add resource option, other tweaks

Author: robswain

articles/private-5g-core/open-support-request.md

@@ -11,14 +11,14 @@ ms.custom: template-how-to
 
 # Get support for your Azure Private 5G Core service
 
-If you notice problems with Azure Private 5G Core (AP5GC), you can raise a support request (also known as a support ticket). This article provides an overview of how to raise support requests for Azure Private 5G Core. For general information on raising support requests, see [Create an Azure support request](/azure/azure-portal/supportability/how-to-create-azure-support-request).
+If you need help or notice problems with Azure Private 5G Core (AP5GC), you can raise a support request (also known as a support ticket). This article describes how to raise support requests for Azure Private 5G Core.
 
 > [!IMPORTANT]
 > You must always set **Service type** to **Azure Private 5G Core** when raising a support request for any issues related to AP5GC, even if the issue involves another Azure service. Selecting the wrong service type will cause your request to be delayed.
 
 Azure provides unlimited support for subscription management, which includes billing, quota adjustments, and account transfers. For technical support, you need a support plan, such as Microsoft Unified Support or Premier Support.
 
-You should always collect diagnostics as soon as possible after encountering an issue and submit them with your support request. See [Gather diagnostics using the Azure portal](/azure/private-5g-core/gather-diagnostics).
+For general information on raising support requests, see [Create an Azure support request](/azure/azure-portal/supportability/how-to-create-azure-support-request).
 
 ## Prerequisites
 
@@ -35,9 +35,14 @@ You must have an **Owner**, **Contributor**, or **Support Request Contributor**
 
 1. Concisely describe your problem or the change you need in the **Summary** box.
 1. Select an **Issue type** from the drop-down menu.
-1. Select your **Subscription** from the drop-down menu. Choose the subscription where you're noticing the problem or need a change. The support engineer assigned to your case will only be able to access resources in the subscription you specify. If the issue applies to multiple subscriptions, you can mention other subscriptions in your description, or by sending a message later. However, the support engineer will only be able to work on subscriptions to which you have access. 
+1. Select your **Subscription** from the drop-down menu. Choose the subscription where you're noticing the problem or need a change. The support engineer assigned to your case will only be able to access resources in the subscription you specify. If the issue applies to multiple subscriptions, you can mention other subscriptions in your description, or by sending a message later. However, the support engineer will only be able to work on subscriptions to which you have access.
+
+    > [!NOTE]
+> The remaining steps will vary depending on which options you select. For example, you won't be prompted to select a resource for a billing enquiry.
+
 1. A new **Service** option will appear giving you the option to select either **My services** or **All services**. Select **My services**.
 1. In **Service type** select **Azure Private 5G Core** from the drop-down menu.
+1. A new **Resource** option will appear. Select the resource you need help with, or select **General question**.
 1. A new **Problem type** option will appear. Select the problem type that most accurately describes your issue from the drop-down menu.
 1. A new **Problem subtype** option will appear. Select the problem subtype that most accurately describes your issue from the drop-down menu.
 1. Select **Next**.
@@ -50,7 +55,9 @@ If you're still unable to resolve the issue, continue creating your support requ
 
 ## 4. Enter additional details
 
-In this section, we collect more details about the problem or the change and how to contact you. Providing thorough and detailed information in this step helps us route your support request to the right engineer. For more information, see [Create an Azure support request](../azure-portal/supportability/how-to-create-azure-support-request.md).
+In this section, we collect more details about the problem or the change and how to contact you. Providing thorough and detailed information in this step helps us route your support request to the right engineer.
+
+You should always collect diagnostics as soon as possible after encountering an issue and submit them with your support request using the **File upload** option. See [Gather diagnostics using the Azure portal](/azure/private-5g-core/gather-diagnostics).
 
 ## 5. Review and create your support request