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articles/cognitive-services/language-service/custom-text-classification/tutorials/triage-email.md

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# Tutorial: Triage incoming emails with power automate
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In this tutorial you will categorize and triage incoming email using custom text classification. Using this [Power Automate](https://learn.microsoft.com/power-automate/getting-started) flow, when a new email is received, its contents will have a classification applied, and depending on the result, a message will be sent to a designated channel on [Microsoft Teams](https://www.microsoft.com/microsoft-teams).
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In this tutorial you will categorize and triage incoming email using custom text classification. Using this [Power Automate](/power-automate/getting-started) flow, when a new email is received, its contents will have a classification applied, and depending on the result, a message will be sent to a designated channel on [Microsoft Teams](https://www.microsoft.com/microsoft-teams).
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## Prerequisites
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* Azure subscription - [Create one for free](https://azure.microsoft.com/free/cognitive-services)
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* <a href="https://portal.azure.com/#create/Microsoft.CognitiveServicesTextAnalytics" title="Create a Language resource" target="_blank">A Language resource </a>
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* (optional) A trained model if you're using a custom capability such as [custom NER](../custom-named-entity-recognition/overview.md), [custom text classification](../custom-text-classification/overview.md), or [conversational language understanding](../conversational-language-understanding/overview.md).
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* A trained [custom text classification](../custom-text-classification/overview.md) model.
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* You will need the key and endpoint from your Language resource to authenticate your Power Automate flow.
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* A successfully created and deployed [single text classification custom model](../quickstart.md)
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