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Product Backlog Item 2051193: SaaS App Tutorial: NICE CXone
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‎articles/active-directory/saas-apps/nice-cxone-tutorial.md

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---
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title: 'Tutorial: Azure AD SSO integration with NICE CXone'
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description: Learn how to configure single sign-on between Azure Active Directory and NICE CXone.
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services: active-directory
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author: jeevansd
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manager: CelesteDG
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ms.reviewer: CelesteDG
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ms.service: active-directory
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ms.subservice: saas-app-tutorial
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ms.workload: identity
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ms.topic: tutorial
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ms.date: 08/26/2022
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ms.author: jeedes
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---
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# Tutorial: Azure AD SSO integration with NICE CXone
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In this tutorial, you'll learn how to integrate NICE CXone with Azure Active Directory (Azure AD). When you integrate NICE CXone with Azure AD, you can:
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* Control in Azure AD who has access to NICE CXone.
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* Enable your users to be automatically signed-in to NICE CXone with their Azure AD accounts.
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* Manage your accounts in one central location - the Azure portal.
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## Prerequisites
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To get started, you need the following items:
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* An Azure AD subscription. If you don't have a subscription, you can get a [free account](https://azure.microsoft.com/free/).
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* NICE CXone single sign-on (SSO) enabled subscription.
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* Along with Cloud Application Administrator, Application Administrator can also add or manage applications in Azure AD.
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For more information, see [Azure built-in roles](../roles/permissions-reference.md).
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## Scenario description
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In this tutorial, you configure and test Azure AD SSO in a test environment.
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* NICE CXone supports **SP** initiated SSO.
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## Add NICE CXone from the gallery
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To configure the integration of NICE CXone into Azure AD, you need to add NICE CXone from the gallery to your list of managed SaaS apps.
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1. Sign in to the Azure portal using either a work or school account, or a personal Microsoft account.
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1. On the left navigation pane, select the **Azure Active Directory** service.
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1. Navigate to **Enterprise Applications** and then select **All Applications**.
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1. To add new application, select **New application**.
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1. In the **Add from the gallery** section, type **NICE CXone** in the search box.
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1. Select **NICE CXone** from results panel and then add the app. Wait a few seconds while the app is added to your tenant.
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## Configure and test Azure AD SSO for NICE CXone
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Configure and test Azure AD SSO with NICE CXone using a test user called **B.Simon**. For SSO to work, you need to establish a link relationship between an Azure AD user and the related user at NICE CXone.
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To configure and test Azure AD SSO with NICE CXone, perform the following steps:
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1. **[Configure Azure AD SSO](#configure-azure-ad-sso)** - to enable your users to use this feature.
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1. **[Create an Azure AD test user](#create-an-azure-ad-test-user)** - to test Azure AD single sign-on with B.Simon.
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1. **[Assign the Azure AD test user](#assign-the-azure-ad-test-user)** - to enable B.Simon to use Azure AD single sign-on.
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1. **[Configure NICE CXone SSO](#configure-nice-cxone-sso)** - to configure the single sign-on settings on application side.
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1. **[Create NICE CXone test user](#create-nice-cxone-test-user)** - to have a counterpart of B.Simon in NICE CXone that is linked to the Azure AD representation of user.
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1. **[Test SSO](#test-sso)** - to verify whether the configuration works.
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## Configure Azure AD SSO
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Follow these steps to enable Azure AD SSO in the Azure portal.
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1. In the Azure portal, on the **NICE CXone** application integration page, find the **Manage** section and select **single sign-on**.
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1. On the **Select a single sign-on method** page, select **SAML**.
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1. On the **Set up single sign-on with SAML** page, click the pencil icon for **Basic SAML Configuration** to edit the settings.
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![Screenshot shows to edit Basic S A M L Configuration.](common/edit-urls.png "Basic Configuration")
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1. On the **Basic SAML Configuration** section, perform the following steps:
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a. In the **Identifier** textbox, type a URL using one of the following patterns:
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| **Identifier** |
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|----------|
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| `https://cxone.niceincontact,com/<guid>` |
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| `https://cxone-gov.niceincontact.com/<guid>` |
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b. In the **Reply URL** textbox, type a URL using one of the following patterns:
