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Update real-time-transcription.md
replace hardcoded link to speech service and fix broken includes public preview link
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articles/communication-services/concepts/call-automation/real-time-transcription.md

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# Generating real-time transcripts
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[!INCLUDE [Public Preview Disclaimer](../includes/public-preview-include-document.md)]
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[!INCLUDE [Public Preview Disclaimer](../../includes/public-preview-include-document.md)]
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Real-time transcriptions are a crucial component in any major business for driving improved customer service experience. Powered by Azure Communication Services and Azure AI Services integration, developers can now use real-time transcriptions through Call Automation SDKs.
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Using the Azure Communication Services real-time transcription, you can easily integrate your Azure AI Services resource with Azure Communication Services to generate transcripts directly during the call. This eliminates the need for developers to extract audio content and deal with the overhead of converting audio into text on your side. You can store the contents of this transcript to use later on for creating a history of the call, summarizing the call to save an agent's time, and even feeding it into your training/learning modules to help improve your contact center agents' customer interactions.
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Out of the box Microsoft utilizes a Universal Language Model as a base model that is trained with Microsoft-owned data and reflects commonly used spoken language. This model is pretrained with dialects and phonetics representing various common domains. For more information about supported languages, see [Languages and voice support for the Speech service](https://learn.microsoft.com/azure/cognitive-services/speech-service/language-support).
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Out of the box Microsoft utilizes a Universal Language Model as a base model that is trained with Microsoft-owned data and reflects commonly used spoken language. This model is pretrained with dialects and phonetics representing various common domains. For more information about supported languages, see [Languages and voice support for the Speech service](../../../../articles/ai-services/speech-service/language-support.md).
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## Common use cases
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