.
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* If the VM is having a problem starting or deallocating, this behavior can be caused by an issue on the VM itself. Some examples or potential problems are, an update is being applied when trying to shutdown, a service hangs, and more). Navigate to your VM resource and check the **Activity Logs** to see if there are any errors in the logs. You may also attempt to log into the VM to see if there are any errors in the Event logs. To learn more about troubleshooting your VM, see [Troubleshooting Azure virtual machines](../../virtual-machines/troubleshooting/index.md)
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* If the VM is having a problem starting or deallocating, this behavior can be caused by an issue on the VM itself. Some examples or potential problems are, an update is being applied when trying to shutdown, a service hangs, and more). Navigate to your VM resource and check the **Activity Logs** to see if there are any errors in the logs. You may also attempt to log into the VM to see if there are any errors in the Event logs. To learn more about troubleshooting your VM, see [Troubleshooting Azure virtual machines](../../virtual-machines/troubleshooting/index.yml)
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* Check the [job streams](../automation-runbook-execution.md#viewing-job-status-from-the-azure-portal) to look for any errors. In the portal, go to your Automation Account and select **Jobs** under **Process Automation**.
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If the certificate is expired for your Run As Account, follow the steps listed at [Self-signed certificate renewal](../manage-runas-account.md#cert-renewal) to renew the certificate.
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The issue may be caused by missing permissions. To learn how to check the permissions on a resource, see [Quickstart: View roles assigned to a user using the Azure portal](../../role-based-access-control/check-access.md). You'll need to provide the Application Id for the service principal used by the Run As Account. You can retrieve this value by going to your Automation Account in the Azure portal, selecting **Run as accounts** under **Account Settings** and clicking the appropriate Run As Account.
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The issue may be caused by missing permissions. To learn how to check the permissions on a resource, see [Quickstart: View roles assigned to a user using the Azure portal](../../role-based-access-control/check-access.md). You'll need to provide the Application ID for the service principal used by the Run As Account. You can retrieve this value by going to your Automation Account in the Azure portal, selecting **Run as accounts** under **Account Settings** and clicking the appropriate Run As Account.
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## <a name="other"></a>Scenario: My problem isn't listed above
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‎articles/virtual-machines/linux/toc.yml

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- name: FAQ
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href: faq.md
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- name: Troubleshoot
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href: ../troubleshooting/index.md
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href: ../troubleshooting/index.yml

‎articles/virtual-machines/troubleshooting/index.md

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‎articles/virtual-machines/troubleshooting/index.yml

