You can choose between indefinite thread retention, automatic deletion between 30 and 90 days via the retention policy on the [Create Chat Thread API](/rest/api/communication/chat/chat/create-chat-thread), or immediate deletion using the APIs [Delete Chat Message](/rest/api/communication/chat/chat-thread/delete-chat-message) or [Delete Chat Thread](/rest/api/communication/chat/chat/delete-chat-thread). Any thread created before the new retention policy isn't affected unless you specifically change the policy for that thread. If you make a support request after your data retention policy time period has passed, the chat thread can no longer be retrieved.
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