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articles/trusted-signing/faq.yml

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- question: What if I fail identity validation?
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answer: |
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- Ensure you did not miss an email verification link sent to the primary email address shared during Identity Validation request creation. The link expires in 7 days, so you need to create a new Identity Validation request.
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- Organizations with a year founded date, less than 3 years cannot be onboarded at the moment and will fail Identity Validation.
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- For Organizations, with year founded date more than 3 years: Ensure you did not miss an email verification link sent to the primary email address shared during Identity Validation request creation. The link expires in 7 days, so you need to create a new Identity Validation request.
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- If the failure is not to due to missed email verification; then the Microsoft validation team wasn't able to make a determination about your request based on the information that you provided (even after you provided more documentation when we request it), we can't onboard you to Trusted Signing. In this scenario, we recommend that you delete your Trusted Signing account so that you aren't billed for unused resources.
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- question: What if I need assistance with Identity Validation?
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articles/trusted-signing/quickstart.md

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| :------------------- | :------------------- |
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| **Organization Name** | For public identity validation, provide the legal business entity to which the certificate will be issued. For private identity validation, the value defaults to your Microsoft Entra tenant name. |
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| **(Private Identity Type only) Organizational Unit** | Enter the relevant information. |
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| **Website url** | Enter the primary website that belongs to the legal business entity. |
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| **Primary Email** | Enter the organization’s primary email address. A verification link is sent to this email address to verify the email address. Ensure that the email address can receive emails from external email addresses that have links. The verification link expires in seven days. |
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| **Website url** | Enter the website that belongs to the legal business entity. |
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| **Primary Email** | Enter the email address associated with the legal business entity undergoing validation. Part of the Identity Validation process, a verification link is sent to this email address and the link expires in seven days. Ensure that the email address can receive emails from external email addresses that have links. |
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| **Secondary Email** | This email address must be different from the primary email address. For organizations, the domain must match the email address that's provided in the primary email address. Ensure that the email address can receive emails from external email addresses that have links.|
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| **Business Identifier** | Enter a business identifier for the legal business entity. |
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| **Seller ID** | Applies only to Microsoft Store customers. Find your Seller ID in the Partner Center portal. |

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