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Merge pull request #6 from valindrae/valindrae-patch-edit
Valindrae patch edit
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articles/communication-services/concepts/voice-video-calling/call-automation.md

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**Add/Remove participant(s)** – One or more participants can be added in a single request with each participant being a variation of supported destination endpoints. A web hook callback is sent for every participant successfully added to the call.
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**Play** - When your application answers a call or places an outbound call, you can play an audio prompt for the caller. This audio can be looped if needed in scenarios like playing hold music. To learn more, view our [quickstart](../../quickstarts/voice-video-calling/play-action.md)
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**Play** - When your application answers a call or places an outbound call, you can play an audio prompt for the caller. This audio can be looped if needed in scenarios like playing hold music. To learn more, view our [concepts](./play-action.md) and [quickstart](../../quickstarts/voice-video-calling/play-action.md).
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**Recognize input** - After your application has played an audio prompt, you can request user input to drive business logic and navigation in your application. To learn more, view our [quickstart](../../quickstarts/voice-video-calling/Recognize-Action.md)
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**Recognize input** - After your application has played an audio prompt, you can request user input to drive business logic and navigation in your application. To learn more, view our [concepts](./recognize-action.md) and [quickstart](../../quickstarts/voice-video-calling/Recognize-Action.md).
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**Transfer** – When your application answers a call or places an outbound call to an endpoint, that endpoint can be transferred to another destination endpoint. Transferring a 1:1 call will remove your application's ability to control the call using the Call Automation SDKs.
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articles/communication-services/concepts/voice-video-calling/recognize-action.md

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The recognize action can be used for many reasons, below are a few examples of how developers can use the recognize action in their application.
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### Improve user journey with self-service prompts (Focus on Virtual Call center agent)
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### Improve user journey with self-service prompts
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- **Users can control the call** - By enabling input recognition you allow the caller to navigate your IVR menu and provide information that can be used to resolve their query.
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- **Gather user information** - By enabling input recognition your application can gather input from the callers. This can be information such as account numbers, credit card information, etc.

articles/communication-services/quickstarts/voice-video-calling/includes/call-automation-media/recognize-action-quickstart-csharp.md

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## Technical Specifications
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The following parameters are available to customize the Recognize function:
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| Parameter | Type|Default (if not specified) | Description | Required or Optional |
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| ------- |--| ------------------------ | --------- | ------------------ |
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| Prompt <br/><br/> *(for details on Play action, refer to [this quickstart](../../play-action.md))* | FileSource | Not set |This will be the message you wish to play before recognizing input. | Optional |

articles/communication-services/quickstarts/voice-video-calling/includes/call-automation-media/recognize-action-quickstart-java.md

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## Technical Specifications
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The following parameters are available to customize the Recognize function:
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| Parameter | Type | Default (if not specified) | Description | Required or Optional |
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| ------- | -- | ------------------------ | --------- | ------------------ |
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| Prompt <br/><br/> *(for details on Play action, refer to [this quickstart](../../play-action.md))* | FileSource | Not set | This will be the message you wish to play before recognizing input. | Optional |

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