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Copy file name to clipboardExpand all lines: articles/active-directory/devices/troubleshoot-hybrid-join-windows-current.md
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@@ -385,12 +385,15 @@ Use Event Viewer logs to locate the phase and errorcode for the join failures.
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### Step 5: Collect logs and contact Microsoft Support
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Get public scripts here: [https://1drv.ms/u/s!AkyTjQ17vtfagYkZ6VJzPg78e3o7PQ](https://1drv.ms/u/s!AkyTjQ17vtfagYkZ6VJzPg78e3o7PQ)
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1. Open an admin command prompt and run `start_ngc_tracing_public.cmd`.
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2. Perform the steps to reproduce the issue.
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3. Stop running the logging script by executing `stop_ngc_tracing_public.cmd`.
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4. Zip and send the logs under `%SYSTEMDRIVE%\TraceDJPP\*` for analysis.
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Download the file Auth.zip from [https://github.com/CSS-Windows/WindowsDiag/tree/master/ADS/AUTH](https://github.com/CSS-Windows/WindowsDiag/tree/master/ADS/AUTH)
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1. Unzip the files and rename the included files **start-auth.txt** and **stop-auth.txt** to **start-auth.cmd** and **stop-auth.cmd**.
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1. From an elevated command prompt, run **start-auth.cmd**.
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1. Use Switch Account to toggle to another session with the problem user.
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1. Reproduce the issue.
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1. Use Switch Account to toggle back to the admin session running the tracing.
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1. From an elevated command prompt, run **stop-auth.cmd**.
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1. Zip and send the folder **Authlogs** from the folder where the scripts were executed from.
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