tips

Author: eric-urban

articles/cognitive-services/Speech-Service/call-center-overview.md

@@ -22,6 +22,8 @@ Some example scenarios for the implementation of Azure Cognitive Services in cal
 
 > [!TIP]
 > Try the [Post-call transcription and analytics quickstart](/azure/cognitive-services/speech-service/call-center-quickstart).
+> 
+> To deploy a call center transcription solution to Azure with a no-code approach, try the [Ingestion Client](/azure/cognitive-services/speech-service/ingestion-client).
 
 ## Cognitive Services features for call centers
 

articles/cognitive-services/Speech-Service/includes/quickstarts/call-center/intro.md

@@ -6,7 +6,10 @@ ms.date: 09/18/2022
 ms.author: eur
 ---
 
-In this C# quickstart, you perform sentiment analysis and conversation summarization of [call center](/azure/cognitive-services/speech-service/call-center-overview) transcriptions. The sample will automatically identify, categorize, and redact sensitive information.
+In this C# quickstart, you perform sentiment analysis and conversation summarization of [call center](/azure/cognitive-services/speech-service/call-center-overview) transcriptions. The sample will automatically identify, categorize, and redact sensitive information. This is a cross-service scenario that uses features of the [Azure Cognitive Speech](/azure/cognitive-services/speech-service/) and [Azure Cognitive Language](/azure/cognitive-services/language-service/) services.
+
+> [!TIP]
+> To deploy a call center transcription solution to Azure with a no-code approach, try the [Ingestion Client](/azure/cognitive-services/speech-service/ingestion-client).
 
 The following Azure Cognitive Service for Speech features are used:
 - [Batch transcription](/azure/cognitive-services/speech-service/batch-transcription): Submit a batch of audio files for transcription.
@@ -17,6 +20,3 @@ The Language service offers the following features that are used in the quicksta
 - [Personally Identifiable Information (PII) extraction and redaction](/azure/cognitive-services/language-service/personally-identifiable-information/how-to-call-for-conversations): Identify, categorize, and redact sensitive information in conversation transcription.
 - [Conversation summarization](/azure/cognitive-services/language-service/summarization/overview?tabs=conversation-summarization): Summarize in abstract text what each conversation participant said about the issues and resolutions. For example, a call center can group product issues that have a high volume.
 - [Sentiment analysis and opinion mining](/azure/cognitive-services/language-service/sentiment-opinion-mining/overview): Analyze transcriptions and associate positive, neutral, or negative sentiment at the utterance and conversation-level.
-
-> [!TIP]
-> To deploy a call center transcription solution to Azure with a no-code approach, try the [Ingestion Client](/azure/cognitive-services/speech-service/ingestion-client).