You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
"text": "Customer tried to set up wifi connection for Smart Brew 300 machine, but it didnt work"
212
-
},
213
-
{
214
-
"aspect": "resolution",
215
-
"text": "Asked customer to try the following steps | Asked customer for the power light | Checked if the app is prompting to connect to the machine | Transferred the call to a tech support"
216
-
}
217
-
],
218
-
"warnings": []
219
-
}
220
-
],
221
-
"errors": [],
222
-
"modelVersion": "2022-05-15-preview"
223
-
}
190
+
"modality": "text",
191
+
"id": "conversation1",
192
+
"language": "en",
193
+
"conversationItems": [
194
+
{
195
+
"text": "Hello, you’re chatting with Rene. How may I help you?",
196
+
"id": "1",
197
+
"role": "Agent",
198
+
"participantId": "Agent_1"
199
+
},
200
+
{
201
+
"text": "Hi, I tried to set up wifi connection for Smart Brew 300 espresso machine, but it didn’t work.",
202
+
"id": "2",
203
+
"role": "Customer",
204
+
"participantId": "Customer_1"
205
+
},
206
+
{
207
+
"text": "I’m sorry to hear that. Let’s see what we can do to fix this issue. Could you please try the following steps for me? First, could you push the wifi connection button, hold for 3 seconds, then let me know if the power light is slowly blinking on and off every second?",
208
+
"id": "3",
209
+
"role": "Agent",
210
+
"participantId": "Agent_1"
211
+
},
212
+
{
213
+
"text": "Yes, I pushed the wifi connection button, and now the power light is slowly blinking.",
214
+
"id": "4",
215
+
"role": "Customer",
216
+
"participantId": "Customer_1"
217
+
},
218
+
{
219
+
"text": "Great. Thank you! Now, please check in your Contoso Coffee app. Does it prompt to ask you to connect with the machine?",
220
+
"id": "5",
221
+
"role": "Agent",
222
+
"participantId": "Agent_1"
223
+
},
224
+
{
225
+
"text": "No. Nothing happened.",
226
+
"id": "6",
227
+
"role": "Customer",
228
+
"participantId": "Customer_1"
229
+
},
230
+
{
231
+
"text": "I’m very sorry to hear that. Let me see if there’s another way to fix the issue. Please hold on for a minute.",
232
+
"id": "7",
233
+
"role": "Agent",
234
+
"participantId": "Agent_1"
235
+
}
236
+
]
224
237
}
225
238
]
226
-
}
239
+
},
240
+
"tasks": [
241
+
{
242
+
"taskName": "analyze 1",
243
+
"kind": "ConversationalSummarizationTask",
244
+
"parameters": {
245
+
"modelVersion": "2022-05-15-preview",
246
+
"summaryAspects": [
247
+
"Issue",
248
+
"Resolution"
249
+
]
250
+
}
251
+
}
252
+
]
227
253
}
228
254
'
229
255
```
@@ -247,10 +273,10 @@ curl -X GET https://your-language-endpoint-here/language/analyze-conversation
247
273
248
274
```json
249
275
{
250
-
"jobId": "28261846-59bc-435a-a73a-f47c2feb245e",
251
-
"lastUpdatedDateTime": "2022-05-11T23:16:48Z",
252
-
"createdDateTime": "2022-05-11T23:16:44Z",
253
-
"expirationDateTime": "2022-05-12T23:16:44Z",
276
+
"jobId": "738120e1-7987-4d19-af0c-89d277762a2f",
277
+
"lastUpdatedDateTime": "2022-05-31T16:52:59Z",
278
+
"createdDateTime": "2022-05-31T16:52:51Z",
279
+
"expirationDateTime": "2022-06-01T16:52:51Z",
254
280
"status": "succeeded",
255
281
"errors": [],
256
282
"displayName": "Analyze conversations from 123",
@@ -263,7 +289,7 @@ curl -X GET https://your-language-endpoint-here/language/analyze-conversation
@@ -272,11 +298,11 @@ curl -X GET https://your-language-endpoint-here/language/analyze-conversation
272
298
"summaries": [
273
299
{
274
300
"aspect": "issue",
275
-
"text": "Customer tried to set up wifi connection for Smart Brew 300 medication machine, but it didn't work"
301
+
"text": "Customer tried to set up wifi connection for Smart Brew 300 machine, but it didn't work"
276
302
},
277
303
{
278
304
"aspect": "resolution",
279
-
"text": "Asked customer to try the following steps | Asked customer for the power light | Helped customer to connect to the machine"
305
+
"text": "Asked customer to try the following steps | Asked customer for the power light | Checked if the app is prompting to connect to the machine | Transferred the call to a tech support"
0 commit comments