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| **Reply URL** |
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|---------|
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| `https://cxone.niceincontact.com/auth/authorize?tenantId=<guid>` |
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| `https://cxone-gov.niceincontact.com/auth/authorize?tenantId=<guid>` |
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c. In the **Sign-on URL** text box, type one of the following URLs:
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| **Sign-on URL** |
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|----------|
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| `https://cxone.niceincontact.com` |
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| `https://cxone-gov.niceincontact.com` |
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> [!Note]
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> These values are not real. Update these values with the actual Identifier and Reply URL. Contact [NICE CXone support team](https://www.nice.com/services/customer-support) to get these values. You can also refer to the patterns shown in the **Basic SAML Configuration** section in the Azure portal.
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1. On the **Set up single sign-on with SAML** page, in the **SAML Signing Certificate** section, find **Certificate (Base64)** and select **Download** to download the certificate and save it on your computer.
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![Screenshot shows the Certificate download link.](common/certificatebase64.png "Certificate")
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1. On the **Set up NICE CXone** section, copy the appropriate URL(s) based on your requirement.
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![Screenshot shows to copy configuration appropriate U R L.](common/copy-configuration-urls.png "Metadata")
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### Create an Azure AD test user
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In this section, you'll create a test user in the Azure portal called B.Simon.
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1. From the left pane in the Azure portal, select **Azure Active Directory**, select **Users**, and then select **All users**.
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1. Select **New user** at the top of the screen.
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1. In the **User** properties, follow these steps:
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1. In the **Name** field, enter `B.Simon`.
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1. In the **User name** field, enter the [email protected]. For example, `[email protected]`.
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1. Select the **Show password** check box, and then write down the value that's displayed in the **Password** box.
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1. Click **Create**.
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### Assign the Azure AD test user
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In this section, you'll enable B.Simon to use Azure single sign-on by granting access to NICE CXone.
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1. In the Azure portal, select **Enterprise Applications**, and then select **All applications**.
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1. In the applications list, select **NICE CXone**.
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1. In the app's overview page, find the **Manage** section and select **Users and groups**.
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1. Select **Add user**, then select **Users and groups** in the **Add Assignment** dialog.
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1. In the **Users and groups** dialog, select **B.Simon** from the Users list, then click the **Select** button at the bottom of the screen.
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1. If you are expecting a role to be assigned to the users, you can select it from the **Select a role** dropdown. If no role has been set up for this app, you see "Default Access" role selected.
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1. In the **Add Assignment** dialog, click the **Assign** button.
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## Configure NICE CXone SSO
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To configure single sign-on on **NICE CXone** side, you need to send the downloaded **Certificate (Base64)** and appropriate copied URLs from Azure portal to [NICE CXone support team](https://www.nice.com/services/customer-support). They set this setting to have the SAML SSO connection set properly on both sides.
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### Create NICE CXone test user
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In this section, you create a user called Britta Simon at NICE CXone. Work with [NICE CXone support team](https://www.nice.com/services/customer-support) to add the users in the NICE CXone platform. Users must be created and activated before you use single sign-on.
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## Test SSO
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In this section, you test your Azure AD single sign-on configuration with following options.
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* Click on **Test this application** in Azure portal. This will redirect to NICE CXone Sign-on URL where you can initiate the login flow.
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* Go to NICE CXone Sign-on URL directly and initiate the login flow from there.
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* You can use Microsoft My Apps. When you click the NICE CXone tile in the My Apps, this will redirect to NICE CXone Sign-on URL. For more information about the My Apps, see [Introduction to the My Apps](../user-help/my-apps-portal-end-user-access.md).
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## Next steps
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Once you configure NICE CXone you can enforce session control, which protects exfiltration and infiltration of your organization’s sensitive data in real time. Session control extends from Conditional Access. [Learn how to enforce session control with Microsoft Cloud App Security](/cloud-app-security/proxy-deployment-aad).

‎articles/active-directory/saas-apps/toc.yml

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href: nexonia-tutorial.md
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- name: Nexsure
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href: nexsure-tutorial.md
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- name: NICE CXone
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href: nice-cxone-tutorial.md
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- name: Nimblex
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href: nimblex-tutorial.md
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- name: Nimbus

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