Merge pull request #57072 from ThalathBhagya/master

edited content

Author: PRMerger9

articles/backup/backup-azure-mars-troubleshoot.md

@@ -17,13 +17,17 @@ Here's how to resolve errors you might see during configuration, registration, b
 ## Invalid vault credentials provided
 | Error details | Possible causes | Recommended actions |
 | ---     | ---     | ---    |
-| **Error** </br> *Invalid vault credentials provided. The file is either corrupted or does not have the latest credentials associated with recovery service. (ID: 34513)* | <ul><li> The vault credentials are invalid (that is, they were downloaded more than 48 hours before the time of registration).<li>MARS Agent is unable to download files to the Windows Temp directory. <li>The vault credentials are on a network location. <li>TLS 1.0 is disabled.<li> A configured proxy server is blocking the connection. <br> |  <ul><li>Download the new vault credentials.<li>Go to **Internet options** > **Security** > **Internet**. Next, select **Custom Level**, and scroll until you see the file download section. Then select **Enable**.<li>You might also have to add the site to [trusted sites](https://docs.microsoft.com/azure/backup/backup-try-azure-backup-in-10-mins#network-and-connectivity-requirements).<li>Change the settings to use a proxy server. Then provide the proxy server details. <li> Match the date and time with your machine.<li>Go to C:/Windows/Temp, and check whether there are more than 60,000 or 65,000 files with the .tmp extension. If there are, delete these files. You can verify this by running the SDP package on the server. If you get an error stating that file downloads aren't allowed, it's likely that there are a large number of files in the C:/Windows/Temp directory.<li>Ensure that you have .NET Framework 4.6.2 installed. <li>If you have disabled TLS 1.0 due to PCI compliance, see this [troubleshooting page](https://support.microsoft.com/help/4022913). <li>If you have antivirus software installed on the server, exclude the following files from the antivirus scan: <ul><li>CBengine.exe<li>CSC.exe, which is related to .NET Framework. There's a CSC.exe for every .NET version that's installed on the server. Exclude CSC.exe files that are tied to all versions of .NET Framework on the affected server. <li>Scratch folder or cache location. <br>The default location for the scratch folder or the cache location path is C:\Program Files\Microsoft Azure Recovery Services Agent\Scratch.
+
+| **Error** </br> *Invalid vault credentials provided. The file is either corrupted or does not have the latest credentials associated with recovery service. (ID: 34513)* | <ul><li> The vault credentials are invalid (that is, they were downloaded more than 48 hours before the time of registration).<li>MARS Agent is unable to download files to the Windows Temp directory. <li>The vault credentials are on a network location. <li>TLS 1.0 is disabled<li> A configured proxy server is blocking the connection. <br> |  <ul><li>Download the new vault credentials.(**Note**: If multiple vault credential files are downloaded previously, only the latest downloaded file is valid within 48 hours.) <li>Go to **Internet options** > **Security** > **Internet**. Next, select **Custom Level**, and scroll until you see the file download section. Then select **Enable**.<li>You might also have to add these sites in IE [trusted sites](https://docs.microsoft.com/azure/backup/backup-try-azure-backup-in-10-mins#network-and-connectivity-requirements).<li>Change the settings to use a proxy server. Then provide the proxy server details. <li> Match the date and time with your machine.<li>If you get an error stating that file downloads are not allowed, it is likely that there are a large number of files in the C:/Windows/Temp directory.<li>Go to C:/Windows/Temp and check whether there are more than 60,000 or 65,000 files with the .tmp extension. If there are, delete these files.<li>Ensure that you have .NET framework 4.6.2 installed. <li>If you have disabled TLS 1.0 due to PCI compliance, refer to this [troubleshooting page](https://support.microsoft.com/help/4022913). <li>If you have anti-virus software installed on the server, exclude the following files from the anti-virus scan: <ul><li>CBengine.exe<li>CSC.exe, which is related to .NET Framework. There is a CSC.exe for every .NET version that's installed on the server. Exclude CSC.exe files that are tied to all versions of .NET framework on the affected server. <li>Scratch folder or cache location. <br>*The default location for the scratch folder or the cache location path is C:\Program Files\Microsoft Azure Recovery Services Agent\Scratch*.<br><li>The bin folder C:\Program Files\Microsoft Azure Recovery Services Agent\Bin
+
 
