Merge pull request #218832 from tamram/tamram22-1117

remove steps to recover storage account via support ticket

Author: Court72

articles/databox/data-box-troubleshoot-data-upload.md

@@ -106,7 +106,7 @@ When the following errors occur, you can resolve the errors and include the file
 |Storage account deleted or moved |One or more storage accounts were moved or deleted. Resolve the error and resume data copy, or skip to data erasure and complete the order. |**Storage accounts deleted or moved**<br>Storage accounts: &lt;*storage accounts list*&gt; were either deleted, or moved to a different subscription or resource group. Recover or re-create the storage accounts with the original set of properties, and then confirm to resume data copy.<br>[Learn more on how to recover a storage account](../storage/common/storage-account-recover.md). |
 |Storage account location changed |One or more storage accounts were moved to a different region. Resolve the error and resume data copy, or skip to data erasure and complete the order. |**Storage accounts location changed**<br>Storage accounts: &lt;*storage accounts list*&gt; were moved to a different region. Restore the account to the original destination region and then confirm to resume data copy.<br>[Learn more on how to move storage accounts](../storage/common/storage-account-move.md). |
 |Virtual network restriction on storage account |One or more storage accounts are behind a virtual network and have restricted access. Resolve the error and resume data copy, or skip to data erasure and complete the order. |**Storage accounts behind virtual network**<br>Storage accounts: &lt;*storage accounts list*&gt; were moved behind a virtual network. Add Data Box to the list of trusted services to allow access and then confirm to resume data copy.<br>[Learn more about trusted first party access](../storage/common/storage-network-security.md#exceptions). |
-|Storage account owned by a different tenant |One or more storage accounts were moved under a different tenant. Resolve the error and resume data copy, or skip to data erasure and complete the order.|**Storage accounts moved to a different tenant**<br>Storage accounts: &lt;*storage accounts list*&gt; were moved to a different tenant. Restore the account to the original tenant and then confirm to resume data copy.<br>[Learn more on how to move storage accounts](../storage/common/storage-account-recover.md#recover-a-deleted-account-via-a-support-ticket). |
+|Storage account owned by a different tenant |One or more storage accounts were moved under a different tenant. Resolve the error and resume data copy, or skip to data erasure and complete the order.|**Storage accounts moved to a different tenant**<br>Storage accounts: &lt;*storage accounts list*&gt; were moved to a different tenant. Restore the account to the original tenant and then confirm to resume data copy.<br>[Learn more on how to move storage accounts](../storage/common/storage-account-move.md). |
 |Kek user identity not found |The user identity that has access to the customer-managed key wasn’t found in the active directory. Resolve the error and resume data copy, or skip to data erasure and complete the order. |**User identity not found**<br>Applied a customer-managed key but the user assigned identity that has access to the key was not found in the active directory.<br>This error may occur if a user identity is deleted from Azure.<br>Try adding another user-assigned identity to your key vault to enable access to the customer-managed key. For more information, see how to [Enable the key](data-box-customer-managed-encryption-key-portal.md#enable-key).<br>Confirm to resume data copy after the error is resolved. |
 |Cross tenant identity access not allowed |Managed identity couldn’t access the customer-managed key. Resolve the error and resume data copy, or skip to data erasure and complete the order. |**Cross tenant identity access not allowed**<br>Managed identity couldn’t access the customer-managed key.<br>This error may occur if a subscription is moved to a different tenant. To resolve this error, manually move the identity to the new tenant.<br>Try adding another user-assigned identity to your key vault to enable access to the customer-managed key. For more information, see how to [Enable the key](data-box-customer-managed-encryption-key-portal.md#enable-key).<br>Confirm to resume data copy after the error is resolved. |
 |Key details not found |Couldn’t fetch the passkey as the customer-managed key wasn’t found. Resolve the error and resume data copy, or skip to data erasure and complete the order. |**Key details not found**<br>If you deleted the key vault, you can't recover the customer-managed key. If you migrated the key vault to a different tenant, see [Change a key vault tenant ID after a subscription move](../key-vault/general/move-subscription.md). If you deleted the key vault and it is still in the purge-protection duration, use the steps at [Recover a key vault](../key-vault/general/key-vault-recovery.md?tabs=azure-powershell#key-vault-powershell).<br>If the key vault was migrated to a different tenant, use one of the following steps to recover the vault:<ol><li>Revert the key vault back to the old tenant.</li><li>Set `Identity` = `None` and then set the value back to `Identity` = `SystemAssigned`. This deletes and recreates the identity after the new identity is created. Enable `Get`, `WrapKey`, and `UnwrapKey` permissions for the new identity in the key vault's access policy.</li></ol> |

articles/storage/common/media/storage-account-recover/recover-account-support-basics.png

@@ -7,7 +7,7 @@ author: jimmart-dev
 
 ms.service: storage
 ms.topic: conceptual
-ms.date: 06/23/2022
+ms.date: 11/17/2022
 ms.author: jammart
 ms.subservice: common
 ---
@@ -32,7 +32,7 @@ If the deleted storage account used customer-managed keys with Azure Key Vault a
 
 ## Recover a deleted account from the Azure portal
 
-To restore a deleted storage account from within another storage account, follow these steps:
+To recover a deleted storage account from the Azure portal, follow these steps:
 
 1. Navigate to the list of your storage accounts in the Azure portal.
 1. Select the **Restore** button to open the **Restore deleted account** pane.
@@ -43,30 +43,6 @@ To restore a deleted storage account from within another storage account, follow
 
 1. Select the **Restore** button to recover the account. The portal displays a notification that the recovery is in progress.
 
-## Recover a deleted account via a support ticket
-
-1. In the Azure portal, navigate to **Help + support**.
-1. Select **New support request**.
-1. On the **Basics** tab, in the **Issue type** field, select **Technical**.
-1. In the **Subscription** field, select the subscription that contained the deleted storage account.
-1. In the **Service** field, select **Storage Account Management**.
-1. In the **Resource** field, select any storage account resource. The deleted storage account will not appear in the list.
-1. Add a brief summary of the issue.
-1. In the **Problem type** field, select **Deletion and Recovery**.
-1. In the **Problem subtype** field, select **Recover deleted storage account**. The following image shows an example of the **Basics** tab being filled out:
-
-    :::image type="content" source="media/storage-account-recover/recover-account-support-basics.png" alt-text="Screenshot showing how to recover a storage account through support ticket - Basics tab":::
-
-1. Next, navigate to the **Solutions** tab, and select **Customer-Controlled Storage Account Recovery**, as shown in the following image:
-
-    :::image type="content" source="media/storage-account-recover/recover-account-support-solutions.png" alt-text="Screenshot showing how to recover a storage account through support ticket - Solutions tab":::
-
-1. From the dropdown, select the account to recover, as shown in the following image. If the storage account that you want to recover is not in the dropdown, then it cannot be recovered.
-
-    :::image type="content" source="media/storage-account-recover/recover-account-support.png" alt-text="Screenshot showing how to recover a storage account through support ticket":::
-
-1. Select the **Recover** button to restore the account. The portal displays a notification that the recovery is in progress.
-
 ## Next steps
 
 - [Storage account overview](storage-account-overview.md)