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Merge pull request #91115 from ChristianMontoya/patch-5
Updates for Licensing Troubleshooting
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articles/virtual-desktop/troubleshoot-vm-configuration.md

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@@ -291,13 +291,13 @@ If your operating system is Microsoft Windows 10, continue with the instructions
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16. When the cmdlets are done running, restart the VM with the malfunctioning side-by-side stack.
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## Remote Licensing model isn't configured
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## Remote Desktop licensing mode isn't configured
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If you sign in to Windows 10 Enterprise multi-session using an administrative account, you might receive a notification that says, “Remote Desktop licensing mode is not configured, Remote Desktop Services will stop working in X days. On the Connection Broker server, use Server Manager to specify the Remote Desktop licensing mode."
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If the time limit expires, an error message will appear that says, "The remote session was disconnected because there are no Remote Desktop client access licenses available for this computer."
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If you see either of these messages, this means you need to open the Group Policy editor and manually configure the licensing mode to **Per user**. The manual configuration process is different depending on which version of Windows 10 Enterprise multi-session you're using. The following sections explain how to check your version number and what to do for each.
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If you see either of these messages, this means the image doesn't have the latest Windows updates installed or that you are setting the Remote Desktop licensing mode to **Per User**. Remove any configuration that is setting this policy, then follow the steps to identify the version of Windows 10 Enterprise multi-session and install the corresponding update.
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>[!NOTE]
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>Windows Virtual Desktop only requires an RDS client access license (CAL) when your host pool contains Windows Server session hosts. To learn how to configure an RDS CAL, see [License your RDS deployment with client access licenses](https://docs.microsoft.com/windows-server/remote/remote-desktop-services/rds-client-access-license).
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### Version 1809
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If your version number says "1809," you can either upgrade to Windows 10 Enterprise multi-session, version 1903 or redeploy the host pool with the latest image.
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To upgrade to Windows 10, version 1903:
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1. If you haven't already, download and install the [Windows 10 May 2019 Update](https://support.microsoft.com/help/4028685/windows-10-get-the-update).
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2. Sign in to your computer with your admin account.
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3. Run **gpedit.msc** to open the Group Policy editor.
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4. Under Computer Configuration, go to **Administrative Templates** > **Windows Components** > **Remote Desktop Services** > **Remote Desktop Session Host** > **Licensing**.
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5. Select **Set the Remote Desktop licensing mode**.
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6. In the window that opens, first select **Enabled**, then under Options specify the licensing mode for the RD Session Host server as **Per User**, as shown in the following image.
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![A screenshot of the "Set the Remote Desktop licensing mode" window configured as per the instructions in step 6.](media/group-policy-editor-per-user.png)
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7. Select **Apply**.
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8. Select **OK**.
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9. Restart your computer.
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To redeploy the host pool with the latest image:
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1. Follow the instructions in [Create a host pool by using the Azure Marketplace](create-host-pools-azure-marketplace.md) until you're prompted to choose an Image OS version. You can choose either Windows 10 Enterprise multi-session with or without Office365 ProPlus.
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2. Sign in to your computer with your admin account.
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3. Run **gpedit.msc** to open the Group Policy editor.
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4. Under Computer Configuration, go to **Administrative Templates** > **Windows Components** > **Remote Desktop Services** > **Remote Desktop Session Host** > **Licensing**.
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5. Select **Set the Remote Desktop licensing mode**.
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6. In the window that opens, first select **Enabled**, then under Options specify the licensing mode for the RD Session Host server as **Per User**.
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7. Select **Apply**.
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8. Select **OK**.
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9. Restart your computer.
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If your version number says "1809," install [the KB4516077 update](https://support.microsoft.com/help/4516077).
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### Version 1903
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If your version number says "1903," follow these instructions:
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1. Sign in to your computer with your admin account.
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2. Run **gpedit.msc** to open the Group Policy editor.
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3. Under Computer Configuration, go to **Administrative Templates** > **Windows Components** > **Remote Desktop Services** > **Remote Desktop Session Host** > **Licensing**.
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4. Select **Set the Remote Desktop licensing mode**.
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6. In the window that opens, first select **Enabled**, then under Options specify the licensing mode for the RD Session Host server as **Per User**, as shown in the following image.
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![A screenshot of the "Set the Remote Desktop licensing mode" window configured as per the instructions in step 6.](media/group-policy-editor-per-user.png)
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7. Select **Apply**.
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8. Select **OK**.
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9. Restart your computer.
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If your version number says "1903," install [the KB4517211 update](https://support.microsoft.com/help/4517211).
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## Next steps
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