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### YamlMime:Landing
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title: Troubleshoot Windows virtual machines in Azure # < 60 chars
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summary: Documentation for troubleshooting virtual machines in Azure. # < 160 chars
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metadata:
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title: Troubleshoot Windows virtual machines in Azure # Required; page title displayed in search results. Include the brand. < 60 chars.
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description: Documentation for troubleshooting and managing Windows virtual machines in Azure. # Required; article description that is displayed in search results. < 160 chars.
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services: virtual-machines-windows
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ms.service: virtual-machines-windows #Required; service per approved list. service slug assigned to your service by ACOM.
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ms.topic: landing-page # Required
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author: genlin #Required; your GitHub user alias, with correct capitalization.
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ms.author: genli #Required; microsoft alias of author; optional team alias.
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ms.date: 09/09/2019 #Required; mm/dd/yyyy format.
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# linkListType: architecture | concept | deploy | download | get-started | how-to-guide | learn | overview | quickstart | reference | tutorial | video | whats-new
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landingContent:
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# Cards and links should be based on top customer tasks or top subjects
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# Start card title with a verb
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# Card (optional)
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- title: Troubleshoot deployment failures
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linkLists:
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- linkListType: how-to-guide
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links:
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- text: Troubleshoot allocation failures when you create, restart, or resize VMs in Azure
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url: allocation-failure.md
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- text: Troubleshoot deployment issues when creating a new virtual machine in Azure
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url: troubleshoot-deployment-new-vm-windows.md
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- text: Resolve errors for invalid template
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url: ../../azure-resource-manager/templates/error-invalid-template.md
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- text: Resolve errors for SKU not available
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url: https://docs.microsoft.com/azure/azure-resource-manager/templates/error-sku-not-available
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# Card (optional)
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- title: VM deployment guidance
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linkLists:
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- linkListType: how-to-guide
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links:
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- text: Prepare a Windows VHD or VHDX to upload to Azure
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url: https://docs.microsoft.com/azure/virtual-machines/windows/prepare-for-upload-vhd-image
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- text: Deploy or create Windows client operating systems in Azure
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url: https://docs.microsoft.com/azure/virtual-machines/windows/client-images
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- text: Resolve errors associated with quotas
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url: https://docs.microsoft.com/azure/azure-resource-manager/resource-manager-quota-errors
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# Card
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- title: Can't connect to my VM
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linkLists:
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- linkListType: how-to-guide
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links:
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- text: Quick steps to address common RDP connection issues
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url: https://docs.microsoft.com/azure/virtual-machines/windows/troubleshoot-rdp-connection
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- text: Troubleshoot Azure VM RDP connection issues by Event ID
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url: https://docs.microsoft.com/azure/virtual-machines/troubleshooting/event-id-troubleshoot-vm-rdp-connecton
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- text: Troubleshoot authentication errors when you use RDP to connect to Azure VM
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url: https://docs.microsoft.com/azure/virtual-machines/troubleshooting/troubleshoot-authentication-error-rdp-vm
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- text: VM guest network card is disabled
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url: https://docs.microsoft.com/azure/virtual-machines/troubleshooting/troubleshoot-rdp-nic-disabled
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# Card
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- title: Password reset
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linkLists:
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- linkListType: how-to-guide
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links:
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- text: How to reset the Remote Desktop service or its login password in a Windows VM
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url: https://docs.microsoft.com/azure/virtual-machines/troubleshooting/reset-rdp
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- text: Reset local Windows password for Azure VM using offline method
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url: https://docs.microsoft.com/azure/virtual-machines/troubleshooting/reset-local-password-without-agent
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- text: Troubleshooting specific RDP error messages to a Windows VM in Azure
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url: https://docs.microsoft.com/azure/virtual-machines/troubleshooting/troubleshoot-specific-rdp-errors
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- text: Troubleshoot remote desktop connections to an Azure Virtual Machine
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url: https://docs.microsoft.com/azure/virtual-machines/troubleshooting/troubleshoot-rdp-connection
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# Card
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- title: VM is not booting
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linkLists:
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- linkListType: how-to-guide
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links:
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- text: Check disk boot error
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url: https://docs.microsoft.com/azure/virtual-machines/troubleshooting/troubleshoot-check-disk-boot-error
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- text: BitLocker boot error
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url: https://docs.microsoft.com/azure/virtual-machines/windows/troubleshoot-bitlocker-boot-error
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- text: Boot configuration update error
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url: https://docs.microsoft.com/azure/virtual-machines/troubleshooting/troubleshoot-vm-boot-configure-update
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- text: Common blue screen error
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url: https://docs.microsoft.com/azure/virtual-machines/troubleshooting/troubleshoot-common-blue-screen-error
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# Card
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- title: Can't start or stop VM
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linkLists:
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- linkListType: how-to-guide
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links:
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- text: Troubleshoot VM deployment issues
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url: https://docs.microsoft.com/azure/virtual-machines/windows/restart-resize-error-troubleshooting
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- text: Troubleshoot allocation failures (Classic deployment model)
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url: https://docs.microsoft.com/azure/virtual-machines/troubleshooting/allocation-failure-classic
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- text: Boot configuration update error
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url: https://docs.microsoft.com/azure/virtual-machines/troubleshooting/troubleshoot-vm-boot-configure-update
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- text: VM lifecycle and states
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url: https://docs.microsoft.com/azure/virtual-machines/windows/states-lifecycle
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# Card
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- title: Unexpected VM restart
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linkLists:
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- linkListType: how-to-guide
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links:
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- text: How to view VM reboot logs to identify the cause of reboot
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url: https://azure.microsoft.com/blog/viewing-vm-reboot-logs
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- text: Diagnose and recover from boot failures after a restart
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url: https://azure.microsoft.com/blog/boot-diagnostics-for-virtual-machines-v2/
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- text: Understand planned maintenance for virtual machines in Azure
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url: https://docs.microsoft.com/azure/virtual-machines/windows/maintenance-and-updates
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- text: Azure VM startup is stuck at Windows Update
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url: https://docs.microsoft.com/azure/virtual-machines/troubleshooting/troubleshoot-stuck-updating-boot-error
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# Card
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- title: Virtual Disk management issues
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linkLists:
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- linkListType: how-to-guide
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links:
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- text: Virtual Disks FAQ
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url: https://docs.microsoft.com/azure/virtual-machines/windows/faq-for-disks
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- text: Troubleshoot allocation failures when resizing a VM
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url: https://docs.microsoft.com/azure/virtual-machines/troubleshooting/allocation-failure
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- text: Understanding the temporary drive on your VM
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url: https://docs.microsoft.com/azure/virtual-machines/windows/managed-disks-overview#temporary-disk
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- text: Overview of Azure Managed Disks
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url: https://docs.microsoft.com/azure/virtual-machines/windows/managed-disks-overview
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# Card
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- title: Disk encryption issues
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linkLists:
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- linkListType: how-to-guide
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links:
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- text: Troubleshooting Azure disk encryption
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url: https://docs.microsoft.com/azure/security/azure-security-disk-encryption-tsg
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- text: Azure disk encryption FAQ
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url: https://docs.microsoft.com/azure/security/azure-security-disk-encryption-faq
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- text: How to troubleshoot Azure Extensions
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url: https://docs.microsoft.com/azure/virtual-machines/extensions/troubleshoot
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# Card
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- title: VM performance issues
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linkLists:
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- linkListType: how-to-guide
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links:
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- text: Troubleshooting shared image galleries-replication is slow
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url: https://docs.microsoft.com/en-us/azure/virtual-machines/windows/troubleshooting-shared-images#replication-is-slow
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# Card
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- title: VM Extension issues
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linkLists:
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- linkListType: how-to-guide
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links:
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- text: General troubleshooting steps for extensions
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url: https://docs.microsoft.com/azure/virtual-machines/extensions/troubleshoot
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- text: Installing the extension in your VM
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url: https://docs.microsoft.com/en-us/azure/virtual-machines/extensions/diagnostics-windows
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- text: Custom Script Extension for Windows
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url: https://docs.microsoft.com/en-us/azure/virtual-machines/extensions/custom-script-windows#tips-and-tricks
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# Card
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- title: Backup and restore
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linkLists:
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- linkListType: how-to-guide
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links:
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- text: Troubleshoot Azure virtual machine backup in Azure Portal
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url: https://docs.microsoft.com/azure/backup/backup-azure-vms-troubleshoot

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