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articles/lab-services/concept-approaches-troubleshoot-lab-vm.md

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---
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title: Labs concepts
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title: Troubleshoot lab VM access
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titleSuffix: Azure Lab Services
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description: Learn the different approaches for troubleshooting lab VMs in Azure Lab Services. Understand how each approach affects user data.
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services: lab-services
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ms.service: lab-services
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author: ntrogh
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ms.author: nicktrog
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ms.topic: conceptual
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ms.topic: troubleshooting
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ms.date: 12/05/2022
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---
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Learn more about how to [redeploy a lab VM in the Azure Lab Services website](./how-to-reset-and-redeploy-vm.md#redeploy-vms).
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When you reset a lab VM, Azure Lab Services will shut down the VM, delete it, and recreate a new lab VM from the original template VM. You can think of a reset as a refresh of the entire lab VM, including the underlying VM. After you reset a lab VM, all the data that you saved on the OS disk (usually the C: drive on Windows), and the temporary disk (usually the D: drive on Windows), is lost. To avoid losing data on the VM, [store the user data outside the lab VM](#store-user-data-outside-the-lab-vm).
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When you reset a lab VM, Azure Lab Services will shut down the VM, delete it, and recreate a new lab VM from the original template VM. You can think of a reset as a refresh of the entire VM. After you reset a lab VM, all the data that you saved on the OS disk (usually the C: drive on Windows), and the temporary disk (usually the D: drive on Windows), is lost. To avoid losing data on the VM, [store the user data outside the lab VM](#store-user-data-outside-the-lab-vm).
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Learn more about how to [reset a lab VM in the Azure Lab Services website](./how-to-reset-and-redeploy-vm.md#reset-vms).
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articles/lab-services/how-to-reset-and-redeploy-vm.md

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## Reset VMs
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When you reset a lab VM, Azure Lab Services will shut down the VM, delete it, and recreate a new lab VM from the original template VM. You can think of a reset as a refresh of the entire lab, including the underlying VM.
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When you reset a lab VM, Azure Lab Services will shut down the VM, delete it, and recreate a new lab VM from the original template VM. You can think of a reset as a refresh of the entire VM.
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You can reset a lab VM that is assigned to you. If you have the Lab Assistant, Lab Contributor, or Lab Operator role, you can reset any lab VM for which you have permissions.
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