 ## The MARS Agent was unable to connect to Azure Backup
 
 | Error details | Possible causes | Recommended actions |
 | ---     | ---     | ---    |
-| **Error** </br><ul><li>*The Microsoft Azure Recovery Service Agent was unable to connect to Microsoft Azure Backup. (ID: 100050) Check your network settings and ensure that you are able to connect to internet*<li>*(407) Proxy Authentication Required* |The proxy server is blocking the connection. |  <ul><li>Go to **Internet options** > **Security** > **Internet**. Then select **Custom Level**, and scroll until you see the file download section. Select **Enable**.<li>You might also have to add the site to [trusted sites](https://docs.microsoft.com/azure/backup/backup-try-azure-backup-in-10-mins#network-and-connectivity-requirements).<li>Change the settings to use a proxy server. Then provide the proxy server details. <li>If you have antivirus software installed on the server, exclude the following files from the antivirus scan. <ul><li>CBEngine.exe (instead of dpmra.exe).<li>CSC.exe (related to .NET Framework). There's a CSC.exe for every .NET version that's installed on the server. Exclude CSC.exe files that are tied to all versions of .NET Framework on the affected server. <li>Scratch folder or cache location. <br>The default location for the scratch folder or the cache location path is C:\Program Files\Microsoft Azure Recovery Services Agent\Scratch.
+
+| **Error** </br><ol><li>*The Microsoft Azure Recovery Service Agent was unable to connect to Microsoft Azure Backup. (ID: 100050) Check your network settings and ensure that you are able to connect to internet*<li>*(407) Proxy Authentication Required* |Proxy blocking the connection. |  <ul><li>Go into **Internet options** > **Security** > **Internet**. Then select **Custom Level** and scroll until you see the file download section. Select **Enable**.<li>You might also have to add these sites in IE [trusted sites](https://docs.microsoft.com/azure/backup/backup-try-azure-backup-in-10-mins#network-and-connectivity-requirements).<li>Change the settings to use a proxy server. Then provide the proxy server details. <li>If you have anti-virus software installed on the server, exclude the following files from the anti-virus scan. <ul><li>CBEngine.exe (instead of dpmra.exe).<li>CSC.exe (related to .NET Framework). There is a CSC.exe for every .NET version that's installed on the server. Exclude CSC.exe files that are tied to all versions of .NET framework on the affected server. <li>Scratch folder or cache location. <br>*The default location for the scratch folder or the cache location path is C:\Program Files\Microsoft Azure Recovery Services Agent\Scratch*.<li>The bin folder C:\Program Files\Microsoft Azure Recovery Services Agent\Bin
+
 
 ## Failed to set the encryption key for secure backups
 
@@ -43,6 +47,7 @@ Here's how to resolve errors you might see during configuration, registration, b
 |---------|---------|---------|
 |**Error** </br><ol>*Error 34506. The encryption passphrase stored on this computer is not correctly configured*.    | <li> The scratch folder is located on a volume that has insufficient space. <li> The scratch folder has been moved incorrectly to another location. <li> The OnlineBackup.KEK file is missing.        | <li>Upgrade to the [latest version](https://aka.ms/azurebackup_agent) of the MARS Agent.<li>Move the scratch folder or cache location to a volume with free space equivalent to 5-10% of the total size of the backup data. To correctly move the cache location, refer to the steps in [Questions about the Azure Backup Agent](https://docs.microsoft.com/azure/backup/backup-azure-file-folder-backup-faq#backup).<li> Ensure that the OnlineBackup.KEK file is present. <br>*The default location for the scratch folder or the cache location path is C:\Program Files\Microsoft Azure Recovery Services Agent\Scratch*.         |
 
+
 ## Backups don't run according to the schedule
 If scheduled backups don't get triggered automatically, while manual backups work without issues, try the following actions: 
 
@@ -62,6 +67,7 @@ If scheduled backups don't get triggered automatically, while manual backups wor
 
 - Go to **Control Panel** > **Administrative Tools** > **Task Scheduler**. Expand **Microsoft**, and select **Online Backup**. Double-click **Microsoft-OnlineBackup**, and go to the **Triggers** tab. Ensure that the status is set to **Enabled**. If it isn't, select **Edit**, and select the **Enabled** check box. On the **General** tab, go to **Security options**. Ensure that the user account selected for running the task is either **SYSTEM** or **Local Administrators' group** on the server.
 
+
 > [!TIP]
 > To ensure that changes are applied consistently, reboot the server after performing the steps above.