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Copy file name to clipboardExpand all lines: articles/active-directory/conditional-access/howto-conditional-access-insights-reporting.md
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title: Conditional Access insights and reporting workbook - Azure Active Directory
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description: Using the Azure AD Conditional Access insights & reporting workbook to troubleshoot policies
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description: Using the Azure AD Conditional Access insights and reporting workbook to troubleshoot policies
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services: active-directory
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ms.service: active-directory
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ms.subservice: conditional-access
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ms.topic: article
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ms.date: 04/22/2020
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ms.date: 04/30/2020
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ms.author: joflore
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author: MicrosoftGuyJFlo
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To access the insights and reporting workbook:
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1. Sign in to the **Azure portal**.
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1. Browse to **Azure Active Directory** > **Security** > **Conditional Access** > **Insights & Reporting**.
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1. Browse to **Azure Active Directory** > **Security** > **Conditional Access** > **Insights and reporting**.
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### Get started: Select parameters
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The insights and reporting dashboard lets you see the impact of one or more Conditional Access policies over a specified period. Start by setting each of the parameters at the top of the workbook.
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**Conditional Access policy**: Select one or more Conditional Access policies to view their combined impact. Policies are separated into two groups: Enabled and Report-only policies. By default, all Enabled policies are selected. These enabled policies are the policies currently enforced in your tenant.
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Once the parameters have been set, the impact summary loads. The summary shows how many users or sign-ins during the time range resulted in “Success”, “Failure”, ”User action required” or “Not applied” when the selected policies were evaluated.
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**Total**: The number of users or sign-ins during the time period where at least one of the selected policies was evaluated.
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### Understanding the impact
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View the breakdown of users or sign-ins for each of the conditions. You can filter the sign-ins of a particular result (for example, Success or Failure) by selecting on of the summary tiles at the top of the workbook. You can see the breakdown of sign-ins for each of the Conditional Access conditions: device state, device platform, client app, location, application, and sign-in risk.
You can also investigate the sign-ins of a specific user by searching for sign-ins at the bottom of the dashboard. The query on the left displays the most frequent users. Selecting a user will filter the query to the right.
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### Can I save my parameter selections?
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You can save your parameter selections at the top of the workbook by going to **Azure Active Directory** > **Workbooks** > **Conditional Access Insights & Reporting**. Here you will find the workbook template, where you can edit the workbook and save a copy to your workspace, including the parameter selections, in **My reports** or **Shared reports**.
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You can save your parameter selections at the top of the workbook by going to **Azure Active Directory** > **Workbooks** > **Conditional Access Insights and reporting**. Here you will find the workbook template, where you can edit the workbook and save a copy to your workspace, including the parameter selections, in **My reports** or **Shared reports**.
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### Can I edit and customize the workbook with additional queries?
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You can edit and customize the workbook by going to **Azure Active Directory** > **Workbooks** > **Conditional Access Insights & Reporting**. Here you will find the workbook template, where you can edit the workbook and save a copy to your workspace, including the parameter selections, in **My reports** or **Shared reports**. To start editing the queries, click **Edit** at the top of the workbook.
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You can edit and customize the workbook by going to **Azure Active Directory** > **Workbooks** > **Conditional Access Insights and reporting**. Here you will find the workbook template, where you can edit the workbook and save a copy to your workspace, including the parameter selections, in **My reports** or **Shared reports**. To start editing the queries, click **Edit** at the top of the workbook.
Copy file name to clipboardExpand all lines: articles/active-directory/conditional-access/troubleshoot-conditional-access.md
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ms.service: active-directory
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ms.subservice: conditional-access
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ms.topic: troubleshooting
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ms.date: 03/13/2020
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ms.date: 04/30/2020
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ms.author: joflore
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author: MicrosoftGuyJFlo
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1. Information in the **Troubleshooting and support** tab may provide a clear reason as to why a sign-in failed such as a device that did not meet compliance requirements.
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1. To investigate further, drill down into the configuration of the policies by clicking on the **Policy Name**. Clicking the **Policy Name** will show the policy configuration user interface for the selected policy for review and editing.
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1. The **client user** and **device details** that were used for the Conditional Access policy assessment are also available in the **Basic Info**, **Location**, **Device Info**, **Authentication Details**, and **Additional Details** tabs of the sign-in event.
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1. Selecting the ellipsis on the right side of the policy brings up policy details. This gives administrators additional information about why a policy was successfully applied or not.
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If the information in the event isn't enough to understand the sign-in results or adjust the policy to get desired results, then a support incident may be opened. Navigate to that sign-in event's **Troubleshooting and support** tab and select **Create a new support request**